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Frequently Asked Questions

All local information can be found in the CSM Student User’s Guide book, the website and intranet. This is a list of information specific to PhD students which may be different/not listed elsewhere.

Research Student room – A102

A102 is a ‘quiet study’ area on the 1st floor equipped with photocopier/printer, computers (Mac and PC) where you can access word processing, internet, etc., and a double-screen video-editing suite.

COVID-19 Access to A102

  • There is strict limit of 6 people maximum allowed in the room at any one time.
  • Safe distancing 2 metre guidelines apply.
  • People must not sit across from each other or next to each other around tables and workstations.
  • Please use the supplied wipes to clean tables, mouse, and keyboards before and after use.
  • The room is available from Oct 18th.

‘Group study’ areas are located throughout the first floor – please observe restrictions in place (see signage).

Printing and Wi-Fi*

As a CSM Research student you can print anywhere within the university free of charge, using your smartcard (this includes all other UAL college sites as well as KX) using the Multi-Functional Devices located around the college. Please be aware that free printing gets set up AFTER you have enrolled, so please be patient during this set-up period. You may get a message asking you to ‘top up’ your card when you first print. If you experience this, please notify Debi Kenny ( with your name, email and student number – so we can fix this with IT. Please note free printing does not include the Digital Print Centre in E303-309.

*We ask you to please be mindful of printing, ensure that your usage is reasonable, and use b&w printing only.

Please try to resolve any issues with the Multi-function Device (photocopying, printing) yourself: for paper jams/paper/toner/staples call x 2394, for technical issues call x9898, from an internal telephone.

If there are any issues with the room or equipment (in A102 only) please send details to and log it on the ‘fault reporting’ form located on the wall in the room.

Further information and user guides for IT services

For help with IT related issues call 0207 514 9898 (ext. 9898 from a UAL phone).

*** Please print responsibly ***

Room booking

Please be resourceful and use one of the many ‘non bookable’ meeting areas dotted around the building, particularly on the first floor. There are also the Pods in the Learning Zone that can be booked on-site.

If you need a room booking as a ‘one-off’ (i.e. presentation/mock viva) please speak to your supervisors in the first instance.  If you still need assistance booking a suitable room please email with full details.

Student letters

Please contact the Research Student team in RMA if you require student status letters for banks, council tax, travel cards etc. – email


Lockers for PhD students are the same lockers used by staff. These are located outside the toilets in J block.

Details on how to use the lockers. Any issues should go via the Student Centre.

Please note the old lockers in A102 are either ‘key’ less or have reached capacity. Please use one of the new lockers as listed above.

Research Student Support Fund (SSF)

All expenses need to go through RMA (Grace Beer). Please visit this Moodle page for more info.


Visitors are only permitted on site if associated with your course. If you need to bring in a visitor you need to complete a ‘visitor form’ available from reception or email

This form needs to be signed by a member of your supervision team and handed in to reception when your visitor arrives. They will then be issued with a pass. Please ensure you accompany them at all times when on site.

Research student room – A102 and Printer

There is a ‘quiet study’ area on the 4th floor and ‘group study’ areas are located throughout the first floor. If there are any issues with the room or printer (in A102 only) please send details to and log it on the ‘fault reporting’ form located on the wall in the room.


Your librarian is  Lucy Ashdown – Please contact her for help and support with finding and using resources.

Social Media

Please send details of any events/shows relating to your PhD that you’d like to add to our twitter site:

Loan store

The Loan Store is located on the ground floor, near the canteen. Bookings can be made on-line via the ORB Store.

Please note the loan store closes over the summer vacation (from mid-July). If you need to take equipment out over this time please send your request to in advance and in good time, so they can arrange this with you before they close. Please note any loans over summer will be subject to availability.


Any issues with your smart card should be addressed to:

  • The Student Centre first to be re-set (based on the ground floor)
  • If it still doesn’t work please contact the Research Student Team in RMA on 020 7514 9389 (to check you are fully enrolled on our system)
  • If this is all fine and you suspect your card is faulty please contact the Infrastructure team for a replacement

Study support

Study support provides additional guidance to develop your learning strategies and knowledges. A team of experienced lecturers deliver workshops, one to one tutorials and other activities to develop the skills that underpin your success in your course and future, and develop your independent learning abilities. We aim to ensure that study support works in relation to your needs – that it’s relevant to your subject and level of study. It’s all about improvement – you may be advised by tutors to take up a particular kind of support but also you may choose to improve an ability such as making oral presentations, increase your understanding of academic referencing, or want to explore ways to manage multiple deadlines. Study support typically includes sessions to develop your skills and confidence in areas such as:

  • Understanding academic language and cultures
  • Time, workload and project management
  • Effective research
  • Reading and analysis
  • Critical thinking and debate
  • Planning and structuring written work (proposals, reports,  essays, dissertations)
  • Referencing, citation, crediting and bibliography
  • Reflective writing
  • Making oral presentations
  • Working collaboratively.

To find out more about study support, check Academic Support at CSM on Moodle.

If any CSM doctoral student would benefit from study support, please email Christabel Harley at for a one to one appointment.

In addition to individual support, there are college-wide workshops that are open to all students. An example of this is Caterina Albano’s PhD Workshops.

Predatory publishing

Unfortunately we have become aware that a UAL student has been the target of predatory organisations purporting to be reputable journal publishers and offering to publish work for a fee. These organisations target people working in research and education, and will approach people making presentations at conferences, inviting them to convert their presentation into a scholarly article for a (bogus) journal, at a cost.

If you are contacted by one of these ‘publishers’ please do not engage in correspondence. Do not give them any personal information. And do not give them any money.

If you are unsure as to whether you have been approached by a bona fide academic journal please contact UAL Research Online (