Service Design and Innovation Intensive Short Course

Course description

This course will explore service design as a human centred problem solving process. It will consider the importance of staff, users and everyone that has a relationship with a service. Through a dynamic mix of short talks and guided hands-on teamwork including a range of invaluable tools for problem solving, customer research and business development, you will understand the theory and application of service design. You will be guided through a tried and tested design process in teams to respond to a live brief and develop a potential product/service. Working will be intense and collaborative, and overall rewarding.

Outcomes
By the end of this course you should be able to:

• Understand the principles of designing thinking, and practical tools to take away
• Solve business problems and make better decisions through creative thinking
• Describe and pitch your ideas to internal and external stakeholders
• Find and use a range of techniques for innovation thinking, to address business and operational challenges in your own organisation
• Instigate real service innovation projects in your organisation

Level
Intermediate. If you are in a role with innovation, strategy, design or customer service as part of your remit you will gain valuable skills and knowledge you can apply directly to your work. Delegates in the past have included mechanical engineers, students and UX designers, they come from a range of public and corporate organisations.

Clear, easy to understand lessons:

• Our tutors will explain things in easy to understand, accessible English. If they need to use any special terminology they will make sure they explain what they mean.
• New methods will be shown to students through live demonstrations, in a way thats crystal clear and easy to understand.
• Experience life on campus
• Network and share ideas with students from across the globe
• Access the technology and materials relevant to your discipline
• Shop in our college shops for any materials you might need
• Ask questions of your tutor in real time
• Receive feedback and critique on your assignments
• Experience the many sights of London on your down time

A certificate of completion:

• You've put the work in so we want to make sure you have something to show for it!
• As long as you attend a minimum of 80% of your classes, we will provide you with a certificate of attendance.
• We always recommend you attend all of the classes so that you get the most out of the experience!
• Certificates are great to compliment your cv.