COVID-19: changes to our services
Student Services continues to operate while we are not in University buildings. However, appointments, information and support are being offered via email, telephone and video call.
Answers to questions about teaching, assessment and other course related concerns are covered by UAL Coronavirus updates or on Moodle.
We know this is a very stressful time for everyone, and for some it may be having a significant impact on their mental health. Read our self-help information for some useful guidance on managing your mental health during this time.
Student Services at University of the Arts London includes the Student Advice Service, the Counselling, Health Advice and Chaplaincy service and the Disability Service.
Student Services staff provide a professional, confidential, and free service to UAL students and also, where appropriate, to prospective students from the UK or abroad who are considering applying for courses at the University. Staff are based at each of the main College sites, and at the central office building in Holborn.
The different teams provide an integrated service, which makes sure that the support and advice given to students is appropriate and relevant, equipping and enabling them to succeed.
- Student advisers are money and immigration specialists. They provide guidance on how to fund costs related to studying in the UK, and can assist International students with enquiries about visas and other immigration matters.
- Counsellors, health advisers and chaplains support the health and well-being of students by listening to them and helping them with issues and concerns such as depression, anxiety and illness, and by providing pastoral and spiritual care.
- Disability advisers, dyslexia coordinators and specialist tutors support the University’s commitment to inclusion and equality. They aim to remove the barriers that students may face, and support them to work as independently as possible.
Support is also available for students who are care leavers and have been in local authority care for three months or more. Student Services works in conjunction with colleagues responsible for academic support as well as with the student welfare mentors at halls of residence.
Please visit our Student Diversity section for information on how UAL promotes and supports diversity, individuality and innovation.
Support for staff
Student Services can also assist staff in supporting students who may need access to services. Staff should visit Canvas to find more detailed information.
The Student Charter ensures the best possible experience for everyone studying/working at UAL, setting out the responsibilities that University, students and Students' Union should undertake.
UAL is committed to providing a safe and secure environment for all students, staff and visitors. The policy provides full details, and a list of designated Safeguarding Persons at UAL.
Lead Safeguarding Officer
Dean of Students
+44 (0)20 7514 8852 / 8853
078 7281 6755