Student Advice Service: What to Expect

Illustration of book, by Ewelina Skowronska, 2015
Illustration (Book) by Ewelina Skowronska, 2015 (MA Illustration, Camberwell College of Arts)

The Student Advice Service provides support to students with financial and immigration questions, and to students who require access to other services to resolve complex personal circumstances.

This support includes:

  • confidential individual advice by phone, email and interviews
  • group sessions related to specific topics.
  • advice on finance and immigration for all students at the University
  • help to access funding from government agencies.
  • help to apply for immigration permission and funds.
  • arranging support from a number of University services.

How the Student Advice Service works

Each College has a designated Student Adviser, who is available on specific sites throughout term-time. In Colleges where there is a suite of support offices, the Advice Service provides Information and Helpdesk Officers.

The Service works with prospective and current students, and occasionally in the period immediately after completion of a course.

Where appropriate to a student’s needs, individual appointments are made with students.

Confidentiality policy

Interaction between students and the Student Advice Service is confidential. Disclosure to a third party will only be considered when:

  • consent has been given to disclose information; or
  • there is a risk to students’ welfare or the welfare of others; or
  • by legal requirement.