Sources of help for Complaints and Appeals
Find out who to contact if you want to submit a complaint or appeal, as well as sources of advice and guidance.
Appeals
All appeal forms should be emailed or posted directly to the University Appeals Unit:
University Appeals Unit
University of the Arts London
272 High Holborn
London
WC1V 7EY
Email: appeals@arts.ac.uk
Student Complaints
All complaints forms should be emailed or posted to the appropriate College Student Complaints Officer:
Camberwell Chelsea Wimbledon Student Complaints Office
CCW Student Complaints Officer
Chelsea College of Art & Design
16 John Islip Street
London
SW1P 4JU
Email: student.complaints@ccw.arts.ac.uk
Central Saint Martins Student Complaints Office
CSM Student Complaints Officer
Granary Building
1 Granary Square
King's Cross
London
N1C 4AA
Tel: 020 7514 2145/ 7130
Email: student.complaints@csm.arts.ac.uk
London College of Communication Student Complaints Office
LCC Student Complaints Officer
Central Administration Office
5th Floor, Tower Block
London College of Communication
Elephant and Castle
London
SE1 6SB
Tel: 020 7514 6633
Email: student.complaints@lcc.arts.ac.uk
London College of Fashion Student Complaints Office
LCF Student Complaints Officer
Academic Development and Quality Assurance
3rd Floor, London College of Fashion
20 John Prince's Street
London
W1G 0BJ
Tel: 0207 514 2153
Email: student.complaints@fashion.arts.ac.uk
Accommodation and Housing
Complaints relating to accommodation or housing should be sent directly to Accommodation Services.
Other University Services or Departments
Complaints about any other University Service or Department should be emailed directly to the department. All department contact details can be found on the University website, or alternatively you can contact the University Complaints Unit to find out who you should submit your complaint to.
Central University Complaints Unit
You can contact the central University Complaints Unit by emailing complaints@arts.ac.uk.
Sources of Help and Advice
The following University services can offer help and support in making a complaint or appealing an exam board decision:
Students' Union
Tel: 020 7514 6270
Email: advice@su.arts.ac.uk
Website: https://www.arts-su.com/help/advice
The Students' Union Advice Workers can discuss any concerns you may have about your time at University and answer any queries you have about the complaints or appeals process.
Disability Service
Tel: 020 7514 6219
Email: disability@arts.ac.uk
Webpage: Disability
The Disability Service can advise on arranging reasonable adjustments, carry out disability needs assessments and inform you of your rights as a disabled person.
Mental Health Adviser
Tel: 020 7514 6531/ 0207 514 2988
Email: studenthealth@arts.ac.uk
Webpage: Mental Health
The Mental Health Adviser can also provide advice and guidance on mental health, will liaise with other professionals and can advocate on your behalf if necessary.
Counselling Service
Tel: 020 7514 6251
Email: counselling@arts.ac.uk
Webpage: Counselling
The Counselling Service offer a safe space for you to discuss issues and reflect on the concerns that are affecting you, whether it relates directly to your studies or not.
Diversity Team
Tel: 0207 514 9876
Email: diversity@arts.ac.uk
Webpage: Diversity
The Diversity Team can offer advice on your right to fair treatment, and the legal protections you are afforded in terms of discrimination on grounds of age, disability, ethnicity, faith, gender, sexual orientation, trans, social class or caring responsibilities.