To be informed about the requirements of their programme of study, including attendance and course work.
To be informed about the nature and methods of their assessment as set out in the regulations for the course on which they are registered.
To be provided with teaching and tutorial guidance in preparation for assessment in accordance with the course regulations.
To be assessed in accordance with the course regulations.
To be consulted (but not necessarily individually) on any proposed changes to progression and assessment regulations that will relate to students currently on the course.
To be able to request a review of a decision of a Board of Examiners and, provided that the request is made in accordance with the recognised appeal procedures and within the time limits set, to have that request formally considered in accordance with the appeal procedures.
To be able to seek action through the course or programme committee to redress any failure, without valid cause, by University of the Arts London to provide the teaching appropriate for preparation for the specified assessments, or to be provided with reasonable alternative arrangements.
To attend the taught elements of the course on which they are registered unless sickness or other valid circumstances apply.
To attend examinations and submit work for assessment in accordance with the regulations without cheating or otherwise seeking to gain unfair advantage.
To provide a board of examiners, via the extenuating circumstances procedures in advance of the meeting, with any relevant information on personal circumstances that may have affected performance.
To bring to the notice of the course leader and/or the course or programme committee any persistent failure to provide appropriate teaching. This is an important responsibility. Alleged or perceived deficiencies in the teaching provided do not constitute grounds for appeal against a decision of a board of examiners. There are many channels for dealing with such matters, including:
- consultation with personal or year tutors, course leaders and deans
- student representation on course or programme committees and school boards of study and, in serious cases, action through the student complaints procedure.
- the Students' Union – advice, guidance and support on procedures.
The Student Contract
When you join UAL, you're entering into an agreement between you and us, called the Student Contract.
Admission and induction
- give honest, complete and accurate information within application forms
- attend interviews and pre-enrolment visits as requested or making alternative arrangements
- tell the College about any learning support or disability need you have before accepting a place on the course
- go to induction or welcome events provided by the College or university.
- follow the rules and regulations for students (as published in the Student Regulations)
- behave with care and consideration and leave facilities in good order for other students and staff
- attend teaching sessions regularly and punctually, contribute to learning activities, and plan work around deadlines
- book access to facilities and learning resources with work schedules in mind.
Learner support resources and services
- take responsibility for identifying relevant course information in handbooks and other documents
- be active in seeking information provided through notice boards and pigeonholes, Moodle, School or studio meetings, emails, websites - and provide accurate and up-to-date email, telephone and address contact details
- tell the course leader and/or personal tutor if problems arise
- support and communicate with the course representative
- maintain contact with your named tutor and keeping appointments with that tutor as requested or making alternative arrangements
- keep appointments for tutorials, guidance, counselling, careers or other interviews
- familiarise yourself with Student Services and Information Services, as well as other general or specific student support services, including study and language support
- take opportunities provided to be represented in our policy-making procedures and involving yourself in quality assurance arrangements
- complete, within the requested timescale, any course evaluation or other kind of student survey.
- publish helpful and accurate information about our academic and other activities, procedures and regulations, making sure that it's in accessible formats where possible
- operate a fair and efficient admissions system
- provide an appropriate teaching, learning and research environment
- provide student support services
- provide careers information and guidance on employability and enterprise
- provide library and learning resources
- offer opportunities to be represented in policy-making procedures and to be involved in quality assurance mechanisms and arrangements
- provide fair, transparent and efficient procedures for dealing with complaints, appeals and disciplinary matters
- give opportunities for open dialogue and feedback.
Care and support
We have a duty of care. This means we must look out for all members of our community.
We give professional support to meet the needs of our students. We do this through:
- standardised policy and best practice for student enquiries, admission and enrolment
- excellent support arrangements across all courses
- support for employability and enterprise delivered on courses and through central services.
Looking after personal and UAL property
1. We do not accept liability for loss of or damage to clothing or other property left by any person on our premises.
2. It is therefore essential that you take reasonable care of your personal property. Do not leave valuables, money, cash cards, bank books or keys unattended at any time. Keep them on your person if possible.
3. If you're using expensive or valuable personal property, you are advised to make arrangements for its insurance against being stolen or damaged away from your home, in addition to its inclusion in any domestic contents insurance.
4. Should you lose property on the our premises, report this to our security or buildings staff as soon as possible. Equally, should you find lost property, hand it in. All lost property is recorded.
5. We also need your assistance in protecting its equipment, much of which may be attractive to the opportunist thief. Where security devices are provided, use them and do not compromise security by leaving rooms unattended and unlocked or by giving code numbers or access to other people. Tell your tutor, technician, security or building staff immediately if you see anything suspicious, but do not put yourself at risk.
UAL facilities helpdesk:
Insurance queries - school office or finance: