Customer Services

LCF Library, by Ana Escobar, 2013
Image: LCF Library, by Ana Escobar, 2013

We hope that Library Services will be a source of inspiration for students and staff, as well as providing relevant information to help with studies, teaching and research.

Library information

Library Services offers a wide range of collections, services and facilities to support written and practice-based work. As well as books, DVDs and journals about arts, design and communication, the College community can access an extensive electronic library, the e-library, off-campus as well as within the Colleges.

  • Libraries are located at each College with independent and group working study areas. Students have access to all of these libraries, not just their own College library. For more information see our opening hours and locations page.
  • Library staff are available to help students and staff make the most of all these services and resources. 
  • The Learning Zones provide highly flexible and technology-rich workspaces to encourage creative thinking and collaborative working. 
  • The University Archives and Special Collections Centre, including the Stanley Kubrick Archive, and special collections held within the colleges are also available to support your learning and research. 
  • Extensive print and e-collections of books and journals plus access to UAL research online. 

Service models

Library and Learning Zone staff are available to provide support, advice and guidance to all users during all of our advertised opening hours, with the exception of the overnight opening at Central Saint Martins.

Library and Learning Zone staff always endeavour to provide the support you require when you need it. Sometimes we will refer your enquiry to a colleague not based in the location where you are making your enquiry. In these instances we will make contact with the appropriate expert (i.e. by telephone or email) and respond to you as soon as possible.

During our core hours (i.e. Monday to Friday, 9am – 8pm during term time) we will always have a full team of Library and Learning Zone staff on site and your enquiry will be referred immediately if necessary. We might not be able to answer your enquiry immediately during the extended evenings and during the weekends but will endeavour to do so as quickly as possible in keeping with our customer service standards.

During the overnight opening at Central Saint Martins we will move to a self-service model. Details of the two service models are provided below.

Full Service  Self Service

A full range of staff support and facilities are available:

  • Support in using the library 
  • Access to study spaces
  • Access to resources 
  • Payments 
  • Borrowing and returning 
  • Account enquiries 
  • Printing & Photocopying 
  • IT support

The Library is open for study with self-service use of:

  • Access to study spaces
  • Access to resources 
  • Loan and return kiosks
  • Computers 
  • Printing & Photocopying
  • IT facilities

Staff can assist with a full range of enquiries; including subject support and e-resources, payment of charges and IT support.

Staff can assist with general enquiries and basic help with self-service kiosks, photocopiers and printers.

Enquiry services and self-service

All UAL libraries have self service kiosks, combined with roaming staff support. Staffed service points are also available during core hours for users with more complex queries. Self-service enables users to issue, return and renew library resources without having to queue at service points.

Users are also able to check their library accounts at our kiosks, and pay any outstanding library fines using coins and notes and/or the attached chip and pin facility.

Users are encouraged to use self service for all their straightforward library transactions. CSM, LCC and LCF each have a RFID enabled sorter for all returned materials during core hours. This speeds up the return and accurate shelving of library stock.

Roaming staff

  • Move throughout the library offering assistance where it is required;
  • Answer directional and quick queries on a mobile basis throughout the Library space;
  • Help students find the books and other resources they are looking for;
  • Help students with the catalogue and e-resources where they can;
  • Refer enquiries to staff at the information desks if a higher level of detail or support is required. 

Roaming staff also support use of self-service kiosks and other equipment in our spaces if necessary, providing demonstrations and help where required.

Finding Resources

Library Search

Library Search is the starting point for finding print and electronic material held in the libraries.

Use the Search catalogue option to find books, e-books, DVDs, journal and e-journal titles.
Use Search Articles Plus if you are mainly looking for journal articles or images, or if you want to search particular databases.

Archives and Special Collections catalogue

Search Archives and Special Collections material in the ASCC catalogue.

UAL Research Online

UAL Research Online is the open access, online collection of scholarly research produced at University of the Arts London. Items in the collection are free to view and download by anyone connected to the Internet. Online services are available both on and off campus for staff and students.

Reprographics, copying and printing

Copying and printing charges

  • A4 black and white 5p
  • A3 black and white 10p
  • A4 colour 25p
  • A3 colour 50p

NB. This institution holds a licence with The Copyright Licensing Agency Ltd (CLA) that permits the photocopying, scanning and re-use of limited extracts from copyright protected books, journals, magazines and other periodicals published in printed form. Full details are posted above the photocopiers in each Library.

Printing and copying in the Libraries and the Learning Zones (Yellow coloured signage)

Each site offers photocopiers and printers, and separate scanners that copy, print and scan in black and white or colour, to A4 and A3 sizes. For information on paying for your printing and copying or for further guidance, please visit the Printing FAQs page on myintranet.

Reprographics services (binding, laminating and bulk copying) are also available at London College of Communication and London College of Fashion.

Study areas

UAL Library Services offers a range of silent, quiet and group study areas, as well as formal and informal study environments across our services. Our Learning Zones, located at Kings Cross and London College of Communication, offer a flexible and informal social learning space with extensive hours and staff on hand to help. Researchers can take advantage of our special collections within our libraries such as 'Materials and Products' and 'Artists Books' as well as those held in the University Archives and Special Collections Centre (ASCC), where working space and resources are available by appointment. For travel and opening times for these facilities please see our Locations and Opening Hours page.

News and social media

To keep up to date with Library Services news and events see our News Blog or visit us on Facebook and Twitter.

Library policies and strategy documents

Block quote: CSEUK logo

We have been accredited with Customer Service Excellence.