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Support and wellbeing in halls

Pink translucent sculpture of cupped hands on a reflective surface with sand, against a dark blue background.
Pink translucent sculpture of cupped hands on a reflective surface with sand, against a dark blue background.
Lucy Chapman 2022 MA Art and Science, Central Saint Martins, UAL | Photograph: Ben Turner

Our halls have staff on-site 24 hours a day, 7 days a week, to help you feel safe and supported throughout your time in halls.

Residence Managers

Every hall has either a Residence Manager or an Accommodation Manager who manages the on-site team.

They are responsible for:

  • managing the building day to day
  • making sure tenancy agreements are followed
  • dealing with any welfare issues
  • addressing social issues if hall rules are broken
  • helping with any queries that you may have – no matter how big or small.

When you arrive, you will receive their contact details. You can contact them by phone, email or in person to discuss any queries or concerns.

Out of hours support

Every UAL hall is supported by our dedicated out of hours Residence Management team who supervise all the sites at night, bank holidays and weekends.

You can always report concerns to a member of staff at your hall reception disk or use your hall's 24/7 telephone number for immediate welfare, safety or social concerns.

Emergency reception contacts

Need urgent help after hours? Find your accommodation reception contact details.

Halls Life

Halls Life is UAL’s award-winning student residence life programme, designed to make your hall more than just a place to sleep, but a creative, social and supportive home away from home.

At the centre of it all is the Halls Life team who are here throughout the year to run regular events and activities for our residents. This includes:

  • pop-up food festivals
  • arts and crafts nights
  • cultural celebrations
  • themed parties and games
  • relaxing wellbeing sessions, workshops and resources
  • low cost theatre or UK day trips.

In many of our halls, there is also a Halls Life committee. The committee members are students who live and work in the halls who help organise events and wellbeing activities with the Halls Life team. For more information about how to apply for a committee role, email the team at: hallslife@arts.ac.uk

Our dedicated Halls Life website (opens in new tab) provides all the information that our residents need to know throughout their stay in halls. Look out for:

  • Hall Guide
  • wellbeing resources and signposting
  • full events and activities schedule
  • London life hacks
  • local insider tips
  • vlog and blogs by fellow students
  • recipes
  • resources.

Find out what’s on at our halls:

For more information about upcoming events, contact us at hallslife@arts.ac.uk.

The events and freebies round the year were helpful and the support and check-ins during the holidays were super helpful too! They’re warm and approachable too!

— UAL student

Support beyond your hall

  • Painting by Paula Caffrey, BA Illustration and Visual Media, London College of Communication, UAL

    Student Services

    Need advice or support? Student Services provide counselling, health, money and visa guidance. Book online, by phone or in person.

  • A float at a Pride parade features people wearing flower crowns and leis, holding water guns. The float is decorated with rainbow flags, ribbons, and flowers. A large balloon behind them reads 'University of London
    Pride in London 2024, UAL | Photograph: Orlando Callegaro

    Arts Student Union (SU)  

    Join the Arts SU for support, advice, societies, sports clubs, and weekly Arts Active classes. Find your community and get involved today.

  • Knitted accessories and telephone installation by Xinyi Zhang, Summer Show. MA Designer Maker. Camberwell College of Arts, UAL.
    Knitted accessories and telephone installation by Xinyi Zhang, Summer Show. MA Designer Maker. Camberwell College of Arts, UAL.

    Helplines and emergency support

    Need urgent help? Find out of hours support with external services for emergencies, advice and guidance outside UAL.