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In this service prototyping course you will learn when, what for and how to use prototyping in your service design projects, as an iterative approach to service development. Throughout the week, you will be exposed to key questions and perspectives around prototyping, such as fidelity, validity or the role and the voice of participants. Each day you will practice a new set of prototyping and testing techniques in small teams. But most importantly, you will apply them to a practical assignment that will allow you to learn by doing.
Who should take this course?
Service design practitioners who want to discover more about service prototyping beyond digital or beyond service visualization only. Service design commissioners who want to understand better how service concepts are developed before piloting.
Accurate terminology and clear frameworks that will help you structure your prototyping activities in service design projects and communicate with clients and colleagues. Hands-on practice of several prototyping techniques, useful for different purposes.
Entry requirements: Students should have basic service design experience or should have taken this Service Design short course.
Please note: This course is for students aged 18 and older
Clear, easy to understand lessons:
A certificate of completion:
Students can bring: Pen, paper, laptop or tablet.
All other materials will be provided.
Service prototyping is central to bridge the gap between service concepts and implementation. It is composed of a core set of practices, that focus on learning about future service situations and involving the key stakeholders in iterative service development —from exploring new service concepts to simulating whole service experiences and systems with the aim of testing design hypotheses. All in all, service prototyping is.