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Policies and procedures

Policies and procedures
Copyright University of Arts London

Complaints and Concerns

These documents reflect the requirements of our Complaints and Concerns policy and have been written to inform all UAL Approved Centres who offer UAL qualifications and students studying UAL qualifications about the requirements of submitting a Complaint or Concern.

Complaints and Concerns policy (PDF 175KB)

Complaints and Concerns form (Word 54KB) 

Appeals

The Grade Appeal policy has been written to inform our learners and UAL Approved Centres who are undertaking or delivering UAL Awarding Body (we, us, our etc.) qualifications, of the requirements to submit a grade appeal application. This includes what constitutes a grade appeal, the process to be followed and its associated timelines.

The Policy ensures that all UAL Approved Centres and learners are given the opportunity to have access to a fair and effective system for handling grade appeals.

Please note the deadlines for submitting a Stage 2 grade appeal are:

  • Externally assessed qualifications (i.e. UAL Level 3 Applied General Diploma in Art and Design) – 31 August 2023
  • Internally assessed qualifications - 16 September 2023.

UAL Grade Appeal Application Form 2022-23

Important note: The link for submitting a grade appeal application will not be available until the results release on the 17 August 2023.  Please email gradeappeals.awarding@arts.ac.uk if you have any queries.

Reasonable Adjustments

The Reasonable Adjustments policy has been written to inform UAL Approved Centres who offer UAL Awarding Body qualifications about the requirements surrounding Reasonable Adjustments, including what constitutes a Reasonable Adjustment, the process to be followed and its associated timelines.

The policy looks to support UAL Approved Centres in submitting applications where required, to ensure learners are not duly advantaged or disadvantaged and that any Reasonable Adjustments put in place are fit for purpose and appropriate.

UAL Awarding Body only requires applications regarding Reasonable Adjustments for externally assessed qualifications. Please note, the application deadline has now passed and the applications process is now closed.

If a centre has any concerns please contact quality.awarding@arts.ac.uk

Special Consideration

The Special Consideration policy has been written to inform UAL Approved Centres who offer UAL Awarding Body qualifications about the requirements to submit a Special Consideration application, including what constitutes a Special Consideration, the process to be followed and its associated timelines.

The policy looks to support UAL Approved Centres in submitting applications where required to ensure learners are not duly advantaged or disadvantaged, and that any Special Consideration put in place is fit for purpose and appropriate.

UAL Awarding Body requires applications for both internally assessed and externally assessed qualifications, please see section 3.1 of the policy for further guidance.

If a centre has any concerns please contact quality.awarding@arts.ac.uk

Internally Assessed Qualifications

Externally Assessed Qualifications*

*UAL Level 3 Diploma Applied General Art & Design or first year of UAL Level 3 Extended Diploma Applied General Art & Design.

Malpractice and Maladministration

The Malpractice and Maladministration policy has been written to inform UAL Approved Centres, learners, and any individual involved in any activity undertaken by UAL Awarding Body about the requirements surrounding Malpractice and Maladministration, and the importance of mitigating and preventing wrongdoing. The policy provides detail about what constitutes Malpractice and Maladministration, who can report suspected cases, the process to be followed, including how suspected cases can be reported, how investigations are undertaken and their associated timelines.

UAL Approved Centres must read this policy carefully to ensure they are aware of their responsibilities to identify, minimise and manage cases of suspected or actual malpractice or maladministration.

Any suspected incidents must be reported to quality.awarding@arts.ac.uk

Exemption

These documents reflect the requirements of our Exemption Policy and Process and have been written to inform all centres that offer UAL qualifications about the requirements to ensure accurate information is presented before making an application.

Please read the policy and process carefully before completing and sending the application with the required documentation by the published deadline to: exemptions.awarding@arts.ac.uk

Recognition of Prior Learning

These documents reflect the requirements of our Recognition of Prior Learning policy and process and have been written to inform all centres that offer UAL qualifications about the requirements to ensure accurate information is presented before making an application.

Please read the policy and process carefully before completing and sending the record of the interview and assessment with any required documentation by the published deadline to: exemptions.awarding@arts.ac.uk

Sanctions Policy

Conflicts of Interest

The Conflicts of Interest policy has been written to inform UAL Awarding Body staff, UAL Approved Centres, learners, and any individual involved in any activity undertaken by UAL Awarding Body about the requirements surrounding Conflicts of Interest, and the importance of identifying, declaring and managing potential or actual conflicts. The policy and centre guidance provide detail of what constitutes a conflict, when to declare, the process to be followed and the responsibilities of UAL Awarding Body and our approved centres.

UAL Approved Centres must read this policy carefully to ensure they are aware of their responsibilities to identify, declare, mitigate against and manage all potential or actual Conflicts of Interest.

Approved Centre Conflicts of Interest declaration

Transparency Notice

UAL Awarding Body is committed to protecting your privacy and being transparent about how we process it.

At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe.

The Transparency Notice sometimes referred to as a ‘Privacy Notice’, sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected. If you have a query about the way in which we process your data, contact information is provided at the end of the Notice.

UAL Awarding Body Review of Marking Policy 2022-23

The Review of Marking policy has been written to inform our learners and UAL Approved Centres who are undertaking or delivering UAL Awarding Body Extended Project qualifications only, of the requirements to submit a request to their centre for a Review of Marking application. This includes what constitutes a Review of Marking, the process to be followed and its associated timelines.

The Policy ensures that all UAL Approved Centres and learners are given the opportunity to have access to a fair and effective system for handling a Review of Marking.

UAL Awarding Body Review of Moderation Policy 2022-23

The Review of Moderation policy has been written to inform our UAL Approved Centres who are undertaking or delivering UAL Awarding Body Extended Project qualifications only, of the requirements to submit a request to their centre for a Review of Moderation application. This includes what constitutes a Review of Moderation, the process to be followed and its associated timelines.

The Policy ensures that all UAL Approved Centres are given the opportunity to have access to a fair and effective system for handling a Review of Moderation. The Policy also indicates how an appeal can be requested, should a centre not be happy with the outcome of a Review of Moderation.

Deadline

All requests for a review of moderation must be submitted by the 16 September 2023.

Results information and key dates 2022/23