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MyUAL app troubleshooting - timetables

MyUAL app
MyUAL app
Written by
Internal Communications
Published date
10 December 2020

Is your timetable not syncing up to the latest information on the MyUAL app? Follow our troubleshooting steps below to resolve this issue.

Sign out and sign in again to MyUAL

Signing out and back in to the app resolves this problem in most instances. It occurs because the app does not routinely log users out and if you have changed your UAL password and do not sign out of the app, when you next click on the timetable tile it attempts to retrieve their data from CelCat using the old password and it fails.

If this doesn't work - continue onto the following steps.

Uninstall and reinstall the app

This forcibly removes any cached timetable data in the app. The Android version of the app is particularly affected by this and once the new version is available on Google Play this should happen less.

Access MyUAL app using a web browser

Access the web version of the app from your device or computer. Using the web based version of the app removes any device or app issues.

Access the timetable on a browser

Open your timetable on a web browser to check it is correct.

If all of the above does not work...

Contact UAL's IT Service on +44 (0)20 7514 9898 or raise a ticket on MySupport.