US Direct Loan Consumer Information

The US government requires institutions which offer federal student loans to disclose the following consumer information. If you require any further information about the content, please contact UAL's Student Funding Service.

For information about US loans please visit our US Student Loans pages.

Accreditation and licensure

The Quality Assurance Agency (QAA) has judged that the University of the Arts London's quality and standards meet UK expectations.

Academic programme information

For information about current degree programmes and other educational and training programmes available at the University, please see the Study at UAL pages.

Living in London

Before joining the loan program, students are encouraged to read Living in London for international students.

Cost of Attendance

For information about the Cost of Attendance, including tuition fees, books and supplies, room and board, transportation costs, and any other additional costs, please see the Study at UAL and the Cost of Attendance pages.

Funding

In addition to the US Direct Loans program, US citizens may also be eligible for other sources of funding, such as scholarships. You can find the list of UAL scholarships using Scholarship Search.

Accommodation

Students who reside in UAL accommodation should take note of the Accommodation Services Code of Conduct.

Equal Opportunities

The University’s Equal Opportunities Policy embodies its vision to integrate equality and diversity into all areas of the institution’s ethos, policy and practice.

Diversity

Promoting diversity, individuality and innovation are at the heart of what we do here at the UAL. For more information visit the Student Diversity page.

Support and facilities for students

Library Services provides outstanding print and online collections in arts, design and communication, study spaces for independent and group learning, and staff who are happy to help you make the most of these resources. Visit the UAL Library pages.

The University provides assistance to those students providing the following services: Academic Support, Counselling, Health Advice & Chaplaincy, Disability and Dyslexia and Health Advice services.

Satisfactory Academic Progress

To continue receiving loans both throughout the year and each successive year, students must demonstrate Satisfactory Academic Progress (SAP). View UAL Satisfactory Academic Progress (PDF 50KB).

Default Management Plan

The University is required to provide students with information about how to form a Default Management Plan and how best to avoid having repayment issues post-graduation.

Withdrawal, refunds and Return to Title IV Policy

The information on withdrawing/taking time out from the University and UAL refund policy is detailed on UAL Student Fees Policy and Extenuating Circumstances pages.

Requirements for the return of Title IV funds are published in UAL's Return to Title IV (R2T4) Policy.

Drug and alcohol abuse prevention program

The UAL policies on drug and alcohol abuse pages outline policies and penalties associated with drug-related offences.

The US Department of Education provides information on the penalties associated with drug-related offences under the US Higher Education Act. Should you lose eligibility for your US student loan due to these penalties, we will provide you with a written notice which notifies you of your loss of eligibility and advises you of the ways in which to regain eligibility.

Student Right-to-Know Act

The information including graduation information, employment information and student satisfaction information can be found on each course profile page on our Courses A-Z page. Where possible, the University of the Arts London also publishes information for each of its courses on UAL’s profile on UNISTATS.

Safeguarding customer information

Students are encouraged to read the Student Safety Policy; for information on how to stay safe, including fire and electrical safety, refer to the Accommodation Services Code of Conduct. UAL also has a policy for the Safeguarding of Children, Young People and Vulnerable Adults.

Students' privacy

Your rights under the Data Protection Act 1998 are outlined in the University's Student Privacy Policy. This includes how to make a data access request.

Should you have a complaint about the processing of your US loan, you have the right to file complaints with the US Department of Education, although it would be preferable that you contact us first so that we can try to resolve the problem for you.

Students should refer to the Student Regulations pages for further information.

FERPA (Family Education Rights and Privacy Act)

The University’s policies on Freedom of Information and Academic Misconduct and Plagiarism should be referred to by students wanting more information on this topic.

Assessment

Students should refer to the UAL Assessment Regulations for information on how their programmes are assessed.

Textbook information

Information about any required and recommended textbooks for your course will be provided to you by your department. Should you require specific information about textbooks, please contact the relevant academic department for advice. You are not required to buy books from a specific bookshop.

Loan counselling

Prior to the first disbursement, first-time borrowers (other than for Parent PLUS loans) will be provided with comprehensive information on the terms and conditions of the loan and of the borrower’s responsibilities through entrance counselling. All UAL loan applicants are required to complete the entrance counselling via StudentLoans.gov before a loan can be approved.

The University will provide exit counselling to borrowers (other than for Parent PLUS loans) shortly before the student borrower ceases at least half-time study at the University. Students will be asked to complete exit counselling via StudentLoans.gov. Any student who fails to complete exit counselling via StudentLoans.gov will be emailed a copy of the exit counselling guide, produced by the US Department of Education.

Code of conduct for educational loans

In order to prohibit a conflict of interest with the responsibilities of an agent with respect to private education loans, staff at the University with responsibility for Federal and Private Education Loans from the United States are prohibited from the following:

Revenue sharing arrangements with any lender
Receiving gifts from a lender, guarantor or loan servicer
Contracting arrangements providing financial benefit from any lender or affiliate of a lender
Directing borrowers to particular lenders or refusing or delaying loan certifications
Offers of funds for private loans
Call centre or financial aid office staffing assistance
Advisory board compensation

Preferred lenders list

The University, will in most cases, via the Student Funding Service, work with whichever private lender a prospective borrower decides to use. Prospective borrowers should be aware that the majority of private lenders choose not to offer loans to students studying outside the USA. This is why the only loans we list as being accessible on our US loan pages are Federal Direct Stafford and PLUS loans or the private Sallie Mae loans.

Student-athletes

UAL does not have an 'intercollegiate athletic programme' as defined by the US Department of Education and does not offer any athletics-related funding or Scholarships.