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Study Abroad terms and conditions

Before you submit your online application, please read the terms and conditions below carefully.

1. Introduction and interpretation

1.1 These terms and conditions ("Terms") apply to all courses provided by University of the Arts London (“University”, “UAL”, "we" or "us") in connection with its Study Abroad Programmes (as defined below).

1.2 In these Terms, the following expressions have the following meanings:

"Academic Regulations" means our rules and regulations as amended from time to time which can be viewed at https://www.arts.ac.uk/study-at-ual/academic-regulations;

"Application" means your application for a place on the Course, made by submitting your Application Form and whatever supporting evidence we require from time to time;

"Application Form" means the online application form supplied by us and submitted by you for the purpose of making an Application;

"Brochure" means our brochure in relation to the Course which has been made available to you in a paper format and/or online on our Website;

"Colleges" means the colleges we operate and known as Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts;

"Course" means such of the courses of study available under our Study Abroad Programmes as you apply via the Application to undertake or, if different, such alternative course as you and we agree that you will undertake;

"Credits" means the credits available in relation to the Course, as further explained on the Website;

"Data Protection Laws" means the European Union Data Protection Directive 95/46/EC, any national laws or regulations implementing that Directive, the General Data Protection Regulation EU 2016/679 ("GDPR") (when applicable) and  any national laws or regulations constituting a replacement or successor regime to GDPR;

"Electives" means those parts of the Course (if any) which are not compulsorily and are chosen by you;

"Event Outside Our Control" means any event or circumstance beyond our reasonable control such as:

  • (a) strikes, lock-outs or other industrial action by third parties;
  • (b)  strikes, lock-outs or other industrial action by our employees;
  • (c)  civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, adverse weather, subsidence, or other natural disaster or “act of god”;
  • (d)  failure of public or private telecommunications networks;
  • (e)  pandemic, epidemic and any restrictions or requirements that might be imposed by any Government or relevant authority, and will include, for example, any disruption caused as a result of COVID-19; and/or
  • (f)    decisions made by any Government or relevant authority or regulator that impact on our ability to perform our obligations under the Contract, including, for example, any changes made by any Government regarding examination results;

"Fees" means the tuition fees and administration fees payable by you in relation to the Course;

"Home Institution" means the college or university at which you normally undertake your studies;

"Offer" means our written offer to provide you with a place on the Course;

"Personal Data" means any information relating to an identified or identifiable person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Provider” means a third party organisation facilitating a study abroad experience at UAL;

"Sensitive Personal Data" means data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation;

"Services" means the teaching services and related teaching materials that we will provide in relation to the Course;

"Study Abroad Office" means the administrative office for the College named on the Website as delivering the Course, the address of which is set out on the Website;

"Study Abroad Programmes" means the programmes of study we offer at our Colleges which are referred to by us on our Website and in our marketing materials as Study Abroad Programmes and which are usually made available to students resident overseas;

VLE” means the online virtual learning environment that we use to deliver part of our Course(s) from time to time; and

"Website" means the pages of our website dedicated to Study Abroad Programmes which can be found at arts.ac.uk/study-at-ual/study-abroad.

2. About us and how to contact us

We are University of the Arts London, a higher education corporation and exempt charity for the purposes of the Charity Act 1993.  Our main place of business is at 272 High Holborn, London, WC1V 7EY. You can contact us at this address or via the ‘contact us’ link on the Website.

3. Applications

3.1 Whether or not we make you an Offer in response to your Application will be at our discretion and subject to you meeting our requirements in relation to the Course.

3.2 Our Offer is an offer to provide the Services to you, subject to you, or where applicable your Home Institution or Provider, paying the Fees and you accepting our Offer in accordance with the time limits set out below.

3.3 To accept our Offer you must do so via the UAL SITS online admissions office portal as further described in the Offer within 14 days of the date of our Offer of a Course.

3.4 When you accept our Offer in accordance with paragraph 3.3 above, you are accepting our Offer and a contract between us in relation to the Course and the Service will start (the "Contract"). By accepting our Offer in accordance with paragraph 3.3, you are agreeing to enter into the Contract and (where your Home Institution or Provider is not responsible for paying your Fees) to pay the Fees.

3.5 You should check that you are happy with the contents of these Terms and the Offer before accepting our Offer in accordance with paragraph 3.3.  If you think that there is a mistake in the Terms, your Application Form or the Offer or that they don't contain relevant information, please notify us and ask us to agree changes in writing by emailing studyabroadoffice@arts.ac.uk before accepting our Offer.

4. Our services

4.1 We will use our reasonable endeavours to ensure that the Services meet the description set out on the Website in all material respects.

4.2 We will use our reasonable endeavours to comply with the timetable for the delivery of the Course which is set out on the Website or agreed in writing between us.  However, you agree that dates, modes and locations for the delivery of the Services and the tutors and lecturers teaching the Course may be subject to change from time to time.

4.3 We may make any changes to the Services and/or any Course as further described at paragraph 10 below.

4.4 All intellectual property rights in or arising out of or in connection with the Services (including intellectual property rights in any training materials created by us and provided to you) shall be owned by us.

4.5 Electives are subject to availability. We will use our reasonable efforts to ensure that your first choice electives are available but may require you to choose alternatives.

5. Your home institution or provider

If the Course will form part of a course requirement set by your Home Institution or Provider then you are responsible for making arrangements with your Home Institution or Provider to determine the suitability of the Course to meet any such requirements and whether or not the recommended credit value of your Course (if any) will be recognised by your Home Institution or Provider. We do not make any promises or representations about how participation in the Course will affect the course provided by your Home Institution or Provider.

6. Your obligations

You agree to:

  • (a) comply with the Academic Regulations as they apply to you, and excluding the Fees Policy;
  • (b) maintain an immigration status that entitles you to undertake the Course;
  • (c) attend classes for the Course regularly and on time;
  • (d) refrain from using any audio or visual equipment during classes or practical sessions, unless we have agreed that you may do so (and our agreement will not be unreasonably withheld or delayed);
  • (e) comply with our health and safety rules as notified to you from time to time, including by wearing suitable clothing and footwear for practical classes;
  • (f) conduct yourself in a professional and courteous manner and refrain from causing offence or nuisance to us, our staff or other students;
  • (g) provide the equipment and materials that we advise you on the Website or Brochure or subsequently advise you in writing that you will need in connection with the Course and you agree that failure to provide them may limit your progress on the Course; and
  • (h) only use the facilities and equipment provided by us during the hours notified by us to you.

6.2 You acknowledge that we will not provide you with any insurance cover and you will be responsible for taking out any insurance you might need for the duration of your Course, including health and accident insurance.

6.3 We are not obliged to provide you with any financial or legal assistance or advice and if you experience any legal or other issues while in the UK, you will need to obtain independent advice at your own expense.

6.4 Non-attendance or non-engagement by you on the Course for any reason (including illness or personal circumstances) will not entitle you to extra tuition or a reduction in or refund of the Fees.

7. Fees and payment

7.1 The Fees payable are as published on the Website and are payable in GBP.

7.2 The following paragraphs 7.3 and 7.4 shall be applicable only to those Students whose Home Institution or Provider are not responsible for paying the Fee.

7.3 You must pay the Fees in the following instalments at the following times:

7.3.1 for Courses that are more than four weeks in duration:

7.3.2 for Courses that are four weeks or less in duration, the Fees must be paid within seven days of the date of our Offer.

7.4 If you do not pay the Fees in accordance with these Terms you will not be entitled to start the Course and our Offer may be rescinded.

7.5 Payment of the Fees can be made by credit card, bank transfer, or cheques payable to "University of the Arts London".

7.6 Where your Home Institution or Provider is responsible for paying your Fees, they must pay your Fees otherwise you will not be entitled to start the Course and our Offer may be rescinded.

7.6 Two ‘Records of Study and Achievement’ shall be issued free of charge to you on completion of the Course. We will be entitled to charge you £25 for each additional hard copy of your transcript that you require.

8. Minimum age requirement

We cannot accept your Application unless you are aged 18 or over on the date of the start of your Course. By submitting your Application for any Course, you warrant that you are aged 18 or over. If this turns out to be incorrect, we will be entitled to cancel the Contract on written notice to you.

9. Visas

9.1 You will need to demonstrate in accordance with UAL’s relevant procedure, either before or at the point of enrolment, that you have a valid immigration status to undertake your Course.  If you fail to demonstrate that you have a valid immigration status you will not be entitled to enrol at UAL and we reserve the right to end the Contract on written notice to you and withdraw you from your Course (without liability to you) and we shall not be responsible for any related or ancillary costs or losses you incur.

9.2 If you have a visa issued by the Home Office, you must take responsibility for ensuring that you comply with the conditions of your visa. You must also ensure that you support UAL in its immigration control obligations by following any policies and procedures relevant to international students and visa holders whilst studying at UAL. This includes responding to any communications from UAL in relation to your immigration status and producing in person copies of documents when requested.

9.3 You are required to inform UAL promptly of any communications, events, or notifications regarding your current or prospective immigration status.

9.4 We can withdraw sponsorship of your Student route visa if you do not comply with either the Home Office rules or UAL’s policies and procedures in place at any time, including but not limited to:

  • (a) failing to obtain and/or maintain a current immigration status that allows you to study throughout the duration of your Course;
  • (b) failing to produce in person copies of documents relating to your immigration status when requested by UAL at any point during your studies;
  • (c) failure to meet UAL’s minimum attendance requirements;
  • (d) failure to inform UAL of a change to any immigration bail conditions;
  • (e) your enrolment has been terminated, or you withdraw or commence an interruption of studies;
  • (f) you leave the UK for an extended period of time and UAL decides that sponsorship is no longer necessary;
  • (g) failure to enrol with UAL for your Course; and
  • (h) failure to comply with the conditions of your visa.

9.5 If you choose to withdraw from your Course or if your study is terminated by us, this could affect the validity of your visa and your ability to enter and/or remain in the United Kingdom.

9.6 If your visa is revoked for any reason, UAL will interrupt or end the Contract.

9.7 UAL may need to contact the UK Home Office to clarify details on outstanding visa applications and previous immigration history. This may involve us giving information about you to the UK Home Office. We are also required to hold certain information about all visa holders and produce that to the UK Home Office when requested to do so.

10. When we can make changes to the contract

10.1 We will always try to minimise making changes to the Contract (including changes to our facilities and the Course).  However, there may be times where changes are needed.  The table below gives examples of when and why we might need to make changes, and explains what these changes might look like and how we will tell you about them.

10.2 The changes that we make might be:

  • 10.2.1 Minor: i.e. do not in our view materially change how the Course and related services are provided to you; or
  • 10.2.2  Major: i.e. will have a more significant impact on the way that we teach and make available the Course and other services to you.

10.3 If we need to make any changes, we will assess the potential impact of such change and will follow the process explained in paragraph 10.6.

10.4 Because information about Courses and about the University are originally published well in advance of the time you accept our Offer, there may be occasions where this information changes from the time you were researching the University and making an application for the Course and by the time we send out our Offer.  Before accepting our Offer, we recommend that you refer to our Website and the relevant Course pages to check if any changes have been made. By accepting our Offer, you will be confirming that you are accepting our Offer on the basis of the changes documented in the Offer.

10.5 The following table provides an indicative list of the types of reasons why changes might be made, and what type of changes you might see.

Why we may need to make changes

What might the change look like?

We might need to make changes to the Contract and to your Course as follows:

  • To reflect and to ensure that we comply with:
  • the law
  • guidance or a decision by a court (or similar body)
  • requirements or guidance issued by a regulator (e.g. the Office   for Students or Competition & Markets Authority), a funding body or a   statutory body, or otherwise issued by the UK or devolved Governments   (including, for example, by UKVI)
  • relevant professional or accrediting body requirements or guidance
  • To ensure that we are continuing to provide the Course to you   lawfully and/or to maintain academic standards and quality
  • To reflect changes and developments in pedagogy or academic   research to ensure that your Course is relevant and up-to-date
  • To improve the quality of our educational and pastoral  services or in response to student or   external examiner and assessor feedback, or to reflect best practice across   the Higher and Further Education sectors
  • To meet any changes to health and safety requirements or   guidelines
  • To help protect you or us against cybercrime or to otherwise help   avoid and mitigate cyber security issues
  • To reflect changes to our property and premises
  • To reflect changes in student demand for certain modules (whether   optional or mandatory ones)
  • To reflect changes in student demand for our pastoral services   (e.g. counselling)
  • To mitigate and deal with any circumstances where our premises or   staff are subject to a serious IT security event
  • To deal with unavoidable changes in our academic and/or support   staff
  • In response to minimum enrolment numbers not being attained / fall   in enrolment numbers
  • In light of the withdrawal or amendment of any relevant approval,   accreditation or validation
  • To make changes that are required to meet applicable Governmental   guidance or regulations, including, without limitation, as a result of   ongoing COVID-19 or similar epidemic or pandemic restrictions.  We may, for example, need to change   delivery and assessment methods (e.g. by moving towards a greater percentage   of distance teaching, learning or assessment) and make appropriate   adjustments to how we provide the services to you to meet these   requirements.  We may need to make   these changes with limited notice for health and safety reasons, but we will   always seek to provide you with as much notice of any such changes as we can.
  • For any other valid reason.

SPECIFIC COVID-19 DISRUPTION CHANGES

We may need to make changes to the Contract, the Course or to our facilities from time to time to help us comply with and respond to temporary or longer-term government guidelines and restrictions (and related health and safety requirements) as a result of the ongoing COVID-19 pandemic.

Please see paragraph 12 about how we might make changes in response to an Event Outside of our Control.

The reasons identified in the 'why we may need to make changes' column may result in a number of different changes being made by us in response to those circumstances, and we list some examples of these types of changes below:

  • changes to the timetable for delivery of your Course;
  • changes to the number of classes/lectures and/or other teaching   activity relating to the Course;
  • changes to the methods by which the Course is delivered and/or   assessed (e.g. by moving from an in-person to virtual format);
  • changes to the content and/or syllabus of the Course;
  • changes to the way that we teach, supervise and/or assess a Course
  • changes to the location of your Course teaching or   facilities.  We consider a minor change   being one which means we instead provide these within the same campus or site   provided they are of equivalent quality as those advertised by us, whereas a   major change would be where we move the teaching location to a different   location that is not located near the original delivery campus/site;
  • additions and/or withdrawals of certain modules on your Course;
  • changes to reading lists to deal with changes in the relevant   subject area relating to your Course;
  • procedural changes to our Handbook.

To address the specific ongoing issues caused by COVID-19, in addition to some of the examples above, we are likely to need to make the following adjustments to the Contract, Course and our facilities from time to time as follows:

  • changing the order or timing of how we deliver modules or other   Course components to you.  This might   be necessitated to allow us to give you the relevant experience, e.g. to move   a non-practical module to a later date if there are ongoing COVID-19 or   similar pandemic or epidemic disruptions and restrictions in place;
  • changes to the way that we teach, deliver or assess a Course   and/or provide pastoral support services (for example, moving to online   delivery or changing the percentage of online and in-person delivery) to   ensure that we are continuing to provide that course or other services or   facilities to you lawfully and/or to maintain academic and professional   standards and quality or to otherwise reflect any Government, regulatory or   legal restrictions or to protect the health and safety of our students and   staff.  In more serious cases, we might   need to implement more significant changes to our courses or other services   or facilities such as adjusting teaching or assessment methods or delivery of   pastoral services (such as counselling) to account for any legal, regulatory,   professional or practical restrictions in the way that we operate in light of   COVID-19 or similar pandemic disruption.

Before you accept our Offer, we will let you have details of our COVID-19 plan and how we will need to flex our Course delivery and assessment to reflect ongoing requirements and restrictions.  Our Offer will provide you with information on where to find this information.  We will also keep you updated of any changes after you have accepted our Offer until you enrol with us.

 

10.6 How we will manage these changes and what you can do if you do not agree with the changes

Type of Change

How you will be notified

What if you do not agree with the change?

Minor changes

For minor changes, we will notify you of any amendments by email, providing you with as much notice as is in our view appropriate in the circumstances.

Where possible, we will look to provide this notice to you in advance, but this may not always be possible (e.g. if we are required to make changes at short notice to respond to a Government or regulator’s direction or to urgently deal with a situation (such as a security or health and safety risk or emergency at the University).

N/A

Major changes

If we need to make any changes which will, in our reasonable opinion, have a more significant impact on your Course or on this Contract, and which will cause you a significant detriment, we will notify you as soon as we reasonably can in the particular circumstances, and will let you have details about the changes and how they will impact you. As with minor changes, we might not always be able to give you much notice.

Please see below about what happens if we decide to withdraw or close a Course.

For the avoidance of doubt, where we are making changes in response to the COVID-19 pandemic which were communicated to you before you agreed to accept our Offer, such changes will not constitute major changes for the purposes of this section.

In these circumstances, we would be happy to discuss the changes with you in the first instance. Please get in touch with us promptly if you have any concerns. You will be able to reply to the email notifying you of the changes.

If you remain unhappy about any change, after we have discussed this with you, and if you have suffered a significant detriment as a result of the change, you may be entitled to end the Contract in accordance with paragraph 11 “Suspending or ending the Contract” below. Depending on the relevant circumstances, you may be entitled to an appropriate and proportionate refund of the Fees you have paid to us.

Course Withdrawal

Pre-commencement of Course

If the University decides to withdraw or discontinue a course before it starts, then it will take reasonable steps to notify you in advance and you shall be entitled to cancel this Contract by written notice to the University.

Post-commencement of Course

There may also be times where we need to withdraw or discontinue a course, or to merge or combine a course, with other courses after a course has commenced, if such action is required for example as a result of one of the reasons set out in paragraph 10.5 above.

If this occurs, we will take reasonable steps to seek to:

  • offer   you a place on an alternative Study Abroad course at the University (subject   to place availability and you complying with the requirements of admission to   and enrolment on that course); or
  • (if   appropriate), issue you with a refund of the tuition fees paid and transcript   of academic credits earned, and a copy of a certificate, if applicable.

Where we are unable to offer you an alternative place with us, our Contract will end at the date notified to you by us.

Please see our Refund and Compensation Policy for further information about how any Fees you have paid will be dealt with in these circumstances.

11. Suspending or ending the Contract

11.1 There may be circumstances where the Contract can be ended by either you or us before the normal expiry date, which will be the Course end date as stated in the Offer.

11.2 The table below provides details about when and how you may be entitled to end the Contract, as well as explaining what your refund rights are (if any):

When you may be entitled to end this Contact

What you need to do

Your legal right to cancel

 
  • If   you have accepted an Offer from us in any way other than in person at our   premises, you have a legal right to cancel the Contract if you change your   mind.  If you change your mind, you   must cancel the Contract within the cancellation period.  The cancellation period starts from the date   you accept our Offer and ends 14 days after (the “Cancellation Period”).

IMPORTANT NOTICE:

  • We   can start to provide the course to you under the Contract before the end of   the Cancellation Period if you have asked us to do so.  This might apply, for example, if you have   applied to us very soon before your Course is due to start.
  • This   will not prevent you from cancelling the Contract, but if you want to cancel   and we have already started your Course, you acknowledge that we may deduct   from any refund a fair amount to reflect the cost of any services you have   actually received until you notified us of your wish to cancel.  You will be reminded of your legal rights   in this regard at the time you accept an Offer from us.

This is a legal right that you will have to end the Contract if you meet the notice requirements.

You must clearly inform us of your decision to cancel before the expiry of the Cancellation Period.

To cancel within the Cancellation Period you must either decline the Offer via the UAL SITS online admissions office portal or notify us in writing by a clear statement. You can send your written notice of cancellation to: studyabroadoffice@arts.ac.uk.

Note that to meet the deadline, you just have to have sent your communication to us. We do not have to have received it by that time.

Refund rights

We will refund the Fees you have paid within 14 days of the date on which you inform us that you wish to cancel.  However, if you have expressly requested that we start providing the Services within the Cancellation Period then we will be entitled to charge you a reasonable sum for the Services provided based on the proportion of the Course you have undertaken and the total Fees and we can deduct this sum from any refund payable to you.

If you no longer wish to study with us

 
  • If   you no longer wish to study with us.

You have the right to terminate in these circumstances at any time.

Please do get in touch with the Study Abroad team if you are thinking of ending your studies with us or if you haven’t yet started with us and you decide you do not want to take up your place.

Refund rights

If you decide you no longer wish to study with us, you will not be automatically entitled to a refund, unless you decide you no longer wish to study with us and you tell us within the Cancellation Period as further described above.

If you wish to cancel the Contract outside the Cancellation Period but before the Course starts, you may do so by giving us written notice. You can send your written notice of cancellation to: studyabroadoffice@arts.ac.uk. If you give us written notice to cancel the Contract outside the Cancellation Period but before the payment deadline for your Course as listed at https://www.arts.ac.uk/study-at-ual/study-abroad/dates-deadlines-and-fees, we will refund the Fees you have paid, less the amount of the Deposit if your Course if over 4 weeks in duration, or less the amount of £200 if your Course is 4 weeks or less in duration, which you hereby agree we can keep as payment of our costs for preparing to provide the Services.

If you give us written notice to cancel the Contract outside the Cancellation Period and after the payment deadline for your Course as listed at https://www.arts.ac.uk/study-at-ual/study-abroad/dates-deadlines-and-fees, you will not be entitled to any refund of the Fees and, if you have not paid the balance of the Fees, you must do so without delay.

If you no longer wish to study with us where we have not complied with our obligations under this Contract

 
  • If   we have seriously breached the terms of the Contract and we have not been   able to put things right for you within a reasonable time in accordance with   our relevant procedures.

You may have the right to end the Contract in these circumstances.

Please let us know as soon as possible if you have any issues or concerns with the Contract, and follow our complaints process as described at paragraph 11.5 below. We will follow this process to determine whether you have a right to end the Contract.

For the avoidance of doubt, depending on the circumstances, you may not have a right to terminate the Contract.  In some cases, an appropriate remedy for us breaching these terms might be, for example, to obtain financial redress or the opportunity to re-sit an examination or re-take an assessment.  We will consider the matter under the relevant internal University procedures to reflect the nature of the issue you have raised.

Refund rights and redress

Depending on the circumstances, you may be entitled to an appropriate and proportionate refund and/or redress in accordance with your consumer law rights. In some cases, we may be able to support you to find a place on a comparable alternative Study Abroad course at the University if it is possible for us to do so and you meet the relevant conditions and entry requirements for that alternative course. Please refer to our Refund & Compensation Policy for more details.

  • If   we have made a major change to the Contract that has caused you significant   detriment, or where we have decided to withdraw or discontinue a course.  Please see paragraph 10 for more details.

You may be entitled to end the Contract in these circumstances.

We will contact you as described in paragraph 10 to notify you of any major changes that we wish to make, or if we have decided to withdraw or discontinue your course.

Please let us know as soon as possible if you have any issues or concerns with any such major change.  We will consider the matter under the relevant internal University procedures to reflect the nature of the issue you have raised.

Refund rights and redress

Depending on the circumstances, you may be entitled to an appropriate and proportionate refund and/ or redress in accordance with your consumer law rights.

11.3 The table below provides details about when and how we will be entitled to suspend or end the Contract and what rights you might have to receive a refund:

When we can suspend or end this Contact

What we will do

Pre-enrolment

 
  • If you have accepted a place with us and you   decide not to study with us before your course starts (e.g. because you take   up a place at another provider).
  • If you do not enrol with us by the deadlines   notified to you.   In this case, we   will be entitled to assume that you no longer wish to continue you studies   with us, and end the Contract.

If you have accepted a place with another provider, or if you have just decided that you no longer wish to pursue your studies with us, we will be entitled to cancel your place with us.

Refund rights

Depending on the circumstances, you may be entitled to an appropriate and proportionate refund. Please refer to paragraph 11.2 for further information.

  • If you have accepted the Offer but you have   not met the minimum entry requirements, or conditions to join us.

If you do not think you have met the minimum entry requirements, conditions or any standards, please do speak with us first before cancelling your Contract with us.

Refund rights

You will be entitled to receive a full refund of any Fees and deposit paid to us in these circumstances.

Where any of the following apply (including pre-enrolment)

 
  • If you fail to meet (or fail to provide us   with satisfactory evidence that you have met) the relevant minimum entry requirements   or conditions before you start your Course, or if you do not meet any   continuing Standards at any time during your studies.

We will contact you in line with our relevant Academic Regulations and we will take any action permitted under those rules or regulations.  We may under relevant regulations be entitled to initially suspend your studies or to do so as a precautionary step, but any such suspension will not prevent us from subsequently ending the Contract in accordance with the regulations.

Refund rights

You may be entitled to a refund of a proportion of any Fees you have paid on a pro rata basis to reflect the unexpired period of the Course (subject to us retaining an amount to cover our reasonable losses and costs as a result of the termination, including any deposit paid). The amount of any applicable refund will be determined taking account of the relevant circumstances at the time of termination.

  • If we become aware that information which you   (or someone on your behalf) have provided to us is untrue, inaccurate,   incomplete and/or misleading and/or at any point becomes untrue, inaccurate,   incomplete and/or misleading.
  • If you fail in a serious way to comply with   your obligations under the Contract (including, for example, in respect of   misconduct).
  • If you do not meet the requirements of your   Course as set out in the Course Information or the Academic Regulations   (including in relation to your attendance or academic progression).
  • If you are unable to attend your Course or   complete your studies due to ill-health.
 
 
 

Our Student Advice Services are on hand to assist you in these circumstances.

Refund Rights

You may be entitled to a refund of a proportion of any Fees you have paid on a pro rata basis to reflect the unexpired period of the Course (subject to us retaining an amount to cover our reasonable losses and costs as a result of the termination, including any deposit paid). The amount of any applicable refund will be determined taking account of the relevant circumstances at the time of termination.

  • If you do not pay your Fees and/or any   additional charges when due including where a third party fails to pay on   your behalf.

Our Study Abroad team are on hand to answer any questions you might have about Fees.  Please contact us as soon as possible if you are having difficulties paying your Fees or any additional charges.

  • If your circumstances change so that you no   longer have permission to remain in the UK.

In these cases, we will contact you to discuss the change in your circumstances, taking into account the relevant Rules and Procedures. We might not decide to end the Contract, but would need to assess how we can continue with the Course if this is feasible.

Refund Rights

You may be entitled to a refund of a proportion of any Fees you have paid on a pro rata basis to reflect the unexpired period of the Course (subject to us retaining an amount to cover our reasonable losses and costs as a result of the termination, including any deposit paid). The amount of any applicable refund will be determined taking account of the relevant circumstances at the time of termination.

  • If you acquire a relevant criminal conviction   that prevents you from meeting the occupational health requirements of your   Course.
  • If you develop a health condition that   prevents you from meeting the occupational health requirements of your   Course.
  • If your continued attendance at the   University or on your Course poses a serious risk to your health, safety   and/or welfare, or that of others, which the University is unable to take   reasonable steps to mitigate having followed our applicable regulations and   procedures.
 
 

And in the following circumstances

 
  • If within the time period specified on any   pre-contract information materials prior to the commencement of your Course   there are insufficient students enrolled on your Course, or if enrolment   numbers subsequently fall, for it to be viable for us to run your   Course.  We will only be entitled to do   this if we warned you that this would be a risk before you accepted our Offer.

Please see the table in paragraph 10.6 for details about the steps we will take in the event that we decide to withdraw or discontinue your Course.

Where we are unable to offer you an alternative place with us, our Contract will end at the date notified to you by us.

Refund rights

In these circumstances you will be entitled to a refund of any Fees which you have paid to the University, unless these can be transferred to a third party institution.

  • If we lose our right for the purposes of   relevant legislation or regulatory requirements to provide your Course to   you.

11.4 If the Contract for any reason terminates or is suspended, the following will apply:

  • 11.4.1 If the Contract is terminated, and if a third party, such as your Home Institution or Provider, pays your Fees on your behalf, we will pay any refund directly to that third party.
  • 11.4.2 If the Contract is terminated, for any reason, you will no longer be entitled to attend lectures, classes or seminars, access or use the University’s facilities or services (including virtual and online portals and environments, and pastoral services), submit assessments, take tests or examinations, or proceed to any degree, diploma or other award that we offer.
  • 11.4.3 You will need to return to us any equipment and/or materials belonging to the University as soon as reasonably possible.
  • 11.4.4 In the event that you are suspended from participation on your Course, you may be excluded from attending lectures, classes or seminars, accessing or using the University’s facilities or services (including virtual and online portals and environments, and pastoral services), submitting assessments, taking tests or examinations, or proceeding to any degree, diploma or other award at our reasonable discretion and in accordance with the Academic Regulations.
  • 11.4.5 In the case of a suspension, we will retain our right to end the Contract where the circumstances surrounding any such suspension cannot be resolved to our reasonable satisfaction, when applying any applicable policies or procedures.

11.5 If you have any complaints about the Services or Course, you should follow the complaints procedure in your student handbook, and raise any complaints with the Study Abroad Office in writing by emailing studyabroadoffice@arts.ac.uk.

12. Events outside our control

12.1 We shall not be responsible for any failure to perform or delay in performing our obligations under the Contract that is due to an Event Outside Our Control. If an Event Outside Our Control takes place which affects our obligations under the Contract then:

  • (a) we will contact you as soon as reasonably possible to notify you;
  • (b) we will make any such changes to the Course, our facilities or to the Contract as we deem necessary (including where necessary to ensure that we comply with any Government or regulatory requirements) or to otherwise mitigate the impact of such an event on you; and
  • (c) our obligations under the Contract will be suspended and our time for performance extended for the duration of the Event Outside Our Control.

12.2 Should an Event Outside Our Control interfere with our ability to deliver your Course, we will try and minimise the disruption caused to you where this is possible, but whether this is possible will depend on the nature of the Event Outside our Control.

13. Our liability to you

13.1 If we fail to comply with the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

13.2 We do not exclude or limit in any way our liability for:

  • (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • (b) fraud or fraudulent misrepresentation;
  • (c) any other liability that cannot be excluded by law.

14. Online delivery

14.1 Your Course may be delivered online using the VLE (“Online Course”). You understand and accept that when you register to access the VLE for the first time, you may be required to accept the VLE's terms of use. We will provide you with information on how to access the VLE prior to the commencement of the Course.

14.2 You acknowledge that you may only use the content on the VLE for your own personal learning and you are not permitted to adapt or use it for any other purpose other than for your own learning of the Course. You understand and accept that you are not allowed to distribute any of the content to anybody else or use it for any other purpose.

14.3 You acknowledge that the cost of any equipment and internet access are not included in the Fees and will be your own responsibility.

14.4 You accept that it will be your responsibility to check that any materials and equipment, or other devices you intend to use for the purposes of undertaking the Course are compatible with the specification requirements of the Course as set out in these Terms.

14.5 If there are problems with your connection to the VLE which disrupt other students who are enrolled on the Online Course, UAL reserves the right to remove you from the Online Course until you have been able to resolve the issue.

14.6 UAL will use reasonable endeavours to make an Online Course available but cannot guarantee uninterrupted, timely or error-free availability or that defects will be corrected.  UAL reserves the right to suspend access to the VLE and Online Course for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the VLE. UAL will use reasonable endeavours to give you reasonable notice in the event of any suspension or withdrawal of the VLE of which UAL is aware. You accept and acknowledge that providing UAL has complied with the provisions of this paragraph 14.6, UAL will not be held responsible for any technical problems you encounter following the purchase of an Online Course, and accepts no liability to the extent there are errors, defects, interruptions and periods of suspension relating to the VLE.

14.7 You should always keep separate copies of work you upload onto the VLE. To the extent permitted by law, UAL accepts no liability whatsoever for loss, destruction or corruption of or to data or content uploaded onto the VLE.

15. Data protection

15.1    We will process Personal Data, including Sensitive Personal Data, in accordance with the Data Protection Laws. You understand and accept that we will use your data as set out in our Privacy Policy.

15.2    We will not give your Personal Data to any other third party except as set out in our Privacy Policy and:

(a) we may share your Personal Data with other companies in the same group of companies as us;

(b) if your booking has been made through an agent we may share information with them; or

(c) if you require a visa or other permission to study in the UK, we will inform the relevant authorities if you:

  • (i) have a Student route visa and you do not enrol for the Course when you are supposed to;
  • (ii) have a Student route visa and you withdraw or are expelled from the Course, take time out from the Course or exceed the number of permitted unauthorised absences;
  • (iii) have a Student route visa and you transfer to a Course of a shorter length; or
  • (iv) break the conditions of your permission to stay in the UK.

15.3    You must inform us promptly if:

(a) there is any change to your immigrations status; or

(b) your contact details change.

16. Your rights as a consumer

As a consumer, you have legal rights in relation to the Contract which are not affected by these Terms. Advice about your rights may be available from your local Citizen's Advice Bureau.

17. Other important terms

17.1   We may transfer our rights and obligations under any Contract to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under the Contract.

17.2   You may not transfer your rights or obligations under the Contract to any other person.

17.3   The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4   Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5    If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we automatically waive any later default by you.

17.6    The Contract is governed exclusively by English Law and the courts of England and Wales will have exclusive jurisdiction in relation to it, except that if you live in Scotland you acknowledge that you can bring legal proceedings in either the Scottish or the English courts. Similarly, if you live in Northern Ireland you acknowledge that you can bring legal proceedings in either the Northern Irish or the English courts.