Contact Us

Find out who to contact if you want to submit a complaint or appeal, as well as sources of advice and guidance.

Appeals

All appeal forms should be emailed or posted directly to the University Appeals Unit:

University Appeals Unit
University of the Arts London
272 High Holborn
London
WC1V 7EY

Email: appeals@arts.ac.uk

Student Complaints

All complaints forms should be emailed or posted to the appropriate College Student Complaints Officer:

Camberwell Chelsea Wimbledon Student Complaints Office

CCW Student Complaints Officer
Chelsea College of Art & Design
16 John Islip Street
London
SW1P 4JU

Email: student.complaints@ccw.arts.ac.uk 

Central Saint Martins Student Complaints Office

CSM Student Complaints Officer
Granary Building
1 Granary Square
King's Cross
London
N1C 4AA

Tel: 020 7514 2145/ 7130
Email: student.complaints@csm.arts.ac.uk

London College of Communication Student Complaints Office

LCC Student Complaints Officer
Central Administration Office
5th Floor, Tower Block
London College of Communication
Elephant and Castle
London
SE1 6SB

Tel: 020 7514 6633
Email: student.complaints@lcc.arts.ac.uk

London College of Fashion Student Complaints Office

LCF Student Complaints Officer 
Academic Development and Quality Assurance
3rd Floor, London College of Fashion
20 John Prince's Street
London
W1G 0BJ

Tel: 0207 514 2153
Email: student.complaints@fashion.arts.ac.uk 

Accommodation and Housing

Complaints relating to accommodation or housing should be sent directly to Accommodation Services.

Other University Services or Departments

Complaints about any other University Service or Department should be emailed directly to the department.  All department contact details can be found on the University website, or alternatively you can contact the University Complaints Unit to find out who you should submit your complaint to. 

Central University Complaints Unit

You can contact the central University Complaints Unit by emailing complaints@arts.ac.uk.

Sources of Help and Advice

The following University services can offer help and support in making a complaint or appealing an exam board decision:

Students' Union

Tel: 020 7514 6270
Email: advice@su.arts.ac.uk
Web: www.suarts.org/help/advice

The Students' Union Advice Workers can discuss any concerns you may have about your time at University and answer any queries you have about the complaints or appeals process.

Disability Service

Tel: 020 7514 6219
Email: disability@arts.ac.uk
Website: Disability

The Disability Service can advise on arranging reasonable adjustments, carry out disability needs assessments and inform you of your rights as a disabled person.

Mental Health Adviser

Tel: 020 7514 6531/ 0207 514 2988
Email: studenthealth@arts.ac.uk
Website: Mental Health

The Mental Health Adviser can also provide advice and guidance on mental health, will liaise with other professionals and can advocate on your behalf if necessary.

Counselling Service

Tel: 020 7514 6251

Email: counselling@arts.ac.uk
Website: Counselling

The Counselling Service offer a safe space for you to discuss issues and reflect on the concerns that are affecting you, whether it relates directly to your studies or not.

Diversity Team

Tel: 0207 514 9876
Email: diversity@arts.ac.uk
Website: Diversity

The Diversity Team can offer advice on your right to fair treatment, and the legal protections you are afforded in terms of discrimination on grounds of age, disability, ethnicity, faith, gender, sexual orientation, trans, social class or caring responsibilities.