Design Thinking for Public Managers

Course Dates:

This course will run in April 2017. Please register your interest and we will contact you once the dates have been confirmed and the course is open for booking.

This two-day, hands-on intensive course aimed at mid-career public managers and civil servants enables you to try out design thinking methods and apply them to public sector and policy challenges. The course is designed to give you learning experiences through which you will develop skills that you can take back to the workplace. Drawing on research collaborations with London Borough of Camden and the Policy Lab team in the Cabinet Office, this is a fast-paced course combining the creativity of a design studio with the analytical rigour of academic research...more information below

Tutors: Alison Prendiville, with others.

Description

This two-day, hands-on intensive course aimed at mid-career public managers and civil servants enables you to try out design thinking methods and apply them to public sector and policy challenges. The course is designed to give you learning experiences through which you will develop skills that you can take back to the workplace. Drawing on research collaborations with London Borough of Camden and the Policy Lab team in the Cabinet Office, this is a fast-paced course combining the creativity of a design studio with the analytical rigour of academic research.

The training enables you to develop practical skills and knowledge enabling you to lead a “design” thinking project in a public service context, using the key frameworks, methods and tools. Backed up by case studies and peer-to-peer learning, you’ll develop a nuanced understanding of design thinking and its potential in public and third sector contexts. You’ll take away insights into how you as a manager can develop and build this capability.

This course is aimed at: Service managers, civil servants, assistant directors of public services, customer service managers, social entrepreneurs, and social innovators 

Please note that all materials are provided for this course.

Outcomes and Teaching

Outcomes: 

  • Design thinking: what it is and why it matters to public sector and policy organisations
  • The main frameworks, methods and tools and when and how to use them
  • Putting it into practice in public sector contexts

Topics: 

  • Getting insights from user behaviours and habits
  • Generating and exploring new concepts informed by insights
  • Involving customers and users in idea generation and prototyping
  • Building a design capability in public sector ecosystems
  • The challenge of measuring impact 

When you complete the course, you will be able to:

  • Describe the main frameworks and methods associated with design thinking
  • Identify opportunities to use design thinking in relation to your own team and organisational challenges
  • Know where and how to access the leading tools and templates

How it will be taught:

Practical workshops applying design thinking frameworks, methods and tools to public sector and policy challenges; case study discussion; peer to peer learning and feedback; guest speakers

Tutor Information

Alison Prendiville is a leading design educator with extensive teaching experience at undergraduate and postgraduate level encompassing service, product and strategic design. She is currently jointly leading the Public Collaboration Lab, a joint project between University of the Arts London and London Borough of Camden funded by the Arts and Humanities Research Council bringing design approaches to public service redesign challenges. Alison is a Reader for the School of Graphic Design at London College of Communication having previously set up and been course director of the M.Des Service Innovation Design. She is a judge for the annual Ordnance Survey Geovation Challenge and frequently delivers service design workshops to public and private organisations both nationally and internationally. Alison Prendiville on UAL and LinkedIn.