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Essential coronavirus info
We can’t wait to welcome our new and returning students from 19 October 2020. Your safety is our first priority.

Provide feedback

UAL is committed to improving the study experience for disabled and dyslexic students. The Disability Service needs your feedback to help us do this.

Student survey

Students can feedback on their experience by completing the relevant anonymous survey:

Concerns and complaints:

Complaints will be handled in a professional and non-confrontational manner.

Concerns about the Disability Service can be directed to the Head of the Disability Service, Jenny Alsop ( or +44 (0)20 7514 6264).

Find out more about UAL's Complaints Policy. This includes information about:

  • who will listen to the complaint
  • the stages and time frames involved
  • and how to expect a response

Concerns about DSA funded support via the UAL Disability Service:

If you have a concern or complaint about DSA funded support via the UAL Disability Service, you may wish to contact:

  • Your DSA Needs Assessor for guidance on your options. Their contact details can be found on your DSA Needs Assessment Report.
  • DSA on to request a change of non-medical help provider.

Non-Medical Help providers:

If you are a Non-Medical Help provider and would like to provide or request feedback, please visit our webpage for NMH Providers supporting UAL students.