US Direct Loan Consumer Information
The US government requires institutions which offer federal student loans to disclose the following consumer information. If you require any further information about the content, please contact UAL's Student Funding Service.
For information about US loans please visit our US Student Loans pages.
Accreditation and licensure
The Quality Assurance Agency (QAA) has judged that University of the Arts London's quality and standards meet UK expectations.
Academic programme information
For information about current degree programmes and other educational and training programmes available at the University, please see Study at UAL pages.
Living in London
Before joining the loan program, students are encouraged to read Living in London for international students.
Cost of Attendance
For information about the Cost of Attendance, including tuition fees, books and supplies, room and board, transportation costs, and any other additional costs, please see UAL Course pages and the Cost of Attendance pages.
As well as US Direct Loans program, students may also be eligible for other sources of funding, such as scholarships on the UAL Scholarship Search page.
Students who reside in UAL accommodation should take note of the Accommodation Services Code of Conduct.
The University’s Equal Opportunities Policy embodies its vision to integrate equality and diversity into all areas of the institution’s ethos, policy and practice.
Promoting diversity, individuality and innovation are at the heart of what we do here at University of the Arts London. For more information visit Student Diversity page.
Support and facilities for students
Library Services provides outstanding print and online collections in arts, design and communication, study spaces for independent and group learning, and staff who are happy to help you make the most of these resources. Visit the UAL Library pages.
Satisfactory Academic Progress
To continue receiving loans both throughout the year and each successive year, students must demonstrate Satisfactory Academic Progress (SAP). View UAL Satisfactory Academic Progress (PDF 50KB).
Default Management Plan
The University is required to provide students with information about how to form a Default Management Plan and how best to avoid having repayment issues post-graduation.
Withdrawal, refunds and Return to Title IV Policy
Requirements for the return of Title IV funds are published in UAL's Return to Title IV (R2T4) Policy.
Drug and alcohol abuse prevention program
Policies and penalties associated with drug-related offences are outlined in the UAL policies on drug and alcohol abuse pages.
The US Department of Education provides information on the penalties associated with drug related offences under the US Higher Education Act. Should you lose eligibility for your US student loan as a result of these penalties, we will provide you with a written notice which notifies you of your loss of eligibility and advises you of the ways in which to regain eligibility.
Student Right-to-Know Act
The information including graduation information, employment information and student satisfaction information can be found on each course profile page on our Courses A-Z page. Where possible, the University of the Arts London also publishes information for each of its courses on UAL’s profile on UNISTATS.
Safeguarding customer information
Students are encouraged to read the Student Safety Policy; for information on how to stay safe, including fire and electrical safety, refer to Accommodation Services Code of Conduct. UAL also has a policy for the Safeguarding of Children, Young People and Vulnerable Adults.
Privacy of students records
Should you have a complaint about the processing of your US loan, you have the right to file complaints with the US Department of Education, although it would be preferable that you contact us first so that we can try to resolve the problem for you.
Students should refer to Student Regulations pages for further information.
FERPA (Family Education Rights and Privacy Act)
The University’s policies on Freedom of Information and Academic Misconduct and Plagiarism should be referred to by students wanting more information on this topic.
Students should refer to the UAL Assessment Regulations for the information on how their programmes are assessed.
Information about any required and recommended textbooks for your course will be provided to you by your department. Should you require specific information about textbooks, please contact the relevant academic department for advice. You are not required to buy books from a specific bookshop.
Prior to the first disbursement, first-time borrowers (other than for Parent PLUS loans) will be provided with comprehensive information on the terms and conditions of the loan and of the borrower’s responsibilities through entrance counselling. All UAL loan applicants are required to complete the entrance counselling via StudentLoans.gov before a loan can be approved.
The University will provide exit counselling to borrowers (other than for Parent PLUS loans) shortly before the student borrower ceases at least half-time study in the University. Students will be asked to complete exit counselling via StudentLoans.gov. Any student who fails to complete exit counselling via StudentLoans.gov will be emailed a copy of the exit counselling guide, produced by the US Department of Education.
Code of conduct for educational loans
In order to prohibit a conflict of interest with the responsibilities of an agent with respect to private education loans, staff at the University with responsibility for Federal and Private Education Loans from the United States are prohibited from the following:
- Revenue sharing arrangements with any lender
- Receiving gifts from a lender, guarantor or loan servicer
- Contracting arrangements providing financial benefit from any lender or affiliate of a lender
- Directing borrowers to particular lenders or refusing or delaying loan certifications
- Offers of funds for private loans
- Call centre or financial aid office staffing assistance
- Advisory board compensation
Preferred lenders list
The University, will in most cases, via the Student Funding Service, work with whichever private lender a prospective borrower decides to use. Prospective borrowers should be aware that the majority of private lenders choose not to offer loans to students studying outside the USA. This is why the only loans we list as being accessible on our US loan pages are Federal Direct Stafford and PLUS loans or the private Sallie Mae loans.
UAL does not have an 'intercollegiate athletic programme' as defined by the US Department of Education and does not offer any athletics-related funding or Scholarships.
Missing student notification policy
For advice on what to do in the event that you believe a fellow student is missing, please refer to our Missing Student Notification Policy.
For all information relating to Health and vaccinations, see UAL Health Advice service page.
Gainful employment disclosures
Gainful Employment refers to the provision of specific information about our eligible non-degree programmes as listed below: