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Helplines and emergency support

We've put together some useful services and contacts for you to use when you need help urgently. Find out how to get help and guidance as soon as possible if: you need emergency help, or want urgent advice or help outside of UAL.

Red telephone box, Navigation Installation by Nuttanun Chantadansuwan. MA Narrative Environments. Central Saint Martins. UAL | Photograph: John Sturrock


In a life threatening emergency, or if you are actively suicidal call 999 immediately or go to your nearest Hospital Accident and Emergency dept.

Emergency healthcare in the UK is free for all international students, this includes ambulance services. Depending on your situation you may need to pay for follow up treatment or in-patient care.  Find out more about healthcare entitlements as an International student.

Knitted accessories and telephone installation by Xinyi Zhang, Summer Show. MA Designer Maker. Camberwell College of Arts, UAL.
Knitted accessories and telephone installation by Xinyi Zhang, Summer Show. MA Designer Maker. Camberwell College of Arts, UAL.


If your emergency is urgent but not life threatening you can:

  1. Dial 111 and request medical advice from the NHS
  2. Request an urgent appointment at your GP surgery
  3. Attend an NHS Walk-in Centre
  4. To report a non-urgent crime call 101

Urgent support

  • Student Services, High Holborn building. Ideal Insight.
    Student Services, High Holborn building. Photograph: Ideal Insight.

    Make contact  

    Call 020 7514 6426 and ask to speak the Duty Worker or email if you need urgent support from the Counselling and Health Advice Service. Available Monday to Friday (term time), 9.30am to 4.30pm.

  • Book an online drop-in session
    Computing components, Alys Tomlinson. UAL Creative Computing Institute Diploma

    Drop in sessions  

    Sign up for a 20 minute drop in session, for brief enquiries about your mental health or wellbeing.

  • Becky Moriarty, 2021 MA Illustration, Camberwell College of Arts, UAL | Photograph: Alys Tomlinson


    Contact one of UAL's chaplains: William Whitcombe on 07872 816157 or Mark Dean on 07843 329587

  • Mathushaa Sagthidas, 2021 BA Photography (now BA Fine Art: Photography), Camberwell College of Arts, UAL | Photograph: Alys Tomlinson

    Mental Health First Aid  

    Contact a Mental Health First Aider at UAL. Find out more at any Student Services help desk or ask a member of staff.

Support outside of working hours

Outside of office hours, you can contact one of the helplines or organisations listed below. If you are feeling depressed, we also strongly advise that you make an appointment to see your GP (doctor) as soon as possible. If you don’t have a doctor you can telephone NHS 111 (available 24 hours a day).


Samaritans is a telephone, email and visitor service for anyone experiencing emotional distress.

Tel: 116 123 (24-hour confidential listening service - call them for an immediate response)

Email (emails will be replied to within 24 hours)

Samaritans Central London Branch - Visitor Service 
Address: 46 Marshall Street, London W1F BF (Visitors are welcome from 9am to 9pm daily)  
Tel: 020 7734 2800


Nightline is a confidential listening, support and practical information service for students. You can talk in confidence to a trained volunteer about anything. This service is available nightly during term time, 6pm - 8am. 
Tel: 0207 631 0101


Papyrus Hopeline UK is a confidential helpline for young people dealing with suicide, depression and emotional distress. If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice. 
Tel 0800 068 4141
Email: Text: 07786 209697
Mon-Fri: 10am-10pm  
Weekends and Bank holidays: 2pm – 10pm


Calm (Campaign Against Living Miserably) is a website and helpline aimed at preventing male suicide.

London Tel: 0808 802 58 58
NationwideTel: 0800 585 858

Students Against Depression

Students Against Depression is a website by and for students. It provides information and advice on mental health conditions that are common to students, including anxiety and depression.


SANElineis a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. They are open every day of the year from 4.30pm to 10.30pm on 0300 304 7000.

The Listening Place

The Listening Place offers face to face support by appointment for those who feel life is no longer worth living. They are based in central London and offer appointments  from 9am to 9pm seven days per week.

Tel: 020 3906 7676




Shout - Crisis Text Line offers free text support 24/7 across the UK. If you are experiencing a mental health crisis and need support, you can text CAM to 85258.