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Essential coronavirus info
We can’t wait to welcome our new and returning students from 19 October 2020. Your safety is our first priority.

Student Advice Service

Student diagram

Students can contact our service for guidance on funding and immigration matters. Staff can find out more about the Student Advice Service and how to refer students on Canvas.

Student Advisers are based across UAL, so students will usually be able to have an appointment at the UAL College where they study. There are also four Helpdesks, where students can receive general information and guidance on funding and immigration matters, and if necessary, can arrange an appointment with a Student Adviser at any UAL College.

Our service provides support related to fees and funding:

  • Applying to UK funding agencies for finance, and any issues related to eligibility, assessments and payments.
  • Applying to the University for financial support
  • Applying for state benefits, for those students who are eligible, and any issues related to assessment, payments and correspondence with the various agencies
  • Applying for additional educational funds from other sources

We also provide advice and guidance about UK visas and immigration:

  • Applying for visas and permission to remain in the UK as a student, including any issues related to eligibility, applications and anything related to the outcomes of applications.
  • Understanding the requirements of the immigration rules in relation to duties around work, study, police registration and other legal requirements.
  • Information on the other immigration routes available to students, graduates and their families.

Visit a Helpdesk

Due to present circumstances with COVID-19, UAL’s buildings are closed to visitors and therefore Helpdesks and offices are not available for in-person enquiries. Staff in the Student Advice Service are currently working from home. The Service is still operating to support student enquiries and undertaking casework. Contact us using our online form and we will reply by email or telephone you within 3 working days.

UAL Student Centre

1st floor, 272 High Holborn



+44 (0)20 7514 6900

Monday - Friday, 9am - 5pm

London College of Communication

Student Services - WG09

Elephant and Castle



+44 (0)20 7514 6590

Monday - Friday, 9.30am - 4.30pm

Central Saint Martins

Student Centre - C001

1 Granary Square



+44 (0)20 7514 7199

Monday - Friday, 10am - 5pm (4pm outside of term time)

Camberwell College of Arts

Student Centre - A1C01

45 - 65 Peckham Road



+44 (0)20 7514 6326

Monday - Friday, 9.30am - 4.30pm (term time only)

Students drawing

What to expect

Learn more about the support we offer and how it works.

Student writing in a notebook

Support for care leavers

Find out more about the support provided to care leavers at UAL.