- Putting students’ needs at the heart of everything we do.
- Committing to Equality, Diversity, Inclusion and Accessibility in all our interactions and practices.
- Treating everyone with respect, kindness and compassion.
- Developing through professional enquiry, critical reflection, and continuous improvement.
- Collaborating to achieve our full potential.
We will maintain our advertised opening hours for all our libraries 100% of the time.
Our Library Search service will be available 24/7 100% of the time (except for periods of advertised downtime/maintenance).
90% of all returned material will be re-shelved within 24 hours.
We will acknowledge and respond to all forms of written enquiries and feedback within 24 hours.
95% of students attending a Library Services skills session will agree or strongly agree that they have found the session ‘useful’.
80% satisfaction rate in our student survey scores.
Library Services feedback
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We have been accredited with Customer Service Excellence.