Find out about the free, one-to-one, confidential counselling available to all students at UAL and how to make an appointment.
- Mental health concerns
- Gender, sexuality and identity
After you complete the online form, an administrator will email to acknowledge that we have received your form. They will contact you again when an appointment is available. They will usually contact you by telephone, but may also email you.
All counselling appointments are 50 minutes in duration. Please make sure that you attend any appointment that you are offered. If you miss an agreed appointment, you may have to return to the waiting list. Missed appointments increase the time students have to wait for an appointment.
Meeting a counsellor
At the first appointment, you can tell the counsellor about what is concerning you and what help you are looking for. The counsellor may ask some questions to find out more about your concerns, your academic status, your current situation, your past history and your wellbeing.
Counselling is a space where you can talk confidentially about your thoughts, feelings, experiences and history. Your counsellor will work with you to look at your concerns. They may help you to make connections or recognise patterns in your history. They will support you in finding your own strategies , but counsellors cannot give advice or tell you what to do.
You and the counsellor will decide together whether any further appointments would be useful, and what those meetings should be focused on, as well as how often to meet. You may also discuss other types of support and consider if it would be more appropriate to be seen by another colleague from the Counselling, Health Advice and Chaplaincy Service, or elsewhere in the University, or to seek support from an external service.
The counsellors are professionally qualified and operate to the BACP Ethical Framework for good practice, produced by the British Association for Counselling and Psychotherapy
Missing an appointment
You should inform your counsellor as soon as possible if you are not able to attend an appointment by emailing them directly.
If you miss or cancel an appointment it will count as one of your agreed sessions and will not be replaced.
Preparing for your appointment
You do not have to do any specific preparation before your appointment. However you may find it helpful to consider the following questions:
- What concern or problem do you want to address in counselling?
- What are you hoping to get from your appointment?
- What would you like to talk about with your counsellor?
- Do you feel ready and able to talk about potentially sensitive material?
Please make sure you are on time for your appointment, so that you can make the most of the time available.
If your appointment is online, please make sure that you are logged into MS Teams using your UAL email address in advance.
Please treat your appointment in the same way that you would treat any formal meeting or appointment.