Customer Service Standards
Library Services are committed to providing high-quality services, facilities and resources. These customer service standards have been developed to give you a clear indication of the level of service you can expect when using the libraries. They are reviewed annually to monitor and improve our service delivery and we report our progress termly. For details on our performance so far for 2015-16, please see the Library News Blog
Extended opening hours
In response to very good usage of the libraries during the pilot phase, we are very pleased to announce that longer library opening hours have been agreed for next year, 2016/17. This will include 24/4 opening of the Library and Learning Zone at Kings Cross for 15 weeks per year in term-time, and extended weekend opening across all sites, including some weekends during the Easter vacation.
How to tell us what you think
Library Services is committed to working with all our customers to ensure that our services, facilities and resources are delivered and developed responsively according to your needs.
We always appreciate your comments and feedback and we have a number of ways through which you can communicate with us:
- Comments cards - available in all of the UAL Libraries
- Speaking to a member of staff in your library
- Email firstname.lastname@example.org
- ASK, our online enquiries service, helping you find answers to common questions.
- Surveys (Library Surveys, National Student Survey, etc)
- Facebook or Twitter
Throughout the year we will run surveys and user groups at your College library. These will be promoted in the library, on our web pages and on social media.
We welcome all feedback about all aspects of Library Services and are committed to ensuring that we continue to improve and develop in a responsive manner.
We have been accredited with Customer Service Excellence.