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Information for Non-Medical Help Providers

This information is for DSA Non-Medical Help Providers who are supporting UAL students.

The UAL Disability Service requests that Non-Medical Help Providers:

Concerns about students

If you are concerned about a student please contact the Disability Service as soon as possible. You will be directed to an appropriate member of the team who will follow up with the student and other student support services where relevant (in line with the Disability Service Confidentiality Policy).

Please refer to the UAL Counselling & Health Service webpages for information about duty and drop-in sessions, as well as helplines and emergency support.

Missed sessions and short notice cancellations

Student Finance England (DSA) funds two missed sessions per term. This is a session the student doesn’t attend, or cancels with less than 24 hours’ notice.

Please inform the referring Disability Adviser every time a student misses a session or cancels at short notice.

Our Missed Sessions and Short Notice Cancellations (PDF 201KB) guidance includes further information and outlines the circumstances in which the UAL Disability Service will fund missed sessions.

Feedback requests

Please submit feedback requests to the UAL Support Work Coordinator.