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Essential coronavirus info
We are continuing to welcome our new and returning students. Your safety is our first priority.

Complaints and appeals

UAL welcomes feedback from students on all aspects of their experience.

There are many channels by which students can provide feedback - for example by talking to tutors; raising issues in course committees, boards of study and the Dean's Forum; or by talking to Course Representatives or to the Students' Union.

However, sometimes students might want to draw our attention to an issue through more formal channels. These pages include the procedures and guidance for students on how to do this.

Follow the links below for information on how to make a student complaint or how to appeal an exam board decision:

  • Silhouette of two people standing on a walkway
    Making a Student Complaint

    UAL welcomes your feedback on all aspects of your time at University. Most concerns can be resolved easily by talking to your tutors and other members of staff. Find our more.

  • People sitting and working in a library
    Appealing an Exam Board Decision

    Information about submitting an appeal if you have significant concerns about the way your assessment was conducted, or if you have extenuating circumstances which you were not able to tell us about at the time.