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Support in halls

a group of staff and students wave their arms in the air happily

Each of our halls has dedicated Halls staff on site 24/7, as well as Student Reps to help you feel at home.

Residence Managers

All our halls are staffed 24/7 and have a Residence Manager and/ or an Accommodation Manager, who manages the team in each hall. Your Residence Manager and / or Accommodation Manager is responsible for the day-to-day management of the building and ensuring tenancy agreements are managed correctly. They also deal with any welfare issues or queries that you may have; no issue is too big or too small. You are provided with your Residence Manager’s details on arrival in halls and can contact them directly, by phone, email or by arranging an in-person meeting to discuss any queries or concerns.

Out of hours team

You are given the 24-hour contact number when you arrive in halls, which you can use to contact security and reception staff on site, if you have any immediate welfare concerns or wish to report antisocial behaviour. You can also report concerns directly to your hall reception desk.

There is also a dedicated 24-hour UAL management team, who oversee all the sites. They look after students in the evenings, overnight and on weekends. The management team can be called by site staff to attend halls if required and support you with any concerns.

Social programme

UAL offer an extensive Social Programme, open to all students staying in UAL halls of residences. The team run a mixture of online and in person weekly events including virtual exercise classes, free food Sunday’s and film nights. You can also take part in many low cost events, including day trips in the UK, theatre visits, art gallery visits and other events across London.

To find out more about what's happening this year visit the UAL Social Instagram page @ualsocial or Halls Life.

Halls Reps

Halls reps are students who live and work in halls as part of UAL’s Social Programme. They play an important part in running events and wellbeing activities whilst making sure that all students are looked after at every stage of their journey in halls.

If you would like more information about the Halls Rep role or information on how to apply, please contact the social team using the contact details below.

Halls Life

Visit Halls Life to learn more about what it's like to live in halls and find information about our upcoming events. You can also contact the Social Programme team directly for more information:

Additional UAL support services

UAL has a range of online resources to support your wellbeing. We also have some useful articles on Halls Life.

If you need further support or you would like to speak with a Counsellor, Mental Health, Disability or Student Advisor, Student Services offer appointments in-person, by video call, phone and/ or email.

  • Counselling, health advice and chaplaincy
  • Disability and dyslexia service
  • Immigration and money advice

The Arts SU also provide support services and social activities including:

  • Societies and sports clubs
  • Student’s Union Advice Service
  • Companion Scheme
  • Weekly activities classes program called Arts Active

External support

Although Accommodation Services and the wider university offer a broad range of help and advice, there are additional external organisations you can contact if you need out of hours or emergency support.