The Dean of Students chairs the University's Complaints and Appeals Network (CAN). In 2008 the University's procedures were revised by the Dean working with CAN colleagues.

Please read the Glossary and FAQs section to gain a good general understanding of how the procedures work.

Complaints and Appeals Glossary (PDF - 59KB)

Complaints and Appeals FAQs (PDF - 80KB)

For a more detailed explanation of the procedures please download Rules and Regulations for Students 2009/10 (PDF - 1MB)

Addendum to the Rules and Regulations for Students 2009/10 (PDF 184 KB)