Some of your questions may be answered in information already sent to you such as

• Intro - Your introduction to life at University of the Arts London
• Information for Students leaflet about fees
• Accommodation information

Network and Email FAQs

• When will I be able to send e-mails from my account?
• It says I'm not fully enrolled, what does this mean?
• I now have 2 e-mail addresses, one for the language centre and one for my college,what should I do?
  Can I change my e-mail address?
  
  

When will I be able to send e-mails from my account?

You will be able to send the next working day after you create your UAL network/email account.

It says I'm not fully enrolled, what does this mean?

You need to have formally accepted your offer of a place before your account will open. It takes about 24 hours after acceptance before a network account appears. Instructions for accepting offers are in your offer letter.

I now have 2 e-mail addresses, one for the language centre and one for my college,what should I do?

Your college address will be your primary address. Meanwhile you can set up forwarding arrangements e.g. from the language centre to college or vice versa or to a private address.

Can I change my e-mail address?

Not unless there is a spelling mistake. Student addresses are automatically generated.

Other FAQS

• I haven't yet applied for my student loan/fee support, what should I do?
• I haven't arranged my accommodation in London yet? What should I do?
• What do I do if I can't attend enrolment at the given day or time?
• I have decided not to take up my place or I wish to defer for a year- what do I need to do?
• I am attending a language programme prior to starting my main course, do I still need to enrol?
• Is there any parking?
• Is smoking allowed?
  

I haven't yet applied for my student loan/fee support, what should I do?

Do it now! If you are based in England go to Student Finance England. If you are an EU student not from England go to Student Finance: not from England for access to the Welsh, Scottish or Northern Ireland arrangements or the forms for EU not UK.

I haven't arranged my accommodation in London yet, what should I do?

Our housing advice centre is open throughout the vacation. Full details are on their webpages

What do I do if I can't attend enrolment at the given day or time?

Alternative dates/times can only be arranged in exceptional circumstances. Please contact your student administration centre immediately if you can't attend so that other arrangements can be made. Use the phone number given in your offer letter or joining instructions.

I have decided not to take up my place or I wish to defer for a year- what do I need to do?

We have a large number of applicants on our waiting list for the course so if you no longer wish to take up your place for this year, or wish to defer for a year, please advise the student administration centre immediately. Use the contact details from your offer letter.l

I am attending a language programme prior to starting my main course, do I still need to enrol?

Please be aware that if you are attending or planning to attend a programme at the Language Centre you will still need to attend the enrolment session for your full-time course. Enrolment sessions at the Language Centre are only for Language courses.

Is there any parking?

Unfortunately there are no on-site parking facilities for students

Is smoking allowed?