Frequently Asked Questions
- I can log into Webmail, but why can I not log into Blackboard?
- What do I do if I have forgotten my password?
- How do I forward my email messages to an external email account?
- What software do the IT open access areas have?
- How long can I continue to use my account after I leave the university?
- How do I get discounted software as a student?
- I am not in the UK and cannot call the service desk with an IT problem. Can you help reset my password?
- What time does the Open Access Area open?
- I have just received an email saying my account is going to be deleted in 90 days but am still enrolled on a course?
- I have exceeded my mailbox limit how can I do some housekeeping?
Your password may have expired. Please have your ID card to hand and call the Service Desk for further assistance. Alternatively, ask one of the Open Access Area technicians to check your account.
If you are onsite, please ask staff in the Open Access Area to assist you with resetting your password. If you are calling from home, please phone the Service Desk on +44 (0)20 7514 9898 to have this reset. Instructions on how to change your password (PDF).
The easiest way to do this is within OWA (Outlook Web Access). Instructions on how to forward messages to an external email account (PDF) When logged into OWA click on the Options button in the top right of the screen. Select Rules from the left hand pane and select New Rule. Select Create a new rule for arriving messages. In to Do the following section, select Redirect the message to people or Distribution List. In the left hand side click on the hyperlink to people or distribution lists. In the To field type in the email address to forward messages on to. Click Ok. In the name field change the name to something that you will remember in time to come e.g. Redirect all emails. Click Save. And click Ok to the message that informs you that this will apply to all messages.
Provision will vary across sites, please see the following link: http://www.arts.ac.uk/itopenaccess.htm
Your account will be accessible for 90 days after your course is complete. You will receive an email to notify you of this and should allow you plenty of time to redirect your contacts.
Most suppliers will offer a student discount which you should ask them for directly. The university cannot purchase software or equipment on your behalf but can provide proof of enrolment if necessary.
I am not in the UK and cannot call the service desk with an IT problem. Can you help reset my password?
You should contact your tutor or supervisor who will then liaise with the Service Desk on your behalf.
If you have moved colleges, or changed your course you may get this message. You need to speak with your local school office to confirm your enrolment. If they can confirm you are still enrolled, you can ignore this message as it only indicates your profile has been updated.
Students of the University who are approaching the allocated email quota will receive a message from the Exchange Server System Administrator advising them that their mailbox is too large.
This message often causes concern and often prompts requests for quota increases. All users receive an unrestricted email quota of 500 MB. As storage capacity on our mail servers is limited, we must, therefore, work sensibly within the limits of the available storage capacity. Effective mailbox management and control is therefore as essential for email as it is for our paper based communications.
Adopting the following basic email housekeeping rules and practices as part of an overall effective mailbox management strategy will ensure you keep within your quota.
WARNING! The System Administrator’s bite is much worse than his warning bark!
Failing to act following receipt of the System Administrator’s quota warning email is not advised, you must pay immediate attention.
You will receive an email warning when your mailbox is at 450MB and you will continue receiving quota warnings until you take action to reduce your mailbox size. If you take no action and your mailbox size reaches 500MB you will be prevented from sending messages. You will never be stopped from receiving emails.
The following paper shows you what to do and how to avoid this situation ever happening.
E-mail Housekeeping for Effective Mailbox Management (PDF - 289Kb)