We recognise that in order to help you fulfil your creative and professional potential, it is important that we make clear what you can expect from University of the Arts London. Equally, it is important that you are aware of your responsibilities as a student.
By meeting the responsibilities of studentship it is anticipated that you will become more resourceful, independent and, ultimately, a more successful student. In this way you will gain the most from your period of study at the University.
Duty of care
The University has a Duty of Care - that is, an obligation to look out for all members of its community. Students, staff and visitors have rights and responsibilities, most of which are set out in the Student Regulations.
We are committed to providing comprehensive and professional support to our students. Our aim is to have uniformly excellent provision that meets the particular needs of our students, built upon:
- Standardised policy and best practice for student enquiry, admission and enrolment
- Uniformly excellent on-course support arrangements
- Support for employability and enterprise delivered across the curricula and through central services.
You can expect us to:
- Publish helpful and accurate information about our academic and other activities, procedures and regulations, taking steps to ensure that such information is in accessible formats and where it is possible to do so
- Operate a fair and efficient admissions system
- Provide an appropriate teaching, learning and research environment
- Provide student support services
- Provide careers information and guidance on employability and enterprise
- Provide library and learning resources
- Offer opportunities to be represented in policy-making procedures and to be involved in quality assurance mechanisms and arrangements
- Provide fair, transparent and efficient procedures for dealing with complaints, appeals and disciplinary matters
- Provide opportunities for open dialogue and feedback
Student responsibilities – studentship
To ensure a successful and enjoyable experience of admission and induction by:
- Providing honest, complete and accurate information within application forms
- Attending interviews and pre-enrolment visits as requested or making alternative arrangements
- Providing the College with relevant information of any learning support or disability need you have before accepting a place on the course
- Attending induction or welcome events provided by the College or the University.
To ensure that you can fully access all learning opportunities by:
- Complying with the University’s Rules and Regulations for Students (as published in the Student Regulations, paying particular attention, in terms of studentship, to the Student Liabilities section in Part 9)
- Behaving with care and consideration, and leaving facilities in good order for other students and staff
- Attending teaching sessions regularly and punctually, contributing actively to learning activities and planning work around deadlines
- Booking access to facilities and learning resources with work schedules in mind.
To ensure that you can fully use all learner support resources and services by:
- Taking responsibility for identifying relevant course information in handbooks and other documents
- Being active in seeking information provided through notice boards and pigeonholes, Moodle, School or studio meetings, emails, websites; providing accurate and up-to-date email, telephone and address contact details
- Alerting the Course Leader and/or personal tutor if problems arise
- Supporting and communicating with the Course Representative
- Maintaining contact with your named tutor and keeping appointments with that tutor as requested or making alternative arrangements
- Keeping appointments for tutorials, guidance, counselling, careers or other interviews
- Familiarising yourself with Student Services and Information Services, as well as other general or specific student support services, including study and language support
- Taking up the opportunities provided to be represented in our policy-making procedures and involving yourself in quality assurance arrangements
- Completing, within the requested timescale, any course evaluation or other kind of student survey.
A student has the following rights:
- To be informed about the requirements of their programme of study, including attendance and course work
- To be informed about the nature and methods of their assessment as set out in the regulations for the course on which they are registered
- To be provided with teaching and tutorial guidance in preparation for assessment in accordance with the course regulations
- To be assessed in accordance with the course regulations
- To be consulted (but not necessarily individually) on any proposed changes to progression and assessment regulations that will relate to students currently on the course
- To be able to request a review of a decision of a Board of Examiners and, provided that the request is made in accordance with the recognised appeal procedures and within the time limits set, to have that request formally considered in accordance with the appeal procedures
- To be able to seek action through the Course or Programme Committee to redress any failure, without valid cause, by University of the Arts London to provide the teaching appropriate for preparation for the specified assessments, or to be provided with reasonable alternative arrangements.
A student has the following responsibilities:
- To attend the taught elements of the course on which they are registered unless sickness or other valid circumstances apply
- To attend examinations and submit work for assessment in accordance with the regulations without cheating or otherwise seeking to gain unfair advantage
- To provide a Board of Examiners, via the extenuating circumstances procedures in advance of the meeting, with any relevant information on personal circumstances that may have affected performance
- To bring to the notice of the Course Leader and/or the Course or Programme Committee any persistent failure to provide appropriate teaching.
This is an important responsibility. Alleged or perceived deficiencies in the teaching provided do not constitute grounds for appeal against a decision of a Board of Examiners. There are many channels for dealing with such matters, depending on the nature of the problem. These include:
- Consultation with personal or year tutors, Course Leaders and Deans
- Student representation on Course or Programme Committees and School Boards of Study and, in serious cases, action through the Student Complaints Procedure.
- The Student's Union – Advice, guidance and support on procedures