Customer Service Standards
Library Services are committed to providing high-quality services, facilities and resources. Our customer service standards tell you the level of service you can expect. They are reviewed continually to monitor and improve our service delivery and we report our progress termly. Please let us know what you think about our standards - are we measuring the right things? For details on our performance so far for 2017-18, please see the Library Blog
What has your feedback helped us to change?
A new Camberwell Library opened in October 2017. With more space and facilities your feedback helped us to design it to work for you. The new 24 hour Learning Zone at Camberwell is a developing space, with new facilities added in response to your continuing feedback.
Extended opening hours
For full opening hours see Opening Hours & Locations
The Camberwell Learning Zone is open 24 hours each day of the year. The Library and Learning Zone at Kings Cross is open 24/4 for 120 weeks per year in term time. We have extended weekend opening across all sites, including most weekends during the Easter vacation.
How to tell us what you think
Library Services is committed to working with all our customers so that our services, facilities and resources are delivered and developed in response to your needs.
We always appreciate your comments and feedback about all aspects of Library Services, contact us by:
- Comments cards - in our spaces
- Speaking to a member of staff in your library
- Email email@example.com
- ASK, our online enquiries service, helping you find answers to common questions.
- Surveys (Library Surveys, National Student Survey, etc)
- Facebook or Twitter
"We have been accredited with Customer Service Excellence."
We have been accredited with Customer Service Excellence.