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Essential coronavirus info
We can’t wait to welcome our new and returning students from 19 October 2020. Your safety is our first priority.

Helplines and emergency support

We've put together some useful services and contacts for you to use when you need help urgently. Find out how to get help and guidance as soon as possible if: you need emergency help, you're worried about Coronavirus (COVID-19), want urgent advice or help outside of UAL.

Emergency information

Here is who you should contact in an emergency or urgent situation



In a life threatening emergency, or if you are actively suicidal call 999 immediately or go to your nearest Hospital Accident and Emergency dept.

Urgent contacts
Urgent contacts


If your emergency is urgent but not life threatening you can:

  1. Dial 111 and request medical advice from the NHS
  2. Request an urgent appointment at your GP surgery
  3. Attend an NHS Walk-in Centre
  4. To report a non-urgent crime call 101

Urgent support

Get in touch if you need urgent support at UAL

Contact the Duty Worker
Contact the Duty Worker

Make Contact

Call 020 7514 6251 and ask to speak the Duty Worker or email if you need urgent support from the Counselling and Health Advice Service. Available Monday to Friday, 9.30am to 5pm.

Drop in sessions
Drop in sessions

Drop in Sessions

Attend a Drop in Session. Sessions are based across UAL college sites and offered on a first come, first served basis.

Illustration Garden Marja De Sanctis


Contact one of UAL's chaplains: William Whitcombe on 07872 816157 or Mark Dean on 07843 329587


Mental Health First Aid

Contact a Mental Health First Aider at UAL. Find out more at any Student Services help desk or ask a member of staff.

External support

If it is out of office hours, you can contact one of the helplines or organisations listed below. If you are feeling depressed, we also strongly advise that you make an appointment to see your GP (doctor) as soon as possible.If you don’t have a doctor you can telephone NHS 111 (available 24 hours a day).


Samaritans is a telephone, email and visitor service for anyone experiencing emotional distress.

Tel: 116 123 (24-hour confidential listening service - call them for an immediate response)

Email (emails will be replied to within 24 hours)

Samaritans Central London Branch - Visitor Service 
Address: 46 Marshall Street, London W1F BF (Visitors are welcome from 9am to 9pm daily)  
Tel: 020 7734 2800


Nightline is a confidential listening, support and practical information service for students. You can talk in confidence to a trained volunteer about anything. This service is available nightly during term time, 6pm - 8am. 
Tel: 0207 631 0101


Papyrus Hopeline UK is a confidential helpline for young people dealing with suicide, depression and emotional distress. If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice. 
Tel 0800 068 4141  
Email: Text: 07786 209697  
Mon-Fri: 10am-10pm  
Weekends and Bank holidays: 2pm – 10pm


Calm (Campaign Against Living Miserably) is a website and helpline aimed at preventing male suicide.

London Tel: 0808 802 58 58  
NationwideTel: 0800 585 858

Students Against Depression

Students Against Depression is a website by and for students. It provides information and advice on mental health conditions that are common to students, including anxiety and depression.


SANEline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. They are open every day of the year from 4.30pm to 10.30pm on 0300 304 7000.

The Listening Place

The Listening Place offers face to face support by appointment for those who feel life is no longer worth living. They are based in central London and offer appointments  from 9am to 9pm seven days per week.

Tel: 020 3906 7676



CAM Crisis Messenger

CAM Crisis Messenger offers free text support 24/7 across the UK. If you are experiencing a mental health crisis and need support, you can text CAM to 85258.