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How are we doing? - Spring term Service Standards update

Written by Rowan Williamson
Published date 13 June 2019

Library Services are always seeking ways to meet your requirements.  We use the Customer Service standards to help measure the quality of our library services.

The standards measure key areas we think you have expectations of library service quality.

This is part of our commitment to retaining our Customer Service Excellence standard.

This term we met or almost met (within 5 %) nine out of ten of our standards.

See more information on how we are planning to improve our performance at https://arts.ac.libguides.com/standards

For more information or to feedback on our standards, contact us tellus@arts.ac.uk