Timetable help and support
We've put together some guidance to help you use your timetable tools: Online timetable, PDF timetables and iCal.
How do I know which room my class is in?
To search for a room use the first 2 letters of the College site.
Why does my timetable show "Global Event"?
Global Events represents UAL closure dates, such as Bank Holidays, Christmas Day, Boxing Day, etc.
I'm waiting to find out if I'll be progressing to the next year of my course, can I still see my timetable?
If you are awaiting confirmation on whether you will be progressing to the next year of your course you will be able to see the coming year’s timetable, although please be aware that this may be subject to change depending on the outcome of your exam board.
My timetable is blank or showing incorrect information
This could be because:
- You've changed your degree programme
- You've not been allocated to smaller group teaching activities i.e. seminars, workshops and so on.
- You registered late
- You may be viewing the wrong teaching week (e.g. Easter break)
I opted-in to SMS notifications but haven't received the verification code
If you haven't received your verification code within 24 hours of opting-in, please:
- Make sure that you've selected 'SMS' for notifications
- Check that the mobile number you entered is correct
- Request another code
If you're still having problems getting your code please contact: email@example.com
Will I be charged to use the service or to receive SMS notifications?
There is no charge to opt-in to the service and there should be no charge to receive SMS notifications within the UK, however, please refer to your mobile network provider's charges and your mobile contract agreement to make sure these terms and conditions apply.
How can I subscribe to iCal?
Subscribe to iCal with your UAL email address. You'll be sent your personal iCal link and instructions on how to use it on your device.
What do I do with my iCal link?
There are a few ways you can view your timetable, using this link:
- Log into Outlook (using UAL credentials)
- Copy your personalised iCal link
- Go to Calendar, right click on My Calendar and select Add Calendar.
- Select 'Calendar from the Internet'
- Paste your link into the 'Calendar URL' field
- Press OK
- A calendar will appear under the list of My Calendars called 'Schedule'. This is your UAL timetable
First you'll need to add your UAL mailbox to your device and then use the iCal link to subscribe to your timetable.
Google Calendar/Android devices
You'll need to set up a google email account if you don't have one and then use the iCal link to subscribe to your timetable. It may take 24 to 48 hours for changes in your timetable to be reflected in your Google Calendar.
My iCal link is not working or was working and has now stopped
This could be due to a few things:
- Name change – which a new email address can be created. Please check if you have had a new email address from IT
- Changed degree programme address which means you'll need to sign up for a new iCal link.
Why is my timetable showing a lecture at 5am?
If you see any events scheduled between 11pm and 7am, make sure that your device is set to the correct time zone for London.
My timetable's been changed but it’s not showing on my Android device or Google Calendar?
Any changes made to the timetables will show immediately on your Online Timetable. We can't control how often your other systems, such as Google Calendar or Outlook Web App, are refreshed, so this may take a bit more time.
I'm getting failure notifications or error messages on my mobile device
This may be because you are out of the UAL network when there's a scheduled refresh. If they don't go away when you're back in range: replace your iCal link with a new one by entering your address again.
Why is there nothing showing in my timetable after 6 months?
Our system only shows you 20 days into the past and 180 days into the future from the current date.
My username or password doesn't work
The password provided for your first login to the university email is only temporary. Please change your password before trying to log in.
You can also change it if you've forgotten your password
If you still can't login, please contact the IT Service Desk: firstname.lastname@example.org or +44 (0)20 7514 9898.
What are contact hours and their colours?
We've added colours to represent your contact hours like lectures, seminars, workshops or assessments.
Looked through our guide but still not sure about something? Get in touch:
CCW (Camberwell, Chelsea, Wimbledon) - email@example.com
Central Saint Martins - firstname.lastname@example.org
London College of Communication - email@example.com
London College of Fashion - firstname.lastname@example.org