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Password Reset

Password self-service

Reset your IT account password at any time using Password Self-Service (PSS).

Need to reset your password?

Use Password Self-Service. Here are some top tips:

  • You use your IT account password to access MyArts, Moodle, Email and UAL Desktops.
  • There may be a 15-minute delay before your new password updates across services.
  • If you’re using a UAL desktop, make sure it is connected to a network cable before using your new password.

If you’re having trouble resetting your password, see Password FAQsPassword requirements, or contact the Service Desk on +44 (0)207 514 9898.

Password security

  • Keep your password confidential - don’t share it or write it down.
  • Change your password often.
  • Always lock your computer when you’re away from your desk.
  • For help using a strong password, see Password requirements.