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Policies and procedures

Policies and procedures
Copyright University of Arts London

Complaints and Concerns

These documents reflect the requirements of our Complaints and Concerns policy and have been written to inform all UAL Approved Centres who offer UAL qualifications and students studying UAL qualifications about the requirements of submitting a Complaint or Concern.

Appeals

The Appeals Policy sets out the requirements for UAL Approved Centres offering UAL Awarding Body qualifications, including the grounds for appeal, the process to be followed, and associated timelines.

Appeals window

The window for submitting appeals relating to external assessment retakes closed on 5 January 2026. Appeals are not currently being accepted.

UAL Approved Centres are advised to familiarise themselves with the Appeals Policy in advance of future appeal windows.

If you have any queries relating to appeals, please contact gradeappeals.awarding@arts.ac.uk.

Reasonable Adjustments

The Reasonable Adjustment policy has been written to inform UAL Approved Centres who offer UAL Awarding Body qualifications about the requirements to submit a Reasonable Adjustment application, including what constitutes a Reasonable Adjustment, the process to be followed and its associated timelines.

UAL Awarding Body requires applications for externally assessed qualifications only, please see section 5 of the policy for further guidance.

Internally Assessed UAL qualifications

For Reasonable Adjustments requests relating to qualifications that are internally assessed and externally moderated, UAL Approved Centres do not need to apply directly to UAL before deciding upon and applying Reasonable Adjustments. Centres must monitor and record Reasonable Adjustments applied for a candidate internally. For further information about identifying reasonable adjustments for moderation, please refer to the Digital Moderation Guidance. UAL will monitor centres application of Reasonable Adjustments through our quality monitoring processes.

Externally Assessed UAL qualifications

The deadlines for applying for Reasonable Adjustments for the UAL Level 3 Applied General Diploma in Art and Design or Year 1 of the UAL Level 3 Applied General Extended Diploma in Art and Design are:

  • 21 November 2025 – for applicants for modified papers
  • 2 February 2026 - for applications for all other arrangements
  • 28 August 2026 – for applications for modified papers for retake assessment
  • 18 September 2026 – for applications for all other arrangements for retake assessment.

There are no extensions to the PebblePad submission deadline 14 May 2026. Where a learner cannot complete due to unforeseen circumstances then please refer to the Special Consideration policy.

If you require any support then please contact us qaesupport.awarding@arts.ac.uk or if urgent, call us on 020 7514 8881 and select option 2, then option 2.

Special Consideration

The Special Consideration policy has been written to inform UAL Approved Centres who offer UAL Awarding Body qualifications about the requirements to submit a Special Consideration application, including what constitutes a Special Consideration, the process to be followed and its associated timelines.

Externally Assessed UAL qualifications retake

For the retake, centres are required to apply to UAL for Special Consideration for externally assessed qualifications. To be considered for Special Consideration students must complete at least 25% of the assessment. Extensions are not permitted after the submission deadline. Centres must apply to UAL for Special Consideration on behalf of students within 5 days of the submission deadline. Applications sent after this date may be rejected. You can apply for Special Consideration using this form the Externally Assessed Special Consideration Form Retake linked above.

  • 28 November 2025 - for all Special Consideration retake applications

If you require any support then please contact us at QAEsupport.awarding@arts.ac.uk or if urgent, call us on 020 7514 8881 and select option 2, then option 2.

Malpractice and Maladministration

The Malpractice and Maladministration policy has been written to inform UAL Approved Centres, learners, and any individual involved in any activity undertaken by UAL Awarding Body about the requirements surrounding Malpractice and Maladministration, and the importance of mitigating and preventing wrongdoing. The policy provides detail about what constitutes Malpractice and Maladministration, who can report suspected cases, the process to be followed, including how suspected cases can be reported, how investigations are undertaken and their associated timelines.

UAL Approved Centres must read this policy carefully to ensure they are aware of their responsibilities to identify, minimise and manage cases of suspected or actual malpractice or maladministration.

Any suspected incidents must be reported to centreQA.awarding@arts.ac.uk

Exemption

These documents reflect the requirements of our Exemption Policy and Process and have been written to inform all centres that offer UAL qualifications about the requirements to ensure accurate information is presented before making an application.

Please read the policy and process carefully before completing and sending the application with the required documentation by the published deadline to: exemptions.awarding@arts.ac.uk

Recognition of Prior Learning

These documents reflect the requirements of our Recognition of Prior Learning policy and process and have been written to inform all centres that offer UAL qualifications about the requirements to ensure accurate information is presented before making an application.

Please read the policy and process carefully before completing and sending the record of the interview and assessment with any required documentation by the published deadline to: exemptions.awarding@arts.ac.uk

Sanctions Policy

All approved centres have a written and enforceable centre agreement with UAL which outlines the requirements centres must meet to offer our qualifications. This policy sets out the sanctions that UAL may apply to centres, their staff or learners, where they are suspected of having, or are known to have failed to adhere to the UAL Approved Centre Agreement and related policies and procedures.

Conflicts of Interest

The Conflicts of Interest policy has been written to inform UAL Awarding Body staff, UAL Approved Centres, learners, and any individual involved in any activity undertaken by UAL Awarding Body about the requirements surrounding Conflicts of Interest, and the importance of identifying, declaring and managing potential or actual conflicts. The policy and centre guidance provide detail of what constitutes a conflict, when to declare, the process to be followed and the responsibilities of UAL Awarding Body and our approved centres.

UAL Approved Centres must read this policy carefully to ensure they are aware of their responsibilities to identify, declare, mitigate against and manage all potential or actual Conflicts of Interest.

Approved Centre Conflicts of Interest declaration

Transparency Notice

UAL Awarding Body is committed to protecting your privacy and being transparent about how we process it.

At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe.

The Transparency Notice sometimes referred to as a ‘Privacy Notice’, sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected. If you have a query about the way in which we process your data, contact information is provided at the end of the Notice.

Retention Policy for Approved Centres

This policy sets out the requirements for UAL Awarding Body Approved Centres in relation to the retention, storage and deletion of learner, assessment and administrative records. It ensures compliance with data protection and regulatory requirements, in line with the UAL Approved Centre Agreement and the Transparency (Privacy) Policy, supporting fairness, transparency and consistency in qualification delivery. If you have a query about the policy, contact information is provided at the end of the Notice.

Extended Project Qualification Marking Policy

The Review of Marking policy has been written to inform our learners and UAL Approved Centres who are undertaking or delivering UAL Awarding Body Extended Project qualifications only, of the requirements to submit a request to their centre for a Review of Marking application. This includes what constitutes a Review of Marking, the process to be followed and its associated timelines.

The Policy ensures that all UAL Approved Centres and learners are given the opportunity to have access to a fair and effective system for handling a Review of Marking.

Extended Project Qualification Moderation Policy

The Review of Moderation policy has been written to inform our UAL Approved Centres who are undertaking or delivering UAL Awarding Body Extended Project qualifications only, of the requirements to submit a request to their centre for a Review of Moderation application. This includes what constitutes a Review of Moderation, the process to be followed and its associated timelines.

The Policy ensures that all UAL Approved Centres are given the opportunity to have access to a fair and effective system for handling a Review of Moderation. The Policy also indicates how an appeal can be requested, should a centre not be happy with the outcome of a Review of Moderation.

Results information and key dates 2025/26