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Disability and dyslexia: what to expect

The Disability Service helps arrange reasonable adjustments, support, and funding for your studies. If you are disabled or have a Specific Learning Difference, such as dyslexia, please get in touch.

Support can include:

  • confidential advice by phone, email, drop-ins and appointments
  • assessments of students’ access and support needs
  • help to access disability related funding
  • help to access equipment and assistive technology
  • arranging support, for example, Specialist 1:1 Study Skills Tuition and Specialist Mentoring
  • screenings and assessments for Specific Learning Differences.

Disability support at University is provided in a different way than in schools. You might also find the language and terminology different.  The National Association of Disability Practitioners (NADP) have created this School vs University  glossary and explainer to help.

How it works

Each student has a named Disability Adviser. The Disability Adviser can support you before and during your course.

Please contact so we can put you in touch with your Disability Adviser.

Once you have provided disability evidence, you will be offered an appointment with the Disability Adviser for your course. Your Disability Adviser will contact you to arrange an appointment within 3 working days of receiving suitable disability evidence.

Your first appointment

The first appointment with your Disability Adviser usually involves:

  • Identifying any barriers to your studies
  • Agreeing the adjustments and support needed to remove these barriers
  • Creating an Individual Support Agreement (ISA) (PDF 565KB). An ISA sets out the adjustments you need for your studies. For example, this could include additional time for assignments. You and your Disability Adviser will agree who the ISA will be shared with
  • Identifying funding you are eligible for, such as Disabled Students Allowances (DSAs)
  • Identifying equipment, assistive software and support for your studies
  • Signposting to useful facilities and support

Your Disability Adviser will ask you to provide disability evidence. However, the Disability Adviser won’t focus on your diagnosis. The conversation will focus on the practical steps to remove disabling obstacles.

Conversations with your Disability Adviser are confidential to the Disability Service. We only share information with your tutors or other departments with your permission. However, there are exceptions (Disability Service Confidentiality Guide PDF 1.74KB) if you are at risk of harm.

Adjusted Assessment

Some disabled students may need additional time to complete assignments, or need to complete them in a different way. UAL has a formal process for arranging additional time or alternative assessment methods. This is called ‘adjusted assessment’.

Your Disability Adviser will help identify whether you need an adjusted assessment. The information is then included in your Individual Support Agreement (ISA).

The term 'adjusted assessment' replaces 'accommodated assessment' from the 2020-21 academic year.

Read our Adjusted Assessment Guide for Students 2020-21 (PDF 565KB).

Requesting additional time (current students)

  • If you have an ISA it will explain how to request additional time. Please read the 'Adjusted (or Accommodated) Assessment’ section of your ISA. You will usually need to contact your course tutor two weeks before the general deadline.
  • If you don’t know if you have an ISA, please contact
  • Make sure you know when your adjusted assessment deadline is. This may be published in your unit handbook. If not, ask your course team to confirm it.

Feedback from students

Students said their Disability Adviser was

"Proactive and helpful"

"Patient and accommodating"

"Helpful, kind and patient"


+44 (0)20 7514 6156

Please provide:

  1. Your name.
  2. Student ID number (if known).
  3. Course you are studying or interested in
  4. The nature of your query

Information is treated confidentially. It will not be shared outside the Disability Service without consent. For exceptions, please see the Disability Service Confidentiality Guide (PDF 1.74KB).

For full access and route guides to all our sites visit AccessAble

Find out more about library support for disabled and dyslexic students.

Find out more about Assistive Technology that can help with your studies.