Our commitment and legal obligations
We commit to ensuring the communications we produce are clear and accessible to the widest range of people.
We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.
Web standards and technologies
We have developed the website so that it works on the widest number of devices and web browsers as possible. The site has been tested with disabled users, as well as automated accessibility testing software. It is also compatible with assistive technologies such as JAWS and Dragon Naturally Speaking.
We use Recite Me on the website, which is a cloud based accessibility and machine translation tool. Recite Me allows you to customise our website content so that can consume it ways that work for you. It includes:
- a screen reader
- a ruler
- a screen mask
- colour contrast options
- text re-sizing
- the option to download text as an audio MP3 file
- alternative font options including OpenDyslexic
- a language translation tool
Recite Me works by placing cookies on your device. Information about these cookies is available on our Cookies page.
The Recite Me translation tool uses machine translation and text that is translated on the site may not be entirely accurate.
Recite Me doesn't remove the need for an accessible website and we want to make our website as accessible as possible so you can easily find and access the information you need. We want you to have the best possible experience while navigating around our site and realise we have more to do to achieve this.
Technical information about this website’s accessibility
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.
It has not been possible to ensure that the website meets WCAG 2.1 (AA) at the current time because:
- Many of our downloadable documents are not accessible
- Some of our legacy videos do not have subtitles or closed captions
- Some images may not have alternative text descriptions
- Other decorative and spacer images may not have null alternative text
- Much of the text on the website is not written in Plain English
- Some embedded forms may not be accessible
- Social media content that is fed into the website may not always be accessible
We are working to meet the compliance as specified in The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by the September 2020 deadline.
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.
If you are not able to access a service or content on the website, contact our Digital Team at firstname.lastname@example.org. Please include details of the content you need and the required format. We will then work with the team who own the service/content to get you what you need.
Issues and complaints
To report an issue with the website or to make a complaint, please contact our Digital Team at email@example.com.
We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.
If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to the Assistant Head of Online Services who will work with the team who provides the service/content to get you a response.
This statement was prepared on Monday 13 May 2019. It was last updated on Friday 13 March 2020.