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LCC Technical Resources teams now online – FAQs, top tips, links and contacts

View of Macs in the digital space
View of Macs in the digital space
Lewis Bush,
Written by
Internal Communications Published date
26 April 2020

As a result of the coronavirus, LCC’s Technical Resources teams are now online.

Despite this, you can still access a range of support from the technical teams.

Support includes 1:1 advice about techniques and processes, live sessions or workshops, links to useful online resources developed by LCC technicians, and links to external resources such as videos, blogs and material suppliers.

You can access LCC-wide technical areas on a new Moodle site 'Access Technical Resources Online’.

Here you can find sections for each technical department, as well contact details, online workshops, 1:1 support sessions, resources and links to help you stay creative and learn from home.

Course-specific technical support can be found in your Programme Moodle sites.

Visit Technical Resources on Moodle. If you are having trouble accessing the site, please email thedigitalspace@lcc.arts.ac.uk.

We have also created a list of top tips, frequently asked questions, links and contact details:

Top tips

Just like in our physical workshops, there are some best practices we can try to implement to make your learning as effective as possible, including:

1. Get in touch as soon as you have an idea.

Just like at College, getting in touch with technicians at an early stage in your project will help you develop your work in a way that works for you.

We can recommend processes, materials, and resources to get you on your way.

2. Ask lots of questions.

Prepare as many questions as you can in advance. A live chat session is not the same as spending a whole day in a workshop, so you'll need to take advantage of that time.

Draw a plan, make a list, think about your beginning, middle and end. We can always arrange a follow up session, if more questions pop up later.

3. Be kind to yourself, be kind to others.

You are learning to learn online. We are learning to teach online. At first, it may feel slightly awkward, may be clunky, and some of you (or even some of us) may even be a bit shy.

If something does not work the first time, let's try again, just like we would if we were in our workshops.

FAQs

What kind of technical learning support can I access?

Just as there are many different workshops at LCC, there are many different kinds of support that we can provide at this time, including:

  • 1:1 advice about specific techniques and processes
  • Live sessions or workshops
  • Online resources developed by technicians
  • Links to external resources such as videos, blogs, online magazines, suppliers and stockists

Different technical workshops will provide different kinds of support, just as you would expect if you were at College. If there is something we haven't thought about, let us know!

What platforms can I use to work and communicate with technical staff?

We recommend using the platforms that are supported by UAL in the first instance. This includes Moodle, Blackboard Collaborate, and Microsoft Teams.

What should I do if I have accessibility requirements?

If you have certain accessibility requirements, please let us know so that we can modify our teaching to best suit your needs. Tell us how we can help you learn. This can include:

  • if you would like to receive information by text only
  • if you would like to record the session
  • if you would like to receive information step-by-step
  • if you have unreliable internet access, or limited access to devices

What are the online ‘opening hours’ for LCC technical resources?

In general, most technical areas will be able to offer real-time support Monday to Friday, from 10am to 4pm BST.

If you need to reach us at a specific time, make sure you contact us in advance and we can set up a time that works for you.

Just like in the workshop, let us know about any access requirements you have, so we can prepare for you.

We may respond to emails or enquiries outside of those hours, but you are unlikely to receive a response on weekends.

How do I get in touch with you?

There are lots of ways to get in touch. You can:

  • Email the departmental email address for each area. Multiple technicians have access to these emails, so you'll get a response quickly. e.g. thedigitalspace@lcc.arts.ac.uk.
  • Email technical.enquiries@lcc.arts.ac.uk if you cannot find the departmental email address
  • Find us on Moodle
  • Visit our websites and online resources, some of which will have forums for students to ask questions

Moodle technical support sites

College-wide support:

Access Technical Resources Online. This includes support for:

  • 3D Workshop
  • Creative Technology Lab
  • Design Photography
  • Print & Finishing
  • Printmaking, Book Arts & Letterpress
  • The Digital Space
  • AV & Live Events

Course-aligned Moodle support sites:

LCC Technical Resources departmental contact addresses