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Designing Work: Creating Collaborative Employee and Work Experiences

Designing Work: Creating Collaborative Employee and Work Experiences

Central Saint Martins
Taught by
Antonio Iadarola


A workplace is both a socio-cultural and a tangible experience.

This multidisciplinary short program provides a holistic process for Employee Experience design (EX). This program leads participants to design innovative worker and team journeys, starting from the analysis and the redefinition of workplace policies and work methods, to the design of new work practices and the physical environment.

The process of the course helps to understand how workplaces can support organizational structures and cultural shifts, to become more employee and community-centered.

During this one week course you will work on a design challenge to explore and prototype different possible formats of the contemporary workplace, focusing on a set of recurring issues such as how to engage with talent and manage a community through open innovation programs; how to design work processes and methods; how to leverage the physical environment for employee satisfaction and boosting collaboration.

What you will learn

A series of EX-specific participatory tools developed for the program will be applied to prototype employee experiences by strategically designing collaborative workplaces alongside new work rituals and interactions.

The methods included in the toolkit will be presented from a methodological standpoint and then immediately applied in practice.

Some of the methods and tools you will learn in the course are:

  • Workplace Trends Mapping
  • Organizational Mapping
  • Employee journey map
  • Opportunities Canvas for new work practices
  • Value Proposition Canvas (adapted to workplace)
  • Employee and Coworker Experience Mapping
  • Servicescape Model Canvas

Digital and printed copies of our Work Design Toolkit will also be provided to apply directly within your organisation.

What you can expect to take away from this course:

  • Learn innovative work practices inspired by contemporary workplaces such as coworking, labs or incubators, and understand how to apply them to your context
  • Work and learn through the Work Design Toolkit how to design your working experience from vision to practice
  • Define your employee experience, and use it as a framework to design your work practices
  • Use design thinking and participatory design methods to discover opportunities and translate them into space, roles and processes
  • Outline a new servicescape that would satisfy the new opportunities

Entry requirements:

The course is highly interdisciplinary and therefore suitable for both designers and non-designers.

Level: All levels

Please note: This course is for students aged 18 and older

Tutor Description

Antonio Iadarola is a trained industrial designer from Naples, Italy and currently based in New York. He holds an MA in Narrative Environments from Central Saint Martins School of Arts and Design and a Phd in Design Innovation from the Second University of Naples, Italy and visiting scholar at the Parsons DESIS Lab, NYC. He is strongly interested in curating co-design processes and collaborative spaces. He specialises in the field of design for Social Innovation with a focus on placemaking and service design. His academic is aimed at finding emerging practices for the design of temporary and permanent co-work environments, some of his recent work include research positions in the Harlem Collaboration Project where he used service design thinking to facilitate the design of a temporary social innovation lab to support youth development in the area of Harlem, NY. He also coordinated co-design activities for the TEDxCaserta to explore the future of work in South of Italy as well as consulting independent design brand for productions in Europe and US. In 2014 he founded Studio Wé, a transdisciplinary design studio that works between research, industrial and communication design. Their projects range from context specific objects and experiential spaces to co-design workshops and visual communication. He is active in the service design community participating and organising to service design jam and mentoring within educational programmes.


Students should bring to the first session:

  • Any material related to their project proposals
  • Laptops and cameras (not essential)

Available dates

If no dates are showing then please sign up to our mailing list to find out about upcoming dates and new course developments.