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Service standards

Our values

  • Putting students’ needs at the heart of everything we do.
  • Committing to Equality, Diversity, Inclusion and Accessibility in all our interactions and practices.
  • Treating everyone with respect, kindness and compassion.
  • Developing through professional enquiry, critical reflection, and continuous improvement​.
  • Collaborating to achieve our full potential.

Service standards

We will maintain our advertised opening hours for all our libraries 100% of the time.

Our Library Search service will be available 24/7 100% of the time (except for periods of advertised downtime/maintenance).

90% of all returned material will be re-shelved within 24 hours.

We will acknowledge and respond to all forms of written enquiries and feedback within 24 hours.

95% of students attending a Library Services skills session will agree or strongly agree that they have found the session ‘useful’.

80% satisfaction rate in our student survey scores.

See how we are perform

Library Services feedback

Find out how to Contact Library Services

We have been accredited with Customer Service Excellence.