Student Services offers appointments, information and support in-person, by video call, phone and/or email.
Read our COVID-19 safety guide (PDF 84KB) before you attend an in person appointment.
Out of Hours and emergency support
Out of hours support and external services
Immigration and money advice
Get help with visa and immigration questions. Find guidance on funding in the UK.
Counselling, health advice and chaplaincy
Get support for you mental health and wellbeing
Disability and dyslexia
Find support and funding for your studies, as well as adjustments, and screenings.
Student Funding Services
We manage and process the following loans, scholarships and bursaries:
- US and Canadian loans.
- Further Education bursaries.
- UAL Hardship fund. For help with completing the application please contact the Student Advice team.
- UAL £1000 Bursary.
- Scholarships - search all UAL scholarships.
- Registration and changes to your student loan from the Student Loans Company (SFE, SFW, SFNI, SAAS).
Record a concern and be put in touch with a member of staff to discuss next steps.
Careers and employability advice
Discover opportunities to fund your studies and get advice on your fees and finances.
Support for care leavers
Support for students who've been in local authority care for 3 months or more.
Students Union advice
Free, impartial advice (independent from the University)
Find out how UAL promotes and supports diversity, individuality and innovation.
Support in halls
Learn more about the support available in your halls of residence.
Use UAL's Quiet Spaces for prayer, rest and health.
Adam Bulpitt: My dyslexia diagnosis
Adam discusses his dyslexia diagnosis and the support he received from UAL Disability Service.
Dominic and Jessy: Cost of living tips
We asked 2 UAL students about their lifestyles and weekly spends. Jessy and Dominic share their advice for new students who are thinking of studying in London.
Confidentiality policy and information for parents
Confidentiality policy for parents and friends of students wishing to get more information to address specific issues.
The Student Charter ensures the best possible experience for everyone studying/working at UAL, setting out the responsibilities that University, students and Students' Union should undertake.
UAL Student Charter 2016 (PDF 144KB)
Health and safety for students
Find out how UAL aims to create a safe environment for staff and students.
Support for staff
Visit Canvas for more information about how Student Services can help with supporting students.
UAL is committed to providing a safe and secure environment for all students, staff and visitors. The policy provides full details and a list of designated Safeguarding Persons at UAL.
Safeguarding General Policy 2022 (PDF 189KB)
Lead Safeguarding Officer
Dean of Students
+44 (0)20 7514 8852 / 8853
078 7281 6755