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FAQs for temps

ArtsTemps is an internal recruitment service for students who are currently studying at UAL and are looking for temporary work across UAL. ArtsTemps is part of the Careers and Employability department, along with Creative Opportunities which is UAL’s online jobs board advertising part time, full time and temporary external vacancies.

As well as registering with ArtsTemps and Creative Opportunities, we encourage students to explore other avenues of employment such as external recruitment agencies. This is because ArtsTemps is a popular service and unfortunately, we cannot guarantee that we will be able to place you in an assignment once you have registered.

If you have a question about the ArtsTemps service, please refer to the FAQs below. If you cannot find an answer to your query, then please email temping@arts.ac.uk so that we can assist you.

At UAL, everyone's identity matters. We are committed to creating a supportive and inclusive environment for all of our diverse students, staff, and the creative and cultural sector partners with whom we engage. We aim to take every opportunity to progress equality and diversity, and celebrate the enrichment this brings to our community.

Jump to

  1. Registration
  2. Working
  3. Pay
  4. Additional info
  5. ArtsTemps Code of Conduct
  6. Useful Links

1. Registration

Am I eligible to register to work with ArtsTemps?

You are eligible to register with ArtsTemps if:

  • You are a current UAL student studying on a foundation, undergraduate or postgraduate course
  • You have been requested to work by a UAL member of staff. If so, please see Question 7.

ArtsTemps is not available to graduates, UAL students on a year out from their studies, UAL short course students or students from other universities.

You must register online with ArtsTemps whilst you are studying at UAL. Once you have completed your course you will no longer be eligible to register.

Please note: Your course completion date is not the same as the date of your graduation ceremony.

If you are due to start an undergraduate or postgraduate course at UAL, you are not eligible to register until you have enrolled on your course.

Students studying a BA, MA, PhD or GradDip course are eligible to work through ArtsTemps for up to one academic year after completion of your course. If you are studying a further education/ foundation course/ PG certificate, you are only eligible to register for the duration of your course and you will not be eligible to work through ArtsTemps after your course completion date.

I am eligible to register. How do I apply?

You will need to create an online profile.

If you have any problems completing your application please email us with the details at temping@arts.ac.uk and a member of the team will help you.

Please note: It is ArtsTemps policy that you must have a National Insurance Number to register online/to attend a registration appointment. If you do not have a National Insurance number, please see Question 6.

Top tips for registering:

  • Register using your personal email address because your university email address will be deactivated once you have graduated from UAL
  • Make a note of your username (the email address that you register with) and your password when you create your profile
  • Upload a current CV in plain Microsoft Word format (we recommend using our CV template - Standard CV template)
  • Provide us with as much detail as possible in your CV, as this will assist us in placing you into suitable roles
  • Keep your CV up to date. This can be done by logging into your ArtsTemps profile, under the ‘My CV’ tab
  • Watch a video about the registration process.

    I am not eligible to register with ArtsTemps. How can I get support?

    The wider Careers and Employability department can offer support with the following, if you are a UAL student or graduate:

  • one-to-one advice
  • job opportunities and paid internships
  • mentoring
  • funding
  • student-led initiatives
  • and opportunities to showcase and exhibit work
  • Read more about student careers.

    What happens after I register online?

    Once you have registered your details online:

    • You will be added to the ArtsTemps waiting list
    • Then you will be sent an email containing a range of dates and times for you to select a suitable registration appointment

    Please note: Our waiting list is dependent on the number of applicants we have registering online.

    When you have selected your registration appointment, you will receive confirmation of this via email.

    The documents that you are required to present at your registration appointment depend on your Right to Work in the UK. Please read the correct section below that applies to you:

    Home/UK (British Passport Holders)

    Please ensure you bring the following documentation with you on the day of your appointment:

    • Your most recent British/UK passport (this does not need to be in date, but should be no more than 1 year out of date). If you do not have a passport, please bring your UK Birth Certificate
    • Proof of your National Insurance number (proof can be from an official professional body, such as the NI card/ previous payslip/ HMRC letter/ P45/ P60)
    • UAL student ID card
    • Proof of your current address (this will be where your payslips will be sent)
    • UK bank account details
    • The contact details of two referees with email addresses (these can be current or previous employers, university tutors, or someone who can provide a character reference such as a landlord or sports coach. Please ask their permission before attending your registration appointment)

    European Union and EEA Students

    Please ensure you bring the following documentation with you on the day of your appointment:

    • Your valid passport or national identity card, showing that you are a national of a European Economic Area country or Switzerland. If you do not have a passport or national ID, please bring your Permanent Residence Card issued by the Home Office.
    • Proof of your National Insurance number (proof can be from an official professional body, such as the NI card/ previous payslip/ HMRC letter/ P45/ P60)
    • UAL student ID card
    • Proof of your current address (this will be where your payslips will be sent)
    • UK bank account details
    • The contact details of two referees with email addresses (these can be current or previous employers, university tutors, or someone who can provide a character reference such as a landlord or sports coach. Please ask their permission before attending your registration appointment)

    International Students (Non-EU Passport Holders)

    Please ensure you bring the following documentation with you on the day of your appointment:

    • Your current Passport, endorsed with a VISA showing that you are eligible to stay and work in the UK OR your current Passport and current BRP Card (your passport must be valid and we cannot accept your visa if it is in an expired passport)
    • Term dates for your course for the current academic year (Tier 4 visa holders only)
    • Proof of your National Insurance number (proof can be from an official professional body, such as the NI card/ previous payslip/ HMRC letter/ P45/ P60)
    • UAL student ID card
    • Proof of your current address (this will be where your payslips will be sent)
    • UK bank account details
    • The contact details of two referees with email addresses (these can be current or previous employers, university tutors, or someone who can provide a character reference such as a landlord or sports coach. Please ask their permission before attending your registration appointment)

    Please note: Failure to provide the correct Right to Work documents on the day of your interview will result in you not being eligible to attend another registration appointment for up to 3 months. Please ensure you only book an appointment if you have all of the documents listed in the relevant section above.

    What is a National Insurance Number and how do I apply for one?

    If you do not have a National Insurance Number please follow the Government's instructions.

    Please note: If you are an International Student, your Immigration Health Surcharge (IHS) is not the same as the National Insurance Number. A National Insurance Number (NI Number) makes sure there is a record of the National Insurance contributions and Income Tax you pay in the UK. For more information, please see the HMRC website.

    A member of staff at UAL has asked me to register with ArtsTemps so that I can be paid for an upcoming assignment, what do I do?

    This scenario requires a Fast-Track Registration, so please follow these instructions:

    Step 1 – please register your details on the ArtsTemps website (you can ignore the 6-8 week waiting list automated email you will receive as your registration will be fast-tracked)

    Step 2 – Once you have completed Step 1, please email temping@arts.ac.uk to let us know the role you will be working in, the manager who has requested you to work, and the date and time you can visit our offices in Holborn, where you will need to bring along ALL of the documents listed in the relevant section in Question 5.

    If you have already registered online, please ignore Step 1 and only follow Step 2.

    Please note: A fast-track registration does not allow you to receive job vacancy emails. If you are a current UAL student and wish to register for all ArtsTemps vacancies after you have completed your fast-track registration, then please contact temping@arts.c.uk to make a further registration appointment.

    What happens at the full registration appointment?

    When you come to your registration appointment:

    • We will check and take scans of your Right to Work documents
    • You will be required to fill in paperwork related to your bank details and previous employment in the UK
    • You will be have a short interview with a member of our team to talk through your CV and assess your skills and experience
    • You will be required to complete a typing test
    • You will be required to complete a grammar test

    Please allow for up to one hour for your registration appointment.

    Please note: The typing and grammar tests are not pass or fail. We only use these tests to assess what level you have in these areas. The results will not impact on whether you are booked into an assignment, unless the requirements of the role specifically ask for temps with fast typing speeds and/or intermediate or advanced levels of grammar.

    What if I need extra support for my registration appointment?

    If you believe there are any barriers to you registering or working with ArtsTemps, or if you have any access requirements you wish to discuss, we would be happy to talk to you. Please contact temping@arts.ac.uk in advance.

    What if I’m running late for my registration appointment?

    Please email temping@arts.ac.uk to let us know how long you will be delayed. If you are more than 15 minutes late, we will have to reschedule your appointment because it will impact on the rest of the appointments that day.

    If you fail to notify us about your delay, we may add you back to the waiting list and it may take up to 3 months to reschedule your appointment.

    What if I miss my registration appointment?

    If you can no longer attend your registration appointment, we require a minimum of 24 hours’ notice for any cancellations.

    If you cannot attend your interview and do not tell us at least 24 hours before your appointment, you will not be able to register with ArtsTemps for up to 3 months. Please contact temping@arts.ac.uk to explain why you didn’t attend. Be aware that we may ask you to email us 3 months after the date of the appointment that was booked in order to be added back to the waiting list.

    What if I need extra support for my registration appointment?

    If you believe there are any barriers to you registering or working with ArtsTemps, or if you have any access requirements you wish to discuss, we would be happy to talk to you. Please contact temping@arts.ac.uk in advance

    What if I’m running late for my registration appointment?

    Please email temping@arts.ac.uk to let us know how long you will be delayed.

    If you are more than 15 minutes late, we will have to reschedule your appointment because it will impact on the rest of the appointments that day.

    If you fail to notify us about your delay, we may add you back to the waiting list and it may take up to 3 months to reschedule your appointment.

    What if I miss my registration appointment?

    If you can no longer attend your registration appointment, we require a minimum of 24 hours’ notice for any cancellations.

    If you cannot attend your interview and do not tell us at least 24 hours before your appointment, you will not be able to register with ArtsTemps for up to 3 months. Please contact temping@arts.ac.uk to explain why you didn’t attend. Be aware that we may ask you to email us 3 months after the date of the appointment that was booked in order to be added back to the waiting list.

    Where can I find my ArtsTemps contract?

    Your ArtsTemps contract is located on your ArtsTemps profile on the left hand side when you log in.

    2. Working

    How will I find out about ArtsTemps vacancies and what kind of jobs do you offer?

    ArtsTemps vacancies are sent via email (to the email address you registered with), and you will only receive job vacancy emails that match your skills and experience (as displayed on your CV and at your registration appointment).

    Please read vacancy emails thoroughly and follow the application instructions at the bottom of the email. If you cannot commit to the dates/hours, or the specifications of the assignment, please do not apply.

    ArtsTemps only recruits for temporary roles within UAL. These roles vary from assisting in the library and helping at events, to data entry, modelling, administration and reception work. Some roles are only open to graduates due to confidentiality issues, or due to the nature of the work. In this case, we will only be able to consider graduates for these roles.

    Please note: We cannot guarantee which vacancies will become available or whether you will be booked into an assignment. We encourage all temps to apply for every role that you are interested in and can commit to.

    I'm not receiving emails that are relevant to my experience. What should I do?


    Please keep your CV up to date to ensure you are receiving job vacancy emails in accordance with your skills. This can be done by logging into your ArtsTemps profile, and updating your CV under the ‘My CV’ tab. Please be aware that ArtsTemps can only accept CVs in plain Microsoft Word format (we recommend using our Standard CV Template).

    When you have uploaded a new CV, ArtsTemps will receive a notification that you have made changes to your CV and we will reassess your skills.Please remember that every temp is different and you might not have the same skills as others that you are studying with, in which case, you won’t always receive the same vacancy emails as your peers.If you need help with your CV, there are Employability Practitioners assigned to each college who can help you. You can find further information here:

    How will I know if I’ve been booked into an assignment?

    When you apply for a job, we will confirm whether you have been booked into the assignment by replying to your email. We will also send you a confirmation of assignment email to accompany this.

    Please note: If we do not reply to your email to say that we are booking you in, then you have not been successful.

    Some managers may ask to review CV’s and/or portfolio links and then conduct interviews. If this occurs we will arrange the interviews and contact you directly. We will then inform all temps of the outcome.

    If you are successful, you must read your confirmation of assignment email carefully as it will include the following information:

    • Job title
    • Reporting manager (who to ask for when you arrive at your assignment)
    • Location address and room number
    • Start date/time including the duration of assignment
    • Rate of pay (including holiday pay)
    • Job description (duties and responsibilities) and person specification
    • Dress code (if applicable)

    Please note: As ArtsTemps is a popular service, we cannot guarantee that you will secure every role you apply for. ArtsTemps have more temps on our books than jobs and we try to make the process as fair as possible so that everyone gets the opportunity to work.

    What if I’m running late for my assignment?

    If you are delayed, please respond to your confirmation email to let us know why you are running late and what time you will be able to reach the location of the assignment. If you are more than 15 minutes late for your assignment, then you will need to deduct the time when you submit your timesheet for that day.

    What if I’m no longer available and can’t attend the assignment?

    If you can no longer attend your assignment, then you will need to let us know a minimum of 24 hours before you are due to start working. Please email artstemps@arts.ac.uk to let us know that you won’t be attending and the reason why.

    Please note: The ArtsTemps office is open Monday - Friday / 9am - 5pm and any correspondence that is sent out of these hours will be responded to as soon as possible.

    If you fail to attend your assignment and do not notify ArtsTemps or your manager, we will make efforts to contact you and may also contact your emergency contact to ensure that you are safe and well.

    If you do not make contact with us, we will assume that you are no longer looking for work and deactivate your ArtsTemps status. You will no longer receive ArtsTemps vacancies.

    How much will I be paid?

    ArtsTemps are proud to pay the London Living Wage as the minimum rate of pay.The rates of pay for assignments follow three rates:

    • Single Task Rate 1 – roles that do not need a specific skill, such as events, bar work, ambassadors, open day hosts etc
    • Single Task Rate 2 – roles that require more skill or a specific skill such as graphic design, admin, data entry, photography etc
    • Graded Roles – these roles have an official job description and start at Grade 1 through to Grade 5. These will include more technical or advanced admin roles, or roles at managerial level.

    Your rate of pay will be dependent on the assignment that you are completing and will be based on the duties that you are carrying out. We will add the rate of pay details in the vacancy email, as well as your confirmation of assignment email.

    Please note: Pay day is always the last working day of each month.

    3. Pay

    How am I paid?

    In order to be paid, you must submit timesheets for any weeks that you have worked. If you do not submit your timesheets, you will not be paid.

    Payroll deadline dates, for submitting your timesheets, are sent to you in your assignment confirmation email, and you will also receive a monthly reminder of this. Submit your timesheets on or before this date to ensure that you will receive payment on time. If you submit your timesheet after the payroll cut-off date for that month, you will be paid those hours on the last working day of the following month.

    You will be paid into the bank account that you provided when you attended your registration appointment. If you need to change your bank details, please email us at artstemps@arts.ac.uk to request a Bank Details Amendment Form. You must complete the form and return it to us via email, or return in person to the office at 272 High Holborn, London, WC1V 7EY.

    How do I complete my timesheets?

    To submit a timesheet, please log into your ArtsTemps profile and follow these steps:

    • Click into the relevant timesheet that you need to submit working hours for
    • Input your working hours in the box under the relevant day
    • Leave any relevant notes or comments for the manager in the box provided
    • Check the tick box and click ‘Submit Timesheet’.

    Timesheets are shown weekly, with each week starting on Sunday and ending on Saturday. Your timesheets will always show up as the week commencing date.If you are on a visa with working hour limitations, please ensure that you are not breaching these restrictions.

    Top tips for submitting timesheets:

    • Submit timesheets weekly to ensure that they are submitted before the monthly payroll deadline
    • Do not submit hours before you have worked
    • To input 15 minutes you should add 0.25, 30 minutes as 0.5 and 45 minutes as 0.75
    • Do not submit timesheets for zero hours. If you did not work during that week, email artstemps@arts.ac.uk and ask us to delete the timesheet.

    What if I submit my timesheet incorrectly?

    Your manager will reject the timesheet and you will receive an email to explain why. Please log into your ArtsTemps profile and resubmit the timesheet again, correctly. If you resubmit the timesheet after the timesheet deadline, then there is no guarantee that you will be paid in that month and it might roll over into the following month’s pay.

    Please note: Do not submit timesheets for zero hours. If you did not work during a specific week, please email artstemps@arts.ac.uk and ask us to delete the timesheet.

    Can I claim time off for holidays or sickness?

    As a casual worker you will not receive paid leave. Instead, you will receive holiday pay. Holiday pay is paid out in the same month as the hours worked.

    If you are unwell and cannot attend your assignment, you should report your absence on the first day by letting your hiring manager and ArtsTemps know by phone or email. Try to do this before, or as soon as possible into your normal starting time, explaining the illness and how long it’s likely to last.

    Please note: The ArtsTemps office is open Monday - Friday / 9am - 5pm and any correspondence that is sent out of these hours will be responded to as soon as possible.

    If your absence lasts for more than 7 calendar days, you will need a doctor’s certificate and will be required to forward this to ArtsTemps as soon as possible.

    You may be eligible for Statutory Sick Pay (SSP) if you meet the relevant statutory criteria. When you request it, we will contact the Payroll team and ask that they check if you are eligible to receive it. You must have worked in the same continuous role for 12 weeks or more, earn an average of £118 per week (before tax) and have been ill for at least 4 days in a row before you are eligible. SSP is not payable for the first 3 days of the period of sickness absence.

    I don’t think I have been paid correctly. What should I do?

    First you should check your payslips to find your wage breakdown. Payslips are posted to the address that you provide at your registration appointment.

    If you think that you haven’t been paid, please ensure that you check the bank account that you provided the details for at your registration appointment before emailing artstemps@arts.ac.uk.

    When you are set up on the payroll system, you are automatically enrolled onto the Local Government Pension Scheme. If you wish to opt out or have a question about the pension scheme, then please contact pensions@arts.ac.uk.

    If you still have any queries, please email artstemps@arts.ac.uk.

    If you have any queries relating to National Insurance, tax, payslips or your P60 or P45, then you should contact the payroll department at payrollhelp@arts.ac.uk.

    Where can I find my Employee number and UAL’s tax PAYE reference?

    Your employee number is listed on your payslips, but if you cannot find it, please email temping@arts.ac.uk.

    UAL’s tax PAYE reference number is: 846 / LLT2

    I have moved house and/or changed my bank details. How do I update this?

    To change any personal details please log into your ArtsTemps account. This will allow you to change your postal and email addresses and your contact phone number. If your address changes, you must also contact temping@arts.ac.uk so we can tell the payroll department. This will ensure your payslips go to the correct address.

    Please note: If you change your email address, this will be your new ArtsTemps account username.

    To change your bank details you will need to email us at artstemps@arts.ac.uk to request a Bank Details Amendment Form. You must complete the form and return it to us via email, or return in person to the office at 272 High Holborn, London, WC1V 7EY.

    4. Additional Info

    What should I do when an assignment comes to an end?

    ArtsTemps will continue to send you job vacancy emails unless you tell us that you do not wish to seek any further employment through ArtsTemps.

    If you would like to end an assignment before the official end date, please email artstemps@arts.ac.uk to explain the situation.

    The notice period for temps are as follows:

    • 24 hours’ notice if you have less than 4 weeks continuous service
    • 1 week notice between 1 month and 2 years continuous service

    We may be able to organise a shorter notice period with your manager but will need as much notice as possible. This is to ensure that the manager is not inconvenienced and we can arrange a replacement if necessary.

    I no longer need access to the ArtsTemps service, what should I do?

    If you require your P45, please email artstemps@arts.ac.uk and payrollhelp@arts.ac.uk. Please include your current address in this email, as this is where your P45 will be sent. We do not issue P45s digitally.

    Please note: You will no longer be able to work through ArtsTemps or UAL once your P45 is issued and the Payroll team cannot issue your P45 until you have received any outstanding payments that are owed to you.

    Can ArtsTemps provide an employment reference, or a reference for a Lettings Agent / Landlord?

    If you need a reference for your new employer or your Letting Agents/ Landlord, then please ask them to request this by emailing temping@arts.ac.uk.

    Please note: ArtsTemps can only provide factual references, including details of your assignments and rates of pay. ArtsTemps are not able to provide a more detailed reference for you.

    How do I contact ArtsTemps?

    Please contact: temping@arts.ac.uk

    Please note: ArtsTemps do not provide a drop in service and if you wish to meet with a member of staff in person, then you must make an appointment via email.

    I need to speak to someone about a confidential matter, can you help?

    ArtsTemps are happy to assist you as best they can. Please email artstemps@arts.ac.uk to request a call back, and Mandip Takhar (Student Employment Coordinator/Mental Health First Aider) will be in touch with you within 2 working days.

    5. ArtsTemps Code of Conduct

    By registering with ArtsTemps you agree to the following:

    • To represent UAL and ArtsTemps in a professional manner
    • To adhere to UAL’s Equality, Diversity and Inclusion statement
    • To uphold the ArtsTemps confidentiality agreement, outlined in your contract and Assignment Confirmation emails
    • To ensure that all communication, including on Social Media, is professional and not damaging

    If it is brought to our attention that a breach of these points has occurred, we will ask to meet with you to discuss this further and try to resolve the issue.

    6. Useful Links

    ArtsTemps

    https://artstemps.arts.ac.uk/registration.aspx

    Creative Opportunities

    https://creativeopportunities.arts.ac.uk/

    Careers and Employability

    https://www.arts.ac.uk/students/student-careers

    Counselling, Health Advice & Chaplaincy

    https://www.arts.ac.uk/students/student-services/counselling-health-advice-and-chaplaincy

    HMRC

    https://www.gov.uk/government/organisations/hm-revenue-customs

    National Insurance Number

    https://www.gov.uk/apply-national-insurance-number

    P45 and P60

    https://www.gov.uk/paye-forms-p45-p60-p11d

    Local Government Pension Scheme

    https://www.lgpsmember.org/