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Password Reset

Password self-service

Your IT account is used to access MyArts, Moodle, email and UAL desktops.

Password Self-Service (PSS)

  • You can reset your IT account password at any time using PSS.
  • There may be a 15-minute delay before your new password updates across services.
  • If you’re using a UAL desktop, make sure it is connected to a network cable before using your new password.
  • If you are a returning student and your password expired over the summer break, you will need to call the IT Service Desk for a password reset on +44 (0)207 514 9898. This is due to passwords expiring after 365 days.

Unable to log in to Moodle?

  • If you are having problems logging into Moodle, you will need to call the IT Service Desk on +44 (0)207 514 9898 for your password to be reset.
  • Lines are open 24/7, however lines can be quite busy Monday – Friday between the times of 9-10am, 12 – 2pm and 3 – 4pm.

New students

  • All new students are given a preset password.
  • You should change this to something more memorable as soon as possible.
  • If you have made more than 3 failed login attempts using your preset password, you will need to phone the IT Service Desk for a password reset on +44 (0)207 514 9898.

Password security tips

  • Keep your password confidential - don’t share it or write it down.
  • Change your password often.
  • Always lock your computer when you’re away from your desk.
  • For help using a strong password, see Password requirements (PDF 106KB).
  • You can also review our password FAQs.