Appeals & Requests for Review of Exam Board Decisions:

All requests for review and appeal forms should be emailed or posted directly to the University Appeals Unit:

E: appeals@arts.ac.uk
A: University Appeals Unit, University of the Arts London, 272 High Holborn, London, WC1V 7EY

Student Complaints:

All complaints forms should be emailed or posted to the appropriate College Student Complaints Officer:

Camberwell Chelsea Wimbledon Student Complaints Office

E:  student.complaints@ccw.arts.ac.uk
A: CCW Student Complaints Officer, Chelsea College of Art & Design, 16 John Islip Street, London, SW1P 4JU

Central Saint Martins College of Art & Design Student Complaints Office

E: student.complaints@csm.arts.ac.uk
T: 020 7514 2145/ 7130
A: CSM Student Complaints Officer, Head of College Office, Central Saint Martins College of Art and Design, Southampton Row, London, WC1B 4AP

London College of Communication Student Complaints Office

E: student.complaints@lcc.arts.ac.uk
T: 020 7514 6633
A: LCC Student Complaints Officer, Central Administration Office, 5th Floor, Tower Block, London College of Communication, Elephant & Castle, London SE1 6SB

London College of Fashion Student Complaints Office

E: student.complaints@fashion.arts.ac.uk
T: 0207 514 7494
A: LCF Student Complaints Officer, Academic Development and Quality Assurance, Room 116, London College of Fashion, 20 John Princes Street, W1G 0BJ

Accommodation and Housing

Complaints relating to accommodation or housing should be sent directly to Housing Services at accommodation@arts.ac.uk

Other University Services or Departments

Complaints about any other University Service or Department should be emailed directly to the department.  All department contact details can be found on the University intranet, or alternatively you can contact the University Complaints Unit at complaints@arts.ac.uk to find out who you should submit your complaint to.

Central University Complaints Unit

You can contact the central University Complaints Unit by emailing complaints@arts.ac.uk

Sources of Help & Advice:

The following University services can offer help and support in making a complaint or appealing an exam board decision:

Students' Union

T: 020 7514 6270
E: advice@su.arts.ac.uk
W: www.suarts.org/advice

The Students' Union Advice Workers can discuss any concerns you may have about your time at University and answer any queries you have about the complaints or appeals process.

Disability Service

T: 020 7514 6264
E: disability@arts.ac.uk
W: www.arts.ac.uk/student/ss-dis-welcome

The Disability Service can advise on arranging reasonable adjustments, carry out disability needs assessments and inform you of your rights as a disabled person.

Mental Health Adviser

T: 020 7514 6231/ 0207 514 2988
E: studenthealth@arts.ac.uk
W: www.arts.ac.uk/student/ss-mental-home

The Mental Health Adviser can also provide advice and guidance on mental health, will liaise with other professionals and can advocate on your behalf if necessary.

Counselling Service

T: 020 7514 6230
E: counselling@arts.ac.uk
W: www.arts.ac.uk/student/counselling

The Counselling Service offer a safe space for you to discuss issues and reflect on the concerns that are affecting you, whether it relates directly to your studies or not.

Diversity Team

T: 0207 514 9864/9876
E: Diversity@arts.ac.uk
W: www.arts.ac.uk/student-diversity

The Diversity Team can offer advice on your right to fair treatment, and the legal protections you are afforded in terms of discrimination on grounds of age, disability, ethnicity, faith, gender, sexual orientation, trans, social class or caring responsibilities.