Privacy Policy

Privacy Policy

This privacy policy sets out how University of the Arts London uses and protects any information that you give to us in the course of your work or study (see 'What we collect' for examples of this).

The University is committed to ensuring that when you provide us with information, the information (or 'data' as it is more formally known) and your privacy are protected. This is a legal requirement under the Data Protection Act of 1998.

The University is also obliged to inform the Information Commissioner of how we use your information. The Information Commissioner is the UK’s independent authority set up to ensure that an organisation correctly uses and protects the personal data it holds.

You can find details of the University's Notification to the Information Commissioner, setting out brief details of how we use your data by clicking on the following link and entering 'University of the Arts London' in the Name field: www.ico.gov.uk

The University may change this privacy policy from time to time. When this happens, you will be directed to a link to the changes and given the opportunity to say if you do not agree with them.  This privacy policy is effective from June 2013. 

What we collect

The types of information which we may collect and process about you are:

  • your name
  • your contact information including postal address, email address and any phone number which you provide
  • demographic information such as postcode, preferences and interests
  • information which you provide when using our services through our website, or when you complete an application for entry into a course of study at the University, or when you apply for accommodation
  • information which you provide when you enter into prize draws or competitions, and details of any donations which you make to the University
  • other information relevant to surveys and/or offers
  • a record of any correspondence, comments or other communications which you sent us via the website

If we ask you to enter a username and password to access our services then, in addition to the information set out above, we may also collect information about the areas of the website or network you have visited, the pages you have looked at, and any materials you have viewed or downloaded.

Even if we do not require you to enter a username and password in order to access our services, we will hold information about your visit to the website, including but not limited to the services and resources on the site which you have visited, pages you have visited, and information about website traffic.

What we do with the information we gather

We use the information which we collect from you to help us to understand your needs and provide you with a better service by customising the website to match your interests. We may also use it for the following purposes:

  • to process orders, applications, enquiries and requests which you may submit through the website
  • Internal record keeping.
  • to identify other services which meet the needs of our staff and students

We may also do the following, but only if you have given your consent for us to do so;

  • send you information about the University and its achievements;
  • tell you about conferences, seminars, workshops, shows, exhibitions and other similar events which we think you may be interested in;
  • send you information about courses or other studies which we may make available to you and which we think could be of interest to you;
  • send you details of any fundraising or other campaigns which we may run
  • send you promotional information about third parties we think you may find interesting. 

Information (data) security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies

Cookies are used to remember the type of information a user of the website has looked up. Users are given the option to remove cookies. 

Disclosure of your information

We will generally not disclose your personal data to any third party except for the following reasons:

  • if we are under a duty to do so in order to comply with our legal obligations
  • to protect our rights
  • to protect our property or that of our staff, students, other users of our website or services, or any other person (which may include third parties who claim that you have infringed their privacy or their intellectual property rights)
  • to ensure the safety of our staff and students
  • for the purposes of reducing credit risk or preventing fraud 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. For that reason we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting the IT helpdesk.

Requesting details of your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. This is known as a subject access request. The University may charge a fee of £10 (correct as at 10 June 2013) for this service plus any additional charges as required. The Data Protection Officer will advise of charges at the time the request is made.

If you would like a copy of the information held on you please write to The Data Protection Officer, Governance , 8th floor, UAL, High Holborn, 272 High Holborn.

When you receive the details of personal information and identify something that is incorrect or if you believe that any information we are holding on you is incorrect or incomplete, please write to the Data Protection Officer at the above address. We will promptly correct any incorrect information.

There may be limitations to the type of information the University is able to supply under the Data Protection Act and these are called exemptions. The Data Protection Advisor will advise you if the information requested cannot be supplied and the reasons why.