Complaints and Concerns
These documents reflect the requirements of our Complaints and Concerns policy and have been written to inform all UAL Approved Centres who offer UAL qualifications and students studying UAL qualifications about the requirements of submitting a Complaint or Concern.
Complaints and Concerns policy (PDF 175KB)
Complaints and Concerns form (Word 54KB)
Appeals
These documents reflect the requirements of our Grade Appeals policy and have been written to inform all centres who offer UAL qualifications about the requirements to ensure accurate information is presented before submitting a Grade Appeal. UAL Approved Centres should contact gradeappeals.awarding@arts.ac.uk with any questions.
Grade Appeals Policy 2022 (PDF 201KB)
Reasonable Adjustments
The Reasonable Adjustments policy has been written to inform UAL Approved Centres who offer UAL Awarding Body qualifications about the requirements surrounding Reasonable Adjustments, including what constitutes a Reasonable Adjustment, the process to be followed and its associated timelines.
The policy looks to support UAL Approved Centres in submitting applications where required, to ensure learners are not duly advantaged or disadvantaged and that any Reasonable Adjustments put in place are fit for purpose and appropriate.
UAL Awarding Body only requires applications regarding Reasonable Adjustments for externally assessed qualifications.
If a centre has any concerns please contact quality.awarding@arts.ac.uk
Reasonable Adjustments Policy (PDF 936KB)
Reasonable Adjustments Application form
Special Consideration
The Special Consideration Policy is currently under review. If you have any queries related to special considerations, please email quality.awarding@arts.ac.uk.
Malpractice and Maladministration
The Malpractice and Maladministration policy has been written to inform UAL Approved Centres, learners, and any individual involved in any activity undertaken by UAL Awarding Body about the requirements surrounding Malpractice and Maladministration, and the importance of mitigating and preventing wrongdoing. The policy provides detail about what constitutes Malpractice and Maladministration, who can report suspected cases, the process to be followed, including how suspected cases can be reported, how investigations are undertaken and their associated timelines.
UAL Approved Centres must read this policy carefully to ensure they are aware of their responsibilities to identify, minimise and manage cases of suspected or actual malpractice or maladministration.
Any suspected incidents must be reported to quality.awarding@arts.ac.uk
Malpractice and Maladministration Policy (PDF 1.2MB)
Investigations procedure for UAL Approved Centres (PDF 758KB)
Exemption
These documents reflect the requirements of our Exemption Policy and Process and have been written to inform all centres that offer UAL qualifications about the requirements to ensure accurate information is presented before making an application.
Please read the policy and process carefully before completing and sending the application with the required documentation by the published deadline to: exemptions.awarding@arts.ac.uk
Exemption Policy and Process (PDF 671KB)
Student Exemption Application Form (XLSX 42KB)
Recognition of Prior Learning
These documents reflect the requirements of our Recognition of Prior Learning policy and process and have been written to inform all centres that offer UAL qualifications about the requirements to ensure accurate information is presented before making an application.
Please read the policy and process carefully before completing and sending the record of the interview and assessment with any required documentation by the published deadline to: exemptions.awarding@arts.ac.uk
Recognition of Prior Learning Policy and Process (PDF 308KB)
Record of Assessment and Interview for Recognition of Prior Learning Form (XLSX 23KB)
Sanctions policy
UAL Awarding Body Sanctions policy v1 (PDF 172KB)
Conflicts of Interest
The Conflicts of Interest policy has been written to inform UAL Awarding Body staff, UAL Approved Centres, learners, and any individual involved in any activity undertaken by UAL Awarding Body about the requirements surrounding Conflicts of Interest, and the importance of identifying, declaring and managing potential or actual conflicts. The policy and centre guidance provide detail of what constitutes a conflict, when to declare, the process to be followed and the responsibilities of UAL Awarding Body and our approved centres.
UAL Approved Centres must read this policy carefully to ensure they are aware of their responsibilities to identify, declare, mitigate against and manage all potential or actual Conflicts of Interest.
Conflict of interest Policy (PDF 590KB)
UAL Approved Centre Guidance: Declaring Conflicts of Interest (PDF 451KB)
Approved Centre Conflicts of Interest declaration
Complete the Conflicts of Interest declaration form
Transparency notice
UAL Awarding Body is committed to protecting your privacy and being transparent about how we process it.
At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe.
The Transparency Notice sometimes referred to as a ‘Privacy Notice’, sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected. If you have a query about the way in which we process your data, contact information is provided at the end of the Notice.
UAL Awarding Body Transparency notice v1.2 (PDF 295KB)