Student Services offers appointments, information and support in-person, by video call, phone and/or email.
Read our COVID-19 safety guide (PDF 84KB) before you attend an in person appointment.
Student Funding Services
We manage and process the following loans, scholarships and bursaries:
- US and Canadian loans
- Further Education bursaries
- UAL Hardship fund. For help with completing the application please contact the Student Advice team
- UAL £1,200 Bursary
- Scholarships - search all UAL scholarships
- Registration and changes to your student loan from the Student Loans Company (SFE, SFW, SFNI, SAAS).
Trusted Contacts and Confidentiality
Our approach to confidentiality and information-sharing
Student Services teams provide confidential advice and support. We store students’ information securely and in line with UAL records management policies.
To provide effective, joined-up support, we may need to share student information:
- between Student Services teams and team members;
- with other UAL staff outside of Student Services;
- with external individuals or organisations;
- with a student’s Trusted Contact(s).
We usually ask students to give their explicit permission to share information, before we share it with others. We share information on a ‘need to know’ basis. This means we share the minimum information needed for another team, staff member, or organisation to support the student.
Student Services may occasionally need to share information without a student’s permission. This might happen in an emergency, or if the student or others are at risk of serious lasting harm. The Dean of Students, who oversees Student Services, decides when to share information without a student’s permission.
Adam Bulpitt: My dyslexia diagnosis
Adam discusses his dyslexia diagnosis and the support he received from UAL Disability Service.
Dominic and Jessy: Cost of living tips
We asked 2 UAL students about their lifestyles and weekly spends. Jessy and Dominic share their advice for new students who are thinking of studying in London.
The Student Charter ensures the best possible experience for everyone studying/working at UAL, setting out the responsibilities that University, students and Students' Union should undertake.
Health and safety for students
Find out how UAL aims to create a safe environment for staff and students.
Support for staff
Visit Canvas for more information about how Student Services can help with supporting students.
UAL is committed to providing a safe and secure environment for all students, staff and visitors. The policy provides full details and a list of designated Safeguarding Persons at UAL.
Lead Safeguarding Officer
Dean of Students
078 7281 6755