First aid and incident reporting

Find out who our first aiders are and how to report an incident.

Contact a first aider

If you need a first aider please call or visit the front desk of your site or call the number displayed on signage around the building.

If you need an ambulance call 5-999 from any internal phone or 999 from a mobile and provide your location. Make sure that you inform the front desk that a serious injury has occurred and an ambulance is on its way.

For mental health support please contact the Student Mental Health Advice Service at studenthealth@arts.ac.uk or call 020 7514 6251. Find further details on student mental health support.

Reporting accidents and incidents

Please report all accidents or incidents that happen at UAL or as a result of UAL activity. Please report all accidents and incidents no matter how trivial they may seem at the time.

Please report all accidents resulting in injury or ill health or incidents involving near-misses that might have resulted in injury or ill health – including:

• an accident or incident on any UAL site
• an accident or incident that happens off site but is caused by a university activity. For example, an accident or incident at an exhibition off site that is being run by the university, or in partnership with a third party organisation.
• an accident or incident involving a student during a field trip or while on work experience, including overseas.

How to report:

The University uses an online system, called EcoOnline, for accident and incident reporting. To complete a quick report, click on 1 of the links below, depending on the location involved.

If you are having any issues making a report through the system, please email HealthAndSafety@arts.ac.uk.

Make a report:

Academic sites:

• Camberwell: Peckham Road / Wilson Road
• Chelsea: Millbank
• Wimbledon: Merton Hall Road
• Central Saint Martins: Archway Main / Archway Annexe / King’s Cross
• London College of Communication: Elephant & Castle
• London College of Fashion: East Bank
• School of Pre-degree Studies: Lime Grove
• Creative Computing Institute: Greencoat Building / Eagle Wharf
• University services: High Holborn

Other sites where UAL has a presence:

• Poplar Works

Accommodation sites:

• Archwood House
• Chapter Lewisham
• Emily Bowes Court
• Furzedown Student Village
• Gardens House
• Glassyard Building
• Highline Building
• Portland House
• Sketch House
• Stratford One
• The Costume Store
• Wigram House
• Will Wyatt Court
• Your Tribe

Off-site locations:

• Home address
• UK
• International

First aid kits

There are first aid kits on every site. Their locations will vary, some are kept by first aiders and others will be located in specific areas.

Estates replenish first aid kits. Please email estateshelpdesk@arts.ac.uk if you need replacement items.

There is no legal requirement for the contents of a first aid kit but it should be suitable for your area.

Automated External Defibrillators (AEDs)

A defibrillator is a device that gives a high energy shock to the heart of someone who is in cardiac arrest, increasing their chance of survival.

Many UAL sites have a defibrillator. This simple piece of equipment is easy to use and, although first aiders have been trained to use them, they don’t require training to use. If someone has a cardiac arrest, a defibrillator can help restart their heart while you’re waiting for the emergency services to arrive.

See below for details of where to find a defibrillator at UAL:

First aid waste

Small amounts of first aid waste, such as plasters, can be disposed of in the normal waste bins.

Larger amounts of first aid waste can be disposed of in the sanitary bins provided in the female and accessible toilets.

Paramedics may be willing to remove contaminated waste but they are not obliged to do so.