Making a Student Complaint
UAL welcomes your feedback on all aspects of your time at University.
Most concerns can be resolved easily by talking to your tutors and other members of staff. You can also tell us about any issues you have at course committee meetings and other school or college meetings, or by talking to your course representative or the Students’ Union.
Sometimes it may not be possible to resolve your concern through these channels. The University’s Student Complaints Procedures set out what you need to do to make a complaint about your college or a UAL department. Your complaint will be taken seriously and dealt with fairly. Making a complaint will not affect any decisions made about your future academic progress, and does not affect your student rights.
Guidance for students
The following documents explain the different steps in the complaints procedures, and include contact details of people who can advise and guide you through the process:
- Complaints Guidance for Students (2018) PDF 227KB
- A Quick Guide to Student Complaints (2018) PDF 169 KB
University Complaints Procedures
Please make sure you read the University Complaints Procedures as these include important detail on the different stages of the process:
Raising a concern
If you have a concern that you would like to make the University or College aware of without submitting a Formal Complaint, you can contact your College Student Complaints and Appeals Officer and they will try to resolve your concern as soon as possible. Please make sure that you explain your concern clearly and confirm the resolution you are seeking:
Camberwell Chelsea Wimbledon: firstname.lastname@example.org
Central Saint Martins: email@example.com
London College of Communication: firstname.lastname@example.org
London College of Fashion: email@example.com
Where students are raising a concern about UAL accommodation, they should contact them directly in the first instance. Their e-mail address is: firstname.lastname@example.org
Submitting a Formal Complaint
If you would like to submit a Formal Complaint please complete the Student Complaint Form and email it to the relevant College address above:
Submitting a request for a Final Complaint Review
If you wish to request a Final Complaint Review please do so by writing a letter, which clearly explains your reasons for disagreeing with the outcome of the Formal Complaint investigation, and sending it to the University Complaints Unit.
University of the Arts London is committed to responding to all allegations of discrimination and cultural conflict in a sensitive manner. The University’s Resolutions service aims to provide a range of ways to access advice and guidance about discrimination and cultural conflict.
We encourage students to report incidents and concerns through the University’s Complaints procedure so that the University can investigate them appropriately. However, we also recognise that some students may be reluctant to make a formal complaint against a member of staff. Therefore, the University invites any student who feels they have experienced discrimination or cultural conflict to enquire about taking part in mediation.