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Painting by Paula Caffrey, BA Illustration and Visual Media, London College of Communication, UAL

Get confidential and free support. Find advice on funding, immigration and visas. Get health and mental health advice, disability and dyslexia support, talk with a counsellor or a chaplain.

Get support

Student Services offers appointments, information and support in-person, by video call, phone and/or email.

Read our COVID-19 safety guide (PDF 84KB) before you attend an in person appointment.

  • Technician using the weave machine.
    Textiles by Laetitia Forst, © Alys Tomlinson

    Out of Hours and emergency support

    Out of hours support and external services

  • Drawings by Benjamin Edmunds, 2021, BA (Hons) Fine Art: Painting, Wimbledon College of Arts, UAL | Photograph: Alys Tomlinson

    Immigration and money advice

    Get help with visa and immigration questions. Find guidance on funding in the UK.

  • Colourful print on fabric
    BA (Hons) Graphic and Media Design, Prints on fabric by Ryan Hamilton, Kaki Tong, Alexander Ranson and Pietro Sandri, Case study, Copyright holder: Alys Tomlinson

    Counselling, health advice and chaplaincy

    Get support for you mental health and wellbeing

  • A selection of equipment from the weave room.
    Short Courses: Weave Room equipment, © Alys Tomlinson

    Disability and dyslexia

    Find support and funding for your studies, as well as adjustments, and screenings.

Student Funding Services

We manage and process the following loans, scholarships and bursaries:

Trusted Contacts and Confidentiality

Our approach to confidentiality and information-sharing

Student Services teams provide confidential advice and support. We store students’ information securely and in line with UAL records management policies.

To provide effective, joined-up support, we may need to share student information:

  • between Student Services teams and team members;
  • with other UAL staff outside of Student Services;
  • with external individuals or organisations;
  • with a student’s Trusted Contact(s).

We usually ask students to give their explicit permission to share information, before we share it with others.  We share information on a ‘need to know’ basis. This means we share the minimum information needed for another team, staff member, or organisation to support the student.

Student Services may occasionally need to share information without a student’s permission. This might happen in an emergency, or if the student or others are at risk of serious lasting harm. The Dean of Students, who oversees Student Services, decides when to share information without a student’s permission.

Other support

  • Drawing of vase
    BA (Hons) Illustration, Camberwell College of Arts, Helena Cartledge, Copyright holder: Alys Tomlinson

    Tell someone

    Record a concern and be put in touch with a member of staff to discuss next steps.

  • Painting tools on the floor
    BA (Hons) Fine Art, Painting tools of Nikitah Patel, Copyright holder: Alys Tomlinson

    Careers and employability advice

    Discover opportunities to fund your studies and get advice on your fees and finances.

  • Film reel with magnifying glass
    Pre Degree: MA Research, Film by Karel Doing, Case Study

    Support for care leavers

    Support for students who've been in local authority care for 3 months or more.

  • Artwork with blue stripes. Prints installation by Ziyan Lu
    MA Visual Arts: Book Arts, Prints installation by Ziyan Lu

    Students Union advice

    Free, impartial advice (independent from the University)

  • Close up of a colourful costume with lots of feathers and fur.
    BA (Hons) 3D Effects for Performance and Fashion, Close up, Costume with feathers and fur by Stephanie Shaw, Show at Oxo Tower, Copyright holder: David Poultney

    Student Diversity

    Find out how UAL promotes and supports diversity, individuality and innovation.

  • Student drawing with pencils
    BA (Hons) Fashion Imaging and Illustration, James Owen working in the Studio, Copyright holder: Alys Tomlinson

    Support in halls

    Learn more about the support available in your halls of residence.

  • A student walking towards the Quiet Capsule at CSM.
    Quiet Capsule at Central Saint Martins, 2022 | Photography: Ana Blumenkron

    Quiet Spaces

    Use UAL's Quiet Spaces for prayer, rest and health.

410 Gone

410 Gone


Student stories

  • Student sitting at work bench and sketching in studio.
    Adam Bulpitt, BA (Hons) Production Arts for Screen, Wimbledon College of Arts, 2019 © Alys Tomlinson

    Adam Bulpitt: My dyslexia diagnosis

    Adam discusses his dyslexia diagnosis and the support he received from UAL Disability Service.

  • Split image, lefthand student holding up fabric samples. Righthand image, student holding and writing in open sketchbook.
    Textile prints by Dominic-Afsheen Akhavan-Moossavi, and sketchbook by Jessy Heikrujam, 2018 © Alys Tomlinson

    Dominic and Jessy: Cost of living tips

    We asked 2 UAL students about their lifestyles and weekly spends. Jessy and Dominic share their advice for new students who are thinking of studying in London.

Student Charter

The Student Charter ensures the best possible experience for everyone studying/working at UAL, setting out the responsibilities that University, students and Students' Union should undertake.

UAL Student Charter 2016 (PDF 144KB)

Health and safety for students

Find out how UAL aims to create a safe environment for staff and students.

Support for staff

Visit Canvas for more information about how Student Services can help with supporting students.


UAL is committed to providing a safe and secure environment for all students, staff and visitors. The policy provides full details and a list of designated Safeguarding Persons at UAL.

Safeguarding General Policy 2022 (PDF 189KB)

Lead Safeguarding Officer

Mark Crawley
Dean of Students
078 7281 6755