Support over the winter break
- Written byStudent Communications
- Published date 06 December 2024
Find out when and how you can get support from our student services teams and visit our libraries or canteens during the winter break.
Student Services
Student Services staff will be available during the holiday period, except during the University closure period: 25 December to 1 January.
This includes:
Need urgent support?
If you have a serious emergency over the holidays, call emergency services (999 in the UK) immediately, or visit our out of hours support page to find someone to speak with. If you're an international student, you may also want to get in touch with your embassy or consulate for help.
Togetherall
All UAL students have access to Togetherall, a free online mental health tool. You can access Togetherall 24/7 throughout the holidays:
- Speak to others in a one-to-one chat or a community group
- Take online self-help courses exploring anxiety, sleep, depression, problem solving, assertiveness and more
- Complete self-assessments to help you understand more about yourself and how you are feeling, set goals and track your progress
Is it the most wonderful time of the year? In this article, Togetherall recognises that "while the holiday season can represent joy, gratitude and togetherness, it can also be associated with family and financial pressure, loneliness, anxiety and tension”. Read the article to find out how to cope with complicated feelings during the holidays.
Library Services opening hours
Library services spaces and staff are available throughout the winter break, other than during university closure from 4pm on 24 December until 1 January.
Check our website for service hours between 8 December to 6 January.
Night opening at CSM returns on 15 January.
If you’ve got questions, Contact us on Ask.
Academic Support
Academic Support teams are available for online tutorials and drop-ins during the holidays, except during the university closure period of 25 Dec - 1 Jan. Check your College page on Academic Support Online for available tutorial dates for your course.
Remember, you can access online resources on Academic Support Online at any time.
Canteens closures
Canteen | Closure date | Re-opening date |
Wimbledon | 14 December | 13 January |
Lime Grove | 21 December | 5 January |
Camberwell (Peckham Rd) | 14 December | 13 January |
Camberwell (Wilson Rd) | 14 December | 13 January |
Chelsea | 14 December | 13 January |
LCC main canteen | 14 December | 13 January |
Typo Café | 25 December | 3 January |
CSM (Archway) | 21 December | 6 January |
CSM (KX) | 20 December | 13 January |
LCF East Bank | 20 December | 13 January |
Halls opening hours
UAL Halls are open 365 days a year, 24 hours a day, 7 days a week. This means, all students living in halls are welcome to stay over the festive period. If students have any questions or need to speak to someone, we recommend going down to reception, or contacting your team via the usual channels. All contact details can be found on Halls Life.
Accommodation Services
During the festive period, the main office will be closed from 25 December until 1 January, however the team will be providing a limited enquiry service via email. For students who are remaining in halls and need to speak with a member of staff please visit your reception.