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SITS accessibility statement

SITS (Strategic Information Technology Systems) is run by Student Systems and Records, University of the Arts London (UAL).This accessibility statement applies SITS. Other websites and browser based systems on the arts.ac.uk domain have their own accessibility statements.

We commit to ensuring that the browser based systems we use including this website are as accessible as possible. This means that you should be able to:

  • access the website regardless of the device and browser you are using
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software

We have also tried to make the website text as easy to understand as possible although we recognise we have more work to do on this.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of the system are not fully accessible:

  • Some headings are missing the relevant heading tags and are coded incorrectly. Some pages have duplicate headings.
  • Selecting a country dialling code may not be possible using only a keyboard.
  • Using the date picker to select your date of birth is not possible using a keyboard.
  • It may be difficult for some users to select a session or event.
  • Some links are not styled to look like a link and a small number of links don’t offer context.
  • In some cases colours don’t have sufficient colour contrast against the grey backgrounds used.
  • Error messages on forms will interrupt a screen reader whenever they appear and may provide a bad user experience for users of screen readers.
  • PDF documents are not fully accessible to screen reader software.

Feedback and contact information

If you need information on this website in an alternative, more accessible format please contact studentsystemssupport@arts.ac.uk.

Please include details of the content you need and the required format or the service you are trying to access. We will then work with the team who own the content or the service to get you what you need.

We aim to provide you with an initial response within two working days and will provide clear information about how we will deal with your request.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: studentsystemssupport@arts.ac.uk.

We aim to provide you with an initial response within two working days and will provide clear information about how we will deal with your enquiry or complaint . If you feel we have not answered your enquiry or complaint satisfactorily, please contact us again. We will escalate your enquiry or complaint to the Head of Student Systems and Records, Academic Registry.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

For information about contacting us by phone or to arrange a visit to our offices please visit the Contact us page.

More information about accessing our buildings is available from AccessAble.

Technical information about this website’s accessibility

UAL is committed to making its applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • The heading in the courses modal dialog is coded as a span. It should be coded as a h2 heading. This fails WCAG success criterion 1.3.1 Info and Relationships (Level A).
  • The session selectors use a custom drop down implementation that is missing certain required ARIA markup to make them fully accessible.
  • Selecting a country dialling code may not be possible using only a keyboard. The drop down menu can be opened and the arrow keys work to move through the items. However, the menu always seems to unexpectedly close again after a few presses of the arrow keys. This fails WCAG success criterion 2.1.1 Keyboard (Level A).
  • Error messages have been given role="alert". This makes them an assertive live region, meaning they will interrupt a screen reader whenever they appear. This fails WCAG success criterion 4.1.3. Status Messages (Level AA).
  • Some forms have a hidden h1 heading which duplicates the visible h2 heading (“Event Booking Form Questions”). This fails WCAG success criterion 1.3.1 Info and Relationships (Level A)
  • When the courses modal dialog opens, focus is currently placed in the search field. This may cause screen readers not to announce the presence of a dialogue box correctly. This fails WCAG success criterion 2.4.3 Focus Order (Level A).
  • The date picker to select a date of birth is not possible using a keyboard. Additionally, when editing an event booking, the date of birth field is first in the keyboard tab order because it has a tabindex attribute with a positive value. This fails WCAG success criterion 2.1.1 Keyboard (Level A).
  • The “My Enquiries” link has incorrect ARIA menu roles. this fails WCAG success criterion 4.1.2. Name, Role, Value (Level A.
  • The pink colour used for interactive elements doesn’t provide enough contrast against the grey backgrounds used in places. This fails WCAG success criterion 1.4.3 Contrast (Minimum) (Level AA).

What we’re doing to improve accessibility

We are working through all accessibility issues and making fixes to fully meet WCAG 2.1 AA. We expect this work to be complete by early 2021.

We are committed to ensuring that any new development will be tested for accessibility and we will review the accessibility of the system annually.

Preparation of this accessibility statement

This statement was prepared on 22nd September 2020.

This website was last tested July 2020. The test was carried out by a third party on behalf of UAL.

The pages and sections we tested were the registration pages and forms, my enquiries and my events.