Complaints and Concerns
These documents reflect the requirements of our Complaints and Concerns policy and have been written to inform all UAL Approved Centres who offer UAL qualifications and students studying UAL qualifications about the requirements of submitting a Complaint or Concern.
Complaints and Concerns policy (PDF 175KB)
Complaints and Concerns form (Word 54KB)
Appeals
The Grade Appeal policy has been written to inform our learners and UAL Approved Centres who are undertaking or delivering UAL Awarding Body (we, us, our, etc.) qualifications, of the requirements to submit a grade appeal application. This includes what constitutes a grade appeal, the process to be followed and its associated timelines.
The Policy ensures that all UAL Approved Centres and learners are given the opportunity to have access to a fair and effective system for handling grade appeals.
Please note the deadlines for submitting a Stage 2 grade appeal following the Applied General Resit is:
Externally assessed qualifications (i.e. UAL Level 3 Applied General Diploma in Art and Design) – 10 January 2024
UAL Grade Appeal Application Form 2022-23
Please email gradeappeals.awarding@arts.ac.uk if you have any queries.
Grade Appeals Policy 2022/23 (PDF 942KB).
Reasonable Adjustments
Internally Assessed UAL qualifications
For Reasonable Adjustments requests relating to qualifications that are internally assessed and externally moderated, UAL Approved Centres do not need to apply directly to UAL before deciding upon and applying Reasonable Adjustments. Centres must monitor and record Reasonable Adjustments applied for a candidate internally.
Externally Assessed UAL qualifications
For qualifications that are externally assessed and moderated, centres must apply directly to us before applying Reasonable Adjustments. The deadline for applying for reasonable adjustments for externally assessed qualifications are:
- 15 Jan 2024 - Reasonable Adjustment application deadline for modified papers
- 02 Feb 2024 - Reasonable Adjustment application deadline for all other arrangements
The application process for reasonable adjustments 2023-2024 is now closed. For queries related to reasonable adjustments, please contact qaesupport.awarding@arts.ac.uk
Special Consideration
The Special Consideration policy has been written to inform UAL Approved Centres who offer UAL Awarding Body qualifications about the requirements to submit a Special Consideration application, including what constitutes a Special Consideration, the process to be followed and its associated timelines. We have made changes to this policy to make things easier for you.
Internally Assessed UAL qualifications
You will no longer need to apply to UAL for Special Consideration for internally assessed qualifications. Centres are permitted to apply Special Consideration. This aligns the Special Consideration and Reasonable Adjustment processes.
To be considered for Special Consideration students must complete at least 25% of the assessment. Given the nature of our assessments, we expect centres will be able to mitigate any difficulty the student faces during the long assessment window. Extensions are not permitted after the UAL submission deadline.
You are required to keep evidence of the Special Consideration applied as this will be sampled at external moderation. To record your rationale for Special Consideration, please use the Special Consideration Confirmation form and include this as part of your student’s portfolio for moderation.
Externally Assessed UAL qualifications
As in previous years, centres are required to apply to UAL for Special Consideration for externally assessed qualifications. To be considered for Special Consideration students must complete at least 25% of the assessment. Extensions are not permitted after the submission deadline. Centres must apply to UAL for Special Consideration on behalf of students within 5 days of the submission deadline. Applications sent after this date may be rejected. You can apply for Special Consideration using this form.
If you require any support then please contact us at QAEsupport.awarding@arts.ac.uk or if urgent, call us on 020 7514 8881 and select option 2 then option 2.
Malpractice and Maladministration
The Malpractice and Maladministration policy has been written to inform UAL Approved Centres, learners, and any individual involved in any activity undertaken by UAL Awarding Body about the requirements surrounding Malpractice and Maladministration, and the importance of mitigating and preventing wrongdoing. The policy provides detail about what constitutes Malpractice and Maladministration, who can report suspected cases, the process to be followed, including how suspected cases can be reported, how investigations are undertaken and their associated timelines.
UAL Approved Centres must read this policy carefully to ensure they are aware of their responsibilities to identify, minimise and manage cases of suspected or actual malpractice or maladministration.
Any suspected incidents must be reported to quality.awarding@arts.ac.uk
- Malpractice and Maladministration Policy (PDF 467KB)
- UAL Approved Centre Guidance: Identifying potential or actual malpractice and maladministration (PDF 569KB)
- Investigations procedure for UAL Approved Centres (PDF 758KB)
Exemption
These documents reflect the requirements of our Exemption Policy and Process and have been written to inform all centres that offer UAL qualifications about the requirements to ensure accurate information is presented before making an application.
Please read the policy and process carefully before completing and sending the application with the required documentation by the published deadline to: exemptions.awarding@arts.ac.uk
Recognition of Prior Learning
These documents reflect the requirements of our Recognition of Prior Learning policy and process and have been written to inform all centres that offer UAL qualifications about the requirements to ensure accurate information is presented before making an application.
Please read the policy and process carefully before completing and sending the record of the interview and assessment with any required documentation by the published deadline to: exemptions.awarding@arts.ac.uk
- Recognition of Prior Learning Policy and Process (PDF 302KB)
- Record of Assessment and Interview for Recognition of Prior Learning Form (XLSX 23KB)
Sanctions Policy
Conflicts of Interest
The Conflicts of Interest policy has been written to inform UAL Awarding Body staff, UAL Approved Centres, learners, and any individual involved in any activity undertaken by UAL Awarding Body about the requirements surrounding Conflicts of Interest, and the importance of identifying, declaring and managing potential or actual conflicts. The policy and centre guidance provide detail of what constitutes a conflict, when to declare, the process to be followed and the responsibilities of UAL Awarding Body and our approved centres.
UAL Approved Centres must read this policy carefully to ensure they are aware of their responsibilities to identify, declare, mitigate against and manage all potential or actual Conflicts of Interest.
- Conflict of interest Policy (PDF 590KB)
- UAL Approved Centre Guidance: Declaring Conflicts of Interest (PDF 451KB)
Approved Centre Conflicts of Interest declaration
Transparency Notice
UAL Awarding Body is committed to protecting your privacy and being transparent about how we process it.
At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe.
The Transparency Notice sometimes referred to as a ‘Privacy Notice’, sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected. If you have a query about the way in which we process your data, contact information is provided at the end of the Notice.
UAL Awarding Body Review of Marking Policy 2022-23
The Review of Marking policy has been written to inform our learners and UAL Approved Centres who are undertaking or delivering UAL Awarding Body Extended Project qualifications only, of the requirements to submit a request to their centre for a Review of Marking application. This includes what constitutes a Review of Marking, the process to be followed and its associated timelines.
The Policy ensures that all UAL Approved Centres and learners are given the opportunity to have access to a fair and effective system for handling a Review of Marking.
UAL Awarding Body Review of Moderation Policy 2022-23
The Review of Moderation policy has been written to inform our UAL Approved Centres who are undertaking or delivering UAL Awarding Body Extended Project qualifications only, of the requirements to submit a request to their centre for a Review of Moderation application. This includes what constitutes a Review of Moderation, the process to be followed and its associated timelines.
The Policy ensures that all UAL Approved Centres are given the opportunity to have access to a fair and effective system for handling a Review of Moderation. The Policy also indicates how an appeal can be requested, should a centre not be happy with the outcome of a Review of Moderation.
Deadline
All requests for a review of moderation must be submitted by the 16 September 2023.