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Postgraduate

MA Service Design


College
London College of Communication Start date
September 2023 Course length
1 year 3 months full time (45 weeks across a four-term model)

We develop and apply service design to a broad range of societal and business challenges, working across disciplines, with stakeholders and experts.

Why choose this course at London College of Communication

  • We teach through live projects: We focus on collaboration for service design challenges facing the private, public and third sectors. The majority of projects are live and taught with involvement of multiple partners, clients, experts and stakeholders.
  • We are committed to ethical practices of design: We use approaches that go from the micro aspects of individual user needs to the macro aspects of larger systems including humans, organisations, society and ecology.
  • We are at the forefront of new developments in service design: We work in innovative areas such as policy and science, and in collaboration with high profile and industry-leading service design research projects at LCC, UAL and beyond.
  • We apply innovation processes: We engage with start-up and social entrepreneurship and use non-linear and agile ways of working. We engage critically with new technologies to identify opportunities for human-centred and socially beneficial applications.
  • We value making and design-based methods throughout the design process: We communicate service design processes and outputs to a wider public through designed artefacts, reports, videos, presentations and exhibitions.

Open Evenings

The next Open Evening for this course will be announced soon.

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Course overview

Service design is a human-centred discipline which focuses on:

  • designing services in the public or private sector
  • working in a participative, iterative and qualitative manner with all stakeholders
  • considering wider systems at play.

By developing and applying service design to a range of societal and business challenges, this course will enable you to work on live projects, collaborate with stakeholders, partners and experts across multiple disciplines, and use design at a strategic level.

This course is structured to guide you through the understanding and practice of service design, starting from current challenges at the local and user scale before progressing through to futures and systems levels.

What to expect

  • We value making and design-based methods throughout the course. From the very beginning, you’ll work collaboratively on projects using research and co-design strategies, evolving from team work in the first terms to developing more individual work towards the end.
  • You’ll undertake projects that tackle many of the social, corporate and environmental challenges facing the 21st century. You’ll develop the confidence to engage with stakeholders, and learn to analyse and apply the results through meaningful interventions.
  • You’ll end the course by completing a Major Project. Previously, these have ranged widely in terms of subject and geographical location – past examples include redesigning educational systems in India, creating games to facilitate conversations between relatives of transgender people, designing post-acceleration support programmes for technology start-ups, and designing digital services for refugee camp volunteers in Greece.
  • Practice and theory are embedded into everything that you’ll do: each practice-based project is underpinned by theory, and each theory-based assignment has an element of practice or research-through-design.
  • Your lessons will take the form of lectures, practical workshops, tutorial sessions, feedback sessions with experts, presentations and pitches, industry talks, museum visits and technical sessions.
  • MA Service Design is aimed at applicants from design disciplines who wish to broaden their understanding of innovation and design as a collaborative, interdisciplinary process. The course is also open to students with backgrounds in social sciences, business and innovation, and other related fields.

Mode of study

MA Service Design is offered in full-time mode and runs for 45 weeks over 15 months, with a break over the summer. You will be expected to commit an average of 40 hours per week to your course, including teaching hours and independent study.

Contact us

Register your interest to receive information and updates about studying at UAL.

Contact us to make an enquiry.

Course units

In 2019, UAL declared a  Climate Emergency. In response, LCC's Design School set an ambitious Sustainability Action Plan in place to fully embed responsible practices within the curriculum and in everything we do.  As part of this initiative, we’ve shaped our courses around social and environmental sustainability principles that ensure learning outcomes reflect the urgent need to equip you with the understanding, skills, and values to foster a more sustainable planet.  Our aim is to change the way our students think, and to empower you to work towards a sustainable future. 

Autumn, Term 1

User-Centred Project (40 credits)
Ways of Working (20 credits)

Term one will give you a detailed knowledge of core theory and skills in service design, collaboration and team-work, research methods and design innovation. You will be engaged in live projects working in groups and with stakeholders. You will also reflect on your practice and engage with the ethics of your project. You will use the skills and knowledge obtained to articulate design ideas, observations and solutions creatively, as well as demonstrate rigour and critical evaluation in your work. This term has a user focus and projects are based in the present or in the near future.

Spring, Term 2

User-Centred Project (continued)
Design Futures (20 credits)
Collaborative Unit (20 credits)

Term two will give you a critical view of the role of the designer in society. In Collaborative Unit you will work on larger system-level projects in multidisciplinary teams, and you will be able to apply your design thinking strategically to add value in new and challenging contexts. In Design Futures you will explore experimental methodologies for addressing futures, using speculative design and research-through-design. This term has a systems focus and projects are situated in the future in terms of outcomes or impact.

Summer, Term 3

Design Futures (continued)
Proposal Development (20 credits)
Major Project (60 credits)

Term Three builds on the knowledge and skills you have acquired and you will be encouraged to explore and gain expertise in your own area of interest, and apply this to the creation of an original design research project. You will develop your major project proposal on the basis of extensive research, investigation and a firm methodological approach.

Autumn, Term 4

Major Project (continued)

In Term Four you will continue with the development and production of your Final Major Project, where you will explore the context of the project, engage with stakeholders and run co-design sessions, identify key issues, design innovative services, and test your design outcomes. You will be encouraged to present your project through presentations, exhibitions, and design outputs in a variety of physical and digital media. You will be guided to appropriate research discourses, research methodologies, materials and media through which you can effectively communicate your ideas.

If you are unable to continue or decide to exit the course, there is a possible exit award. A Postgraduate Certificate will be awarded on successful completion of 60 credits, and a Postgraduate Diploma will be awarded on successful completion of the first 120 credits.

Learning and teaching methods

  • Lectures
  • Guest speakers
  • Seminars
  • Workshops
  • Masterclasses
  • Feedback sessions with stakeholders and experts
  • Group and individual tutorials
  • Technical sessions

Online Open Day

Course Leader, Silvia Grimaldi, gives an overview of studying MA Service Design at London College of Communication.

Graduate showcase

Explore work by our recent students on the UAL Graduate Showcase

  • The Green Pavement
    The Green Pavement, Fianda van Kuler, 2021 MA Service Design, London College of Communication, UAL
    Fianda van Kuler
  • MEMO
    MEMO, Qian Zhao, 2021 MA Service Design, London College of Communication, UAL
    Qian Zhao
  • Supporting Young Carers in Education
    Supporting Young Carers in Education, Sayali Wandhekar, 2021 MA Service Design, London College of Communication, UAL
    Sayali Wandhekar
  • Sewcure
    Sewcure, Jiaoyan Yang, 2021 MA Service Design, London College of Communication, UAL
    Jiaoyan Yang
  • Chat with Penny
    Chat with Penny, Isa Brooks, 2021 MA Service Design, London College of Communication, UAL
    Isa Brooks

  • See more work by our students

Course playlist

What is service design?

MA Service Design students answer the question: what is service design?

Sampada Muralidhar

Student voices

Sampada's final project looks at making retail spaces more sustainable, here working Decathlon, the UK's largest sporting retail brand.

Yasmeen Bazian

Student voices

Yasmeen tells us about creating a service that connects exhibitors at the Art and Architecture Biennale with sustainable tools that help them to reduce waste.

Student work

  • Chutiwan-Boonyoiyad.jpg
    Chutiwan Boonyoiyad, 2020. MA Service Design, London College of Communication, UAL. 2020
    MA Service Design, London College of Communication, UAL
  • Jie-Meng.jpg
    Jie Meng, 2020. MA Service Design, London College of Communication, UAL.
  • Qiang-Zeng.jpg
    Qiang Zeng, 2020. MA Service Design, London College of Communication, UAL.
  • Wareesa-Lakanathampichit.jpg
    Wareesa Lakanathampichit, 2020. MA Service Design, London College of Communication, UAL. 2020
    MA Service Design, London College of Communication, UAL
  • Watanya-Sureechainirun.jpg
    Watanya Sureechainirun, 2020. MA Service Design, London College of Communication, UAL. 2020
    MA Service Design, London College of Communication, UAL
  • Yi-Duan.jpg
    Yi Duan, 2020. MA Service Design, London College of Communication, UAL. 2020
    MA Service Design, London College of Communication, UAL

Industry Projects

Course stories

Facilities

  • A close-up of the moveable type available in the Letterpress area.
    Image © Lewis Bush
    Printing and Finishing

    Discover our printing techniques, from Lithographic Printing to Print Finishing and Bookbinding.

  • Students using the computers in the Digital Space
    Student in Creative Technology Lab, 2020. London College of Communication, UAL. Photograph: Tim Boddy
    Creative Technology Lab

    A multi-purpose space that supports students with: Creative Coding, Physical Computing, Projection Mapping, Games, and Virtual Reality.

  • Student reading a book in between two bookshelves in the Library
    Students in the Digital Space. London College of Communication, UAL. Photograph: Alys Tomlinson
    The Digital Space

    The Digital Space is an open-plan, creative hub with computers set up with specialist software.

Staff

Associate Lecturers

Paul Sims

Visiting Practitioners

Francesco Mazzarella, Rob Maslin, Adrian Gradinar

Visiting Lecturers

Alex Nisbet, Designit

Thais Tozatto Maio, Livework

Bethany Frank, Engine Service Design

Joseph Hargrave, Global Foresight Manger at ARUP Foresight

Serena Pollastri, Lancaster University

Fees and funding

Home fee

£12,700

This fee is correct for 2023/24 entry and is subject to change for 2024/25 entry.

Tuition fees may increase in future years for new and continuing students on courses lasting more than one year. For this course, you can pay tuition fees in instalments.

Home fees are currently charged to UK nationals and UK residents who meet the rules. However, the rules are complex. Find out more about our tuition fees and determining your fee status.

International fee

£25,970

This fee is correct for 2023/24 entry and is subject to change for 2024/25 entry.

Tuition fees may increase in future years for new and continuing students on courses lasting more than one year. For this course, you can pay tuition fees in instalments.

Students from countries outside of the UK will generally be charged international fees. The rules are complex so read more about tuition fees and determining your fee status.

Scholarship search

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Entry requirements

MA Service Design welcomes applicants from a broad range of backgrounds, from all over the world. Applicants may have an Honours degree in a field relevant to design or may have other, equivalent qualifications.

The course also welcomes students with good degrees from social science, business and other backgrounds, those who have previously worked in the industry, or those with relevant experience in non-traditional backgrounds, as well as those already within employment.

Your educational level may be demonstrated by:

  • Honours degree (named above);
  • Possession of equivalent qualifications;
  • Prior experiential learning, the outcome of which can be demonstrated to be equivalent to formal qualifications otherwise required;
  • Or a combination of formal qualifications and experiential learning which, taken together, can be demonstrated to be equivalent to formal qualifications otherwise required.

APEL - Accreditation of Prior (Experiential) Learning

If you do not meet these entry requirements but your application demonstrates additional strengths and alternative relevant experience, you may still be considered. This could include:

  • Related academic or work experience
  • The quality of the personal statement
  • A strong academic or other professional reference
  • OR a combination of these factors

Each application will be considered on its own merit. We cannot guarantee an offer in each case.

English language requirements

  • IELTS 6.5 (or equivalent) is required, with a minimum of 6.0 in each of the four skills.

All classes are taught in English. If English isn’t your first language, you will need to show evidence of your English language ability when you enrol. For further guidance, please check our English language requirements.

Selection criteria

All applications will be considered by the course team who will decide on your suitability to join the course. They will look at your qualifications and transcript (or projected results), your personal statement, portfolio, major project proposal, and any previous work experience.

Offers will be made based on the following selection criteria:

  • You understand the field of service design, or similar areas such as experience design or innovation.
  • You are open-minded and motivated to explore service design at a high level, and enthusiastic for the subject.
  • You are willing to work across disciplines and professional boundaries, and in mixed teams, to explore the future of the subject.
  • You are ready to study at postgraduate level and to engage critically with your work and the work and research of others.
  • You demonstrate skills in one or more of the following areas: design (any design field), research (in particular user research or other research with people), project management, innovation, social entrepreneurship, or other relevant field.

Apply now

Home International

All applications will be considered by the course team who will consider key elements when making a decision on your suitability to join the course:

  • Firstly they will look at your qualifications and transcript (or projected results)
  • Secondly, they will review your personal statement, portfolio, and study proposal (for major project)
  • There is no requirement for an academic or professional reference.

Required information for all postgraduate course applications

Before you apply, please take time to read the guidance below. You will be asked to provide the following items and upload documents when completing the online application form:

  • Personal details (including full name; date of birth; nationality; permanent address and English language level)
  • Current and/or previous education and qualification details
  • Employment history
  • CV
  • Personal statement

Extra information required for applications to this course

  • Portfolio
  • Video task
  • Study proposal for major project

Start your application now

The online application can be saved as you fill it out, so you don’t need to complete it all at once. You will also have the chance to review all the information and make any necessary amendments before you press submit.

Apply now

Deferring your place

This course accepts requests from offer holders to defer their place for one academic year. Deferral requests are granted on a first-come, first served basis until all deferral places are filled, or a deadline has been reached, whichever is sooner.

Read our Admissions Policy for details, and request your deferral by contacting us through the UAL Portal using the Contact Us button in your My Application(s) tab.

External Student Transfer Policy

If you are currently studying at another institution and have successfully completed 60 credits in the equivalent units/modules on your current PG course and wish to continue your studies at London College of Communication, you can apply to transfer.

The Admissions Tutor will consider applications on a case by case basis, subject to places being available. You must apply directly to the course via the course webpage as early as possible.

Further information about the external student transfer policy can be found on the Office for Students Information page.

CV

Please provide a CV detailing your education, qualifications and any relevant work or voluntary experience. If English is not your first language it is important that you also include in your CV details of your most recent English language test score.

Personal statement advice (300-500 words)

Your personal statement should give us information about yourself and why you want to join the MA Service Design course.

You can use the following questions as a guide:

  • What are you doing at the moment educationally, professionally and personally?
  • Why do you want to study MA Service Design?
  • Why do you think you are a suitable candidate?
  • What previous experiences could you describe, that would meet the Selection Criteria above?

This can be demonstrated through work experience, previous studies and your personal experience.

Study proposal advice for major project (maximum 1000 words)

All applicants will be expected to outline a proposal for a possible major project in their application (you will not have to use this as your major project on the course, it is just an exercise).

The Major Project Proposal should describe your area of interest, field of study and the particular focus of your intended work and should include a rationale to show why this is a valuable service design project for you to undertake.

The proposal should include an overview of the methodology, how you intend to go about producing the project, and an indication of what the outcomes could possibly be (but not a fully developed outcome).

We want to know that you are passionate about a project, able to identify a suitable project topic, and can put together a plan for how you would go about working on this project.

You can (but don’t have to) use the following headings for guidance:

  • Project Summary
  • Research Question (what do you want to find out)
  • Research Background, Field of Study, Context
  • Rationale (why is this a valuable project in this discipline)
  • Project Stakeholders (who is affected by the project)
  • Proposed Approaches, Methods and Methodologies (how you would carry out this project and why you think this is appropriate)
  • Possible Outcomes of the Project (not a fully developed outcome, just an indication of what the outcome might be)
  • References and Bibliography (only a few key ones)

If you require more advice on your application, please email the course leader.

Application deadline

19 December 2022 and 3 April 2023

Our equal consideration deadlines have now passed. This course will remain open to applications for 2023 entry until places have been filled. Please be aware that courses can close without notice.

We recommend you submit your application as early as possible to allow the Admissions team to resolve any initial queries about your application as quickly as possible.

When you'll hear from us

If this course requires a digital portfolio as part of the application process, we will contact you to invite you to submit this through UAL’s online submission tool, PebblePad. For Round 1 applications, you will need to submit your portfolio by 9 January 2023 at the latest and by 20 April 2023 for Round 2.

This course receives a high volume of applications. We need to make sure that we give all applications equal consideration, so the course team will review them in 2 rounds, after each application deadline date. This means you won’t hear from us about the outcome of your application until after the relevant application deadline date. Outcomes for Round 1 will be released by (at the latest) end of March and outcomes for Round 2 will be released by end of June 2023.

Remember to check the outcome of your application in the UAL Portal. If you apply in Round 1 and don’t hear back from us, we will consider your application within Round 2.

Find out more about what happens after you apply.

All applications will be considered by the course team who will consider key elements when making a decision on your suitability to join the course:

  • Firstly they will look at your qualifications and transcript (or projected results)
  • Secondly, they will review your personal statement, portfolio, and study proposal (for major project)
  • There is no requirement for an academic or professional reference.

Required information for all postgraduate course applications

Before you apply, please take time to read the guidance below. You will be asked to provide the following items and upload documents when completing the online application form:

  • Personal details (including full name; date of birth; nationality; permanent address and English language level)
  • Current and/or previous education and qualification details
  • Employment history
  • CV
  • Personal statement

Please note: we will ask you for copies of certain documents (for example, English language qualification/certificate and copies of any previous UK study visas). Read our immigration and visa information to find out if you need a visa to study at UAL.

You can only apply to the same course once per year. Any duplicate applications will be withdrawn.  Read the UAL international application advice for further information on how to apply.

Extra information required for applications to this course

  • Portfolio
  • Video task
  • Study proposal for major project

Start your application now

There are 2 ways international students can apply to a postgraduate course:

The application form can be saved as you fill it out, so you do not need to complete it all at once. You will also have the chance to review all the information and make any necessary amendments before you submit the application form.

Deferring your place

This course accepts requests from offer holders to defer their place for one academic year. Deferral requests are granted on a first-come, first served basis until all deferral places are filled, or a deadline has been reached, whichever is sooner.

Read our Admissions Policy for details, and request your deferral by contacting us through the UAL Portal using the Contact Us button in your My Application(s) tab.

External Student Transfer Policy

If you are currently studying at another institution and have successfully completed 60 credits in the equivalent units/modules on your current PG course and wish to continue your studies at London College of Communication, you can apply to transfer.

The Admissions Tutor will consider applications on a case by case basis, subject to places being available. You must apply directly to the course via the course webpage as early as possible.

Further information about the external student transfer policy can be found on the Office for Students Information page.

Immigration history check

Whether you are applying through a UAL representative or direct application you will need to complete an Immigration History check. If you do not complete the Immigration History Check we will not be able to proceed with your application.

CV

Please provide a CV detailing your education, qualifications and any relevant work or voluntary experience. If English is not your first language it is important that you also include in your CV details of your most recent English language test score.

Personal statement advice (300-500 words)

Your personal statement should give us information about yourself and why you want to join the MA Service Design course.

You can use the following questions as a guide:

  • What are you doing at the moment educationally, professionally and personally?
  • Why do you want to study MA Service Design?
  • Why do you think you are a suitable candidate?
  • What previous experiences could you describe, that would meet the Selection Criteria above?

This can be demonstrated through work experience, previous studies and your personal experience.

Study proposal advice for major project (maximum 1000 words)

All applicants will be expected to outline a proposal for a possible major project in their application (you will not have to use this as your major project on the course, it is just an exercise).

The Major Project Proposal should describe your area of interest, field of study and the particular focus of your intended work and should include a rationale to show why this is a valuable service design project for you to undertake.

The proposal should include an overview of the methodology, how you intend to go about producing the project, and an indication of what the outcomes could possibly be (but not a fully developed outcome).

We want to know that you are passionate about a project, able to identify a suitable project topic, and can put together a plan for how you would go about working on this project.

You can (but don’t have to) use the following headings for guidance:

  • Project Summary
  • Research Question (what do you want to find out)
  • Research Background, Field of Study, Context
  • Rationale (why is this a valuable project in this discipline)
  • Project Stakeholders (who is affected by the project)
  • Proposed Approaches, Methods and Methodologies (how you would carry out this project and why you think this is appropriate)
  • Possible Outcomes of the Project (not a fully developed outcome, just an indication of what the outcome might be)
  • References and Bibliography (only a few key ones)

If you require more advice on your application, please email the course leader.

Application deadline

19 December 2022 and 3 April 2023

Our equal consideration deadlines have now passed. This course will remain open to applications for 2023 entry until places have been filled. Please be aware that courses can close without notice.

We recommend you submit your application as early as possible to allow the Admissions team to resolve any initial queries about your application as quickly as possible.

After you apply

Communicating with you

After you have successfully submitted your application online, you will receive an email confirming your application and providing your login details for the UAL Applicant Portal. Please add @arts.ac.uk to your contacts to ensure that you do not miss any important updates re: your application to UAL.

Please log into the portal, as this is where we will send you important updates and requests, and you can contact us with any questions you may have about your application.

What happens next

Portfolio

All applicants will be expected to submit a digital portfolio which includes (maximum 20 images, across six projects) with supporting materials showing your process. These should be clearly annotated and organised.

If you are applying with work experience in design, you can include projects you worked on as part of your employment as well as speculative projects or student projects. Where relevant, please annotate the portfolio items with a descriptions of your role within the project or team.

If you are applying directly from a BA course without experience of professional practice you must be able to demonstrate a good knowledge of design practice, supported by a good degree and portfolio work.

Demonstrating some engagement with professional experiences, for example through internships, freelance work, voluntary work or participation in outside activities such as service jams, would be to your advantage.

For those applying from non-design backgrounds, your portfolio could include professional projects, or research based around a relevant topic, as well as any professional engagement with multidisciplinary projects. Where relevant, please annotate the portfolio items with a descriptions of your role within the project or research team.

Speculative projects related to service design or other relevant design fields are also great to include in the portfolio, including projects you may have initiated yourself, or worked on as part of a short courses or events (Global Service Jam, OpenIDEO, are good places to get some hands-on service design experience).

In all instances, enthusiasm for the subject is paramount.

Video task

  • We’d like you to submit a 2-3 minute video to help us learn more about you.
  • Please speak clearly in English and face the camera.
  • Your video task is submitted along with your portfolio via PebblePad.
  • Read our guidance for more information about how to submit your video task and the file types we accept.

As part of your video task, please respond to the following direction:

We would like you to identify one project from your portfolio which challenged you and your understanding of service design. Explain how this experience has inspired you to apply to MA Service Design at London College of Communication

Interview

Applicants are usually interviewed by the course team before a place can be offered. Interviews will be held online, and details will be sent via the UAL Portal.

How we notify you of the outcome of your application

You will receive the outcome of your application through the UAL Applicant Portal.

Requesting feedback

This course receives a high number of applications. Unfortunately, we can’t provide feedback to everyone who is unsuccessful. We can only provide feedback after you’ve had an interview.

We are only able to provide feedback to you directly, or to someone you have told us in writing can receive it on your behalf. If you would like to request feedback  please contact us through the UAL Portal using the Contact Us button in your My Application(s) tab.

Successful applicants will be guided through the rest of our admissions stages and towards enrolment on the course.

Careers

There are numerous possibilities open to graduates from this course. You will find your new knowledge and skills useful for careers in industry, local authorities or non-profit organisations. Alternatively, you may decide to pursue an academic career.

MA Service Design alumni work as Service Designers, Design Researchers, Experience Designers, Design Strategists, User Centred Consultants, Participatory Designers, UX Designers, and Academics in private, public and third sectors. Students have also progressed to study at PhD level.

During the course, students have a number of opportunities to work directly with industry through live projects as well as particular engagement activities, such as acting as human centred design consultants for tech companies competing in the Ordnance Survey Geovation Challenge or organising events for the Service Design Fringe as part of the London Design Festival. As a result of these engagements, students will sometimes continue the activity in the form of consultancy or internships.UAL Jobs and Careers

Alumni

London College of Communication

Contact

Telephone

+44 (0)20 7514 6500
Address
Elephant & Castle

London
SE1 6SB