Making a Student Complaint

UAL welcomes your feedback on all aspects of your time at University.

‌Most concerns can be resolved easily by talking to your tutors and other members of staff. You can also tell us about any issues you have at course committee meetings and other school or college meetings, or by talking to your course representative or the Students’ Union.

Sometimes it may not be possible to resolve your concern through these channels. The University’s Student Complaints Procedures set out what you need to do to make a complaint about your college or a UAL department. Your complaint will be taken seriously and dealt with fairly. Making a complaint will not affect any decisions made about your future academic progress, and does not affect your student rights.

Guidance for Students

The following documents explain the different steps in the complaints procedures, and include contact details of people who can advise and guide you through the process:

University Complaints Procedures

Please make sure you read the University Complaints Procedures as these include important detail on the different stages of the process:

Raising a Concern

If you have a concern that you would like to make the University or College aware of without submitting a Formal Complaint, you can contact your College Student Complaints and Appeals Officer and they will try to resolve your concern as soon as possible. Please make sure that you explain your concern clearly and confirm the resolution your are seeking:

Camberwell Chelsea Wimbledon: student.complaints@ccw.arts.ac.uk

Central Saint Martins: student.complaints@csm.arts.ac.uk

London College of Communication: student.complaints@lcc.arts.ac.uk

London College of Fashion: student.complaints@fashion.arts.ac.uk

Submitting a Formal Complaint

If you would like to submit a Formal Complaint please complete the Student Complaint Form and email it to the relevant College address above:

Student Complaint Form (Word 39KB)

Student Complaint Form (PDF 376KB)

Submitting a request for a Final Complaint Review

If you wish to request a Final Complaint Review please do so by writing a letter, which clearly explains your reasons for disagreeing with the outcome of the Formal Complaint investigation, and sending it to the University Complaints Unit.

Mediation

University of the Arts London is committed to responding to all allegations of discrimination and cultural conflict in a sensitive manner. The University’s Resolutions service aims to provide a range of ways to access advice and guidance about discrimination and cultural conflict. 

We encourage students to report incidents and concerns through the University’s Complaints procedure so that the University can investigate them appropriately. However, we also recognise that some students may be reluctant to make a formal complaint against a member of staff. Therefore, the University invites any student who feels they have experienced discrimination or cultural conflict to enquire about taking part in mediation.